By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES. Available in selected homes in selected areas. Check website for availability.
Important Information for Cable & NBN Customers:
Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we'll help you find an alternative solution.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term, an Early Recontract Fee of $80 applies and you must start a new 24 month contract. Calls charged in one minute increments.
General: Offer available to credit approved Optus Home Phone customers.
Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.
Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.
Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
Home Phone: You must pre-select Optus as both your local and long distance carrier.
Cancellation: If you cancel the service within the committed term, you may be charged a cancellation fee.
Serviceability:Unfortunately, we cannot guarantee connection until we successfully install your service. To check your serviceability visit optus.com.au/serviceabilitycheck
We do not offer Priority Assistance. A provider who does is Telstra.
