Roaming On An Optus Phone Plan

Roam The World With Optus Travel™

If you've got an Optus mobile phone on a plan, we've made it simple to manage your roaming when travelling overseas.

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How Roaming On A Plan Works

When you leave Australia your mobile usage is charged at roaming rates. These rates vary from country to country and frequently change based on international exchange rates and international provider charges. To enjoy the convenience of talk, text and data with peace of mind while traveling, follow these steps.

Step 1

Turn your roaming on and purchase an Optus Travel™ Pack on selected mobile plans.

Step 2

Either pay as you go with our affordable roaming rates or purchase an Optus Travel™ Pack on selected plans for travel within Zone 1 countries.

Step 3

Check your roaming usage in the My Optus App or My Account. We will send you usage alerts to keep you updated.

Step 4

Happy travels!


Optus Travel™ Packs

Pre-purchase an Optus Travel Pack for $10 per day on selected plans to get standard unlimited talk and SMS plus 100MB of data to use in Zone 1 countries. For more data, simply purchase additional days and use your data any time within that period.

To Purchase an Optus Travel Pack:

  • Online via My Account
  • On your mobile via the My Optus App
  • Call 1300 300 937 (within Australia) or +61 2 8082 5678 (free call from your Optus mobile whilst overseas)

Find out more



Frequently Asked Questions

Frequently asked questions for Roaming on a plan. For more answers visit our Roaming Help & Support section.


To turn roaming on or off simply use any one of these easy ways:

  • Text the number 7 to 9999 and follow the prompts
  • Free Call 1509 within Australia from your Optus mobile and follow the prompts
  • Business customers call 133 343 within Australia
  • On your mobile via the My Optus App
  • Online via My Account, (just click the settings tab for the service on which you want to activate roaming)
  • Personal and business customers free call +61 2 8082 5678, from any other roaming activated Optus mobile while overseas

You can estimate your mobile roaming spend before you go by checking out our easy-to-use international roaming rates finder.

We send you SMS alerts for every estimated $100 spent on roaming usage. If you purchase an Optus Travel™ Pack you will receive usage alerts via SMS at 50%, 85% and 100% of your usage.

For business customers: usage alerts do not apply to all Business Plans. To check if your service will receive usage alerts while roaming, please call 133 343 within Australia.

You can also track your usage by checking in My Account or the My Optus App.

Please keep in mind that usage alerts are not generated in real-time and delays of up to 48 hours may be experienced.

Yes, to get your VoiceMail messages, dial +61 4 11 000 321 and follow the prompts. It will cost the standard call rate for the country that you are in to retrieve your VoiceMail. You will need your account PIN to access your VoiceMail while roaming, so make sure you have it handy.

Note
If you have any incoming calls diverted to VoiceMail (on busy or no reply), you may be charged the normal call rate to receive the call and again to divert that call to your VoiceMail box in Australia. It’s $1.50 per minute if you are in Zone 1 or 2. See Zone 1 and 2 countries here

To avoid additional roaming charges, we recommend that you disable Call Waiting and set up Call Forwarding of all incoming calls to VoiceMail, before you leave Australia .

  • If you want to avoid receiving any incoming calls you can set an "unconditional" diversion (divert all incoming calls), to VoiceMail so that your phone does not receive any calls while travelling overseas. To set up an unconditional diversion dial **21*0411000321#, before you leave Australia. To cancel this when you return, dial ##002#. To set back to VoiceMail dial **004*0411000321#. (These commands will not work when you are roaming overseas).
  • To turn off Call Waiting, dial #43#. To enable it again when you return, dial *43*11#.
  • Turn off VoiceMail by dialling 1509 before you leave Australia, and follow the prompts or alternatively use the My Optus app.
  • Please note that if you disable Call Waiting and set up Call Forwarding in this way, you will not be able to receive calls, and any incoming calls will be automatically diverted to VoiceMail. Standard charges will be incurred to access/listen to your VoiceMail.

If you'd like to keep your VoiceMail but not divert calls to it whilst you are overseas, dial ##002#, before you leave home, and then dial **004*0411000321# when you return to start diverting calls to VoiceMail again.

Yes, 4G roaming is available in selected countries depending on your device compatibility and the foreign carrier's 4G coverage.

4G network frequencies vary from country to country and may include the following: 700MHz, 800MHz, 850MHz, 900MHz, 1700MHz, 1900MHz, 2100MHz, 2300MHz, 2600MHz

No. Mobile TV Streaming and Music Streaming options are only available for use in Australia. You’ll be charged roaming rates for data used if you stream using any music or video apps that are part of our Mobile TV streaming or Music Streaming services while you’re overseas

No Optus Sport subscriptions and the National Geographic app can only be used for viewing within Australia.

You can use your Missed Call Service overseas.

When you're overseas, if your callers are diverted to Missed Call Service and prompted to leave a message, you will be charged the normal call rate in the country you're in to receive the call and again to divert that call to the Missed Call Service box in Australia.

Optus Travel™: You can activate pay as you go international roaming to use your service whilst overseas. All rates listed in $AUD. Voice & Video Call rates are shown per minute and charged in 60 second increments. Roaming data is charged in per 10KB increments. Video Telephony is charged at $1.50 per minute. Calls to satellite numbers and aerospace and maritime calls are charged at $4 per minute. Calls to premium numbers may not be available from overseas networks and may incur additional charges. MMS is charged at the standard MMS rate for your plan + the standard data roaming rate for the country you are in. GST does not apply to roaming charges (except MMS). The countries and services where international roaming is available may vary from time to time. Rates and country zoning may change fairly frequently due to international exchange rates and what we are charged by overseas providers. We'll try to keep you informed of current rates and zones on our website. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services.

Optus Travel™ Pack: For selected Postpaid customers only. Only for use within Zone 1 countries. Data is charged in 10KB increments. If you exceed the data limit, standard data roaming rates for the country you are in will apply. Unlimited calls can be used for standard national and international calls and SMS only. Premium numbers, Video Telephony, aerospace and maritime calls and calls to and from satellite phones are not included. MMS charges (excluding data), will be charged as per your plan. Zone 1 countries may change from time to time and you should check our website for current list of Zone 1 countries prior to purchasing a Travel Pack.

My Optus App: Is currently not available on devices using the Windows operating system. You need an Optus personal or small business mobile account to use the My Optus app. It doesn't currently support small business accounts with large fleet plans. Data Usage: Download and use of app requires data usage. If you're roaming, all data used will be charged at the applicable roaming rate.

My Account: Data roaming charges will apply if accessing from your phone when roaming.

Usage Alerts: Are not generated in real-time and delays of up to 48 hours may be experienced. You should not rely solely on the alert service to monitor your usage.