What is Direct Carrier Billing?
Direct Carrier Billing offers Optus customers an alternative to credit card billing when paying for apps and games, eBooks and magazines, movies and music. Google Direct Carrier Billing will let customers charge purchases from the Google Play Store using their Android device to their Optus bill.
Optus Mobile Broadband and Home Wireless Broadband customers don’t have access to this service.
What is Google Play?
Google Play is an application on Android devices from Google where you can purchase and download your favourite music, movies, books, and Android apps and games.
How does it work?
Just follow the steps below, it's pretty simple.
1. Find the content you would like to buy within Google Play
2. Select 'Enable Optus Billing'
3. Pay for the App by clicking on 'BUY' or in the case of a subscription service, 'SUBSCRIBE'
4. Your purchase will be billed to your Optus Post Paid account
Once you've completed these steps future purchases may be billed to your Optus account.
What if I change my mind? How do I get a refund?
There is a refund option available for 2 hours from the time of purchase. This option is available from the purchase page within Google Play. Just follow the simple steps below.
1. On the Purchase page, select 'REFUND'.
2. Confirm by selecting 'Yes'.
3. The page will reset back to show the purchase price.
The refund option does not apply to in-app purchases.
What if I want a refund and I've owned the App for longer than 2 hours?
After the initial 2 hours you will be able to request a refund by emailing the App developer directly by using the contact details on the purchase page.
For more information please review Google’s Refund & purchase policies https://support.google.com/googleplay/answer/2479637?hl=en-AU&ref_topic=3364671
How will charges appear on my bill?
Charges will appear on the next bill following your purchase and can be viewed in MyAccount. Charges from Google Play will appear in the Content Services sections of your bill:
Is it safe? How can I control unauthorised purchases?
As a safety measure you are able to add password protection to help prevent accidental or unwanted purchases on your account. You can add it through your Google Play Store app settings.
1. Open the Google Play Application and select "Settings" from the top right menu.
2. Under "User Controls" select the check box next to Password.
3. Enter your Google Account password to confirm the change.
How can I stop Google Play charges on my Optus Account and opt out?
1. Open the browser on your phone, search Google for 'Google Wallet'
2. You should be logged in straight away or just log in with your Google account.
3. Select the mobile number you wish to cease charging on (you will see all number attached to your Google account).
4. Select "Remove".
I am a Prepaid Customer. Can I use this service?
Unfortunately at this stage only Post Paid Optus customers with an eligible android device can pay for the above mentioned services with their Post Paid Optus bill.
I am a Home Wireless Broadband or Mobile Broadband customer. Can I use this service?
Unfortunately, only Post Paid Optus mobile customers with an eligible Android device can pay for the above mentioned services with their Post Paid Optus bill.
What devices are compatible?
The Google Play store app comes pre-installed on supported Android devices running Android OS version 2.2 (Froyo) and above. You can find and open the Google Play Store app from your device’s app launcher. All your content is instantly available across all of your Android devices. For a complete list of supported devices please click on the below link https://support.google.com/googleplay/answer/1727131?hl=en&ref_topic=2803017
If I accidentally delete an app, will I be charged twice to get it again?
No, your purchases are accessible from 'My Apps' section within Google Play, as long as you use the same Google Id that you used to download the app (i.e. email@example.com), you will not be charged again.
Why is pay with Optus greyed out?
The limit per purchase is $49.99. If a purchase is greater than this amount the 'Enable Optus Billing' payment option will be greyed out. The default spend limit is set at $200 per calendar month however this spend limit can be increased or decreased by the account holder. The monthly spend limit includes all content that is purchased using your Optus Account, whether the purchase is from Google Play or another source of content. The default monthly spend limit can be changed in My Account (http://www.optus.com.au/MyAccount) or by calling Optus 1300 300 937.
I didn’t purchase my device through Optus so can I still use this service?
Yes, as long as you have an Optus SIM and you are a Post Paid customer with an eligible android device you will be able to use this service.
Can I use Google Play when I’m overseas?
Yes, once the setup step is completed on the Optus network within Australia, ongoing purchases can be made while you are overseas. International Roaming rates apply.
For more information on Optus Roaming go to: optus.com.au/roaming
What is an in-app purchase?
Some Android apps on Google Play allow you to purchase additional services or content from within the application. In-app purchases are different to other Android app purchases on Google Play because there is no 2 hour-grace period for refunds. All refunds are at the discretion of the developer. For more information visit https://support.google.com/googleplay/answer/1061913?hl=en-AU&ref_topic=3364671
Who can I contact if I have a question?
Optus will be able to point you in the right direction. Call us on 1300 300 937 or visit https://www.optus.com.au/support.
You can also seek assistance from the Telecommunications Industry Ombudsman (TIO) if you have already attempted but not resolved a complaint with Google Play or the App developer directly. Call 1800 062 058 or visit http://www.tio.com.au/making-a-complaint