International Roaming

USE YOUR PHONE WHEN TRAVELLING OVERSEAS


On an Optus Phone Plan?

Pay as you go with Optus standard roaming rates or purchase an Optus Travel Pack.

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On Optus Prepaid?

Choose a roaming option to suit you, your itinerary and the prepaid plan you're on.

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ON MOBILE BROADBAND

Use your mobile broadband device overseas whether you are on a plan or using a prepaid service.

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FREQUENTLY ASKED QUESTIONS

If you're taking your mobile overseas and want to use international roaming, read the important info below for both before you go and while you are overseas


 BEFORE YOU GO OVERSEAS

International roaming allows you to use your Optus Mobile Number and Optus SIM card to make/receive calls, send/receive messages, access email & mobile internet and check your voicemail in over 180 destinations across the world.

Make sure roaming is activated before you leave Australia.

Back up your contacts, photos and other important stuff, in case your phone is lost or stolen.

Make sure you buy a travel power adapter so you can charge your battery!

International roaming is automatically turned on for all Optus Prepaid mobiles and new Optus mobiles on a plan.

Also, if international roaming isn't currently turned on for your phone or device, it's a good idea to do a check and activate before you leave Australia. To activate international roaming:

You can check your international roaming rates using our roaming rate finder

If your mobile plan doesn’t include international roaming, you can pre-purchase an Optus Travel Pack for $10/ day to get unlimited standard talk and text plus an amount of data to use in Zone 1 destinations (destinations may change).

  • You can buy an Optus Travel Pack for 1 day or up to 31 consecutive days. You can review the Optus Travel Pack rates here.
  • The pack is valid for the purchase period and each day gets you 100MB of data. Data accumulates and if you have bought an Optus Travel Pack for several days then the data can be used over those days.
  • For example, buy an Optus Travel Pack for 7 days and get 700MB data to use over those 7 days. You could use it all in the first day, a little bit each day, or only on some days. The total amount of data you have is 700MB to use at any time over the 7 consecutive purchase dates you selected.
  • Once you’ve used your included data (even if this is before the end of your purchased days), standard roaming rates will apply. You can review those standard roaming rates here.
  • If you are travelling outside of Zone 1 destinations, standard roaming rates will apply. You can view those standard roaming rates here.

If you're a Prepaid customer, please check your Prepaid plan here for your roaming options.

For useful hints and tips to help keep international roaming costs down check out our help & support page.

Optus Travel helps you to stay in touch when you travel overseas with your prepaid mobile. Find out more about your prepaid option.

 WHILE YOU ARE OVERSEAS
  • Access My Account (charges apply when roaming).
  • Use the My Optus App in the Roaming section (charges apply when roaming); or
  • Call +61 2 8082 5678 (Free call from your Optus mobile while overseas).

Check out this page for some handy hits.

We send you SMS alerts for every $50 of excluded usage (usage outside your plan’s inclusions) which includes pay as you go standard roaming charges and other excluded usage, which could be things like premium services or international calls from Australia. If your account number starts with a 1, 2, 8 or 9 we’ll also send you an alert for every estimated $100 spent on roaming usage.

If you have roaming included in your plan or you purchase an Optus Travel Pack you will get usage alerts by SMS or email as you use 50%, 85% and 100% of your allowance. For example, if you purchase an Optus Travel Pack for 3 days then you’ll get your 50% alert once you have used 150MB of your total 300MB data allowance. Note that if you use a lot of data really quickly (like streaming video) and only have a small amount of included data, like a 1 day pack with 100MB, sometimes you might miss an alert or get them all at once. Please keep in mind that usage alerts are not generated in real-time and delays of up to 48 hours may be experienced.

Check out this page for some handy hits on managing your international roaming spending.


When you're roaming overseas we will send you low balance alerts to let you know when you're running low.

You can check your balance at any time by:

  • Texting the word BAL to 9999
  • Calling 555 from your Optus mobile
  • Using the My Optus app on your smartphone. Download free from the App Store or Google Play (charges apply when roaming)
  • Or visiting My Account (charges apply when roaming)

Yes, to get your VoiceMail messages, dial +61 4 11 000 321 and follow the prompts. It will cost the same amount as to make a call from the destinations you are calling from.

You will need your account PIN to access your VoiceMail while roaming, so make sure you have it handy.

You can call us for technical support enquiries anytime on +61 2 8082 5678 (free call from your Optus mobile while overseas).

No. If you have Mobile TV Streaming and Music Streaming with your plan, these options are only available for use in Australia. You’ll be charged international roaming rates for data used if you stream using any music or video apps that are part of our Mobile TV streaming or Music Streaming services while you’re overseas.

No. Optus Sport subscriptions can only be used for viewing within Australia.

You can use your Missed Call Service overseas.

When you're overseas, if your callers are diverted to Missed Call Service and prompted to leave a message, you will be charged the normal call rate in the destination you're in to receive the call and again to divert that call to the Missed Call Service box in Australia.