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Broadband & NBNtm Plans

Our lightning fast nbn plans are here.

Catch up on video content, social media, your favourite blogs, and online shopping with our Optus Ultra plan. Or watch your favourite TV and movies with our Optus Ultra Entertainment plan that includes Optus Sport, Fetch, and Channel Packs that deliver entertainment tailored for you.

Broadband & NBN plans

 

How do i get this $10 discount?

To enjoy $10 off your monthly home broadband plan, you need an eligible Optus mobile phone plan and a current home broadband plan under the same billing name and address.

When you buy a new Optus service that qualifies you for this discount, be sure to select the $20 bundle discount option when purchasing online.

Eligible Optus mobile services

 Monthly mobile phone plans with a value of $30/mth or more

 SIM only plans with a value of $30/mth or more

 Prepaid mobiles

 Prepaid SIM Only plans

Eligible Optus Broadband Services

 Optus NBN and Optus Cable plans

 Optus Reach and DSL Direct plans

 Home wireless broadband

 Mobile Broadband Plans

Start by checking if our plans are available at your address:

Compare our broadband plans

Compare our ADSL plans

Compare our Cable plans


New developments charge

Because your home is in a new development area, there's a one-off New Developments Charge of $300. The nbn's New Developments Charge will be included as an upfront cost on your Optus bill.

Compare our NBN plans

Upcoming NBN plans

nbn is on it’s way! Here are the nbn plan options that will be available to you once it arrives.
If you would like us to contact you when the nbn is ready, you can register for nbn updates here.

 

This range of plans isn't available at your address


But don't sweat, check out your options here.

 

 

 

Optus DSL plans

Head over to our Optus DSL plans to see what's available to you.

 

 

This range of plans isn't available at your address


But don't sweat, check out your options here.
     
Important Info  

By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG

FAIR GO POLICY APPLIES. Available in selected premises in selected areas.

The Nitty Gritty

Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term to a plan of lower value, an Early Recontract Fee of $80 applies and you must start a new 24-month contract. Month to month customers may change their plan with no fee. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier.

$10 Bundle Discount: One $10 monthly discount applies per eligible broadband and postpaid mobile bundle. If you cease your eligible mobile plan, the $10 bundle discount will be removed without notice. Not available in conjunction with any other discount offer. For existing customers any existing bundle discounts including the $10 mobile discount will be removed when taking up this offer. The broadband and mobile services must be in the same name and same billing address or when possible should in the same customer ID to be eligible for the $10 bundle discount.
Exception: Home Wireless Broadband services are not eligible for the $10 bundle discount.

General: Offer available to credit approved customers.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount

International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardagreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.

Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbnTM Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution.

Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Optus recommends that new or existing customers who use Fetch Mighty/Gen2 should connect to the Optus Ultra Entertainment Plan, or the Optus Reach Ultra Entertainment Plan. Fetch is for personal viewing only and should not be used for commercial use.

If the line speed, for customers on the Optus Reach Ultra Entertainment plan, does not support streaming on Fetch they can move to the Optus Reach Ultra plan without paying a downgrade fee or cancel their Optus broadband service with no cancellation fee.

If you are purchasing an Optus broadband service with Fetch included, delivery of the set top box can take longer than the activation of the internet service. New customers will receive a device when they select the Optus Ultra Entertainment or the Optus Reach Ultra Entertainment. Existing customers signing up to the Optus Ultra Entertainment or the Optus Reach Ultra Entertainment who already have a Gen2/3 box may keep their Gen2/3 box or existing customers with a Fetch Gen2 can upgrade to the Fetch (Gen 3) Mighty device (fees may apply). Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

Fetch set top box: Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programmes at your nominated home address at a more convenient time.

Fetch Multiroom: services available to new or existing Fixed broadband customers on selected plans in selected homes only. Fetch requires an active fixed Internet connection and download speed of at least 3Mbps and external TV antenna connection. Data charges may apply from Internet service provider. Maximum three devices per household. Content subscription required. Video content quality can be affected by equipment content location, network congestion.

Data usage: If you connect your Fetch set-top box to an Optus Home Broadband service, data usage generated by Netflix, Stan, purchase and/or download of content will be zero-rated.

Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit.

If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.

YouTube is a trademark of Google Inc.

Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.

Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.

Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service, you will lose any purchased content.

Fetch Channels: All channel packs are month to month and can be added or removed via the set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.

Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.

Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.

 
Important Info  

By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG

FAIR GO POLICY APPLIES. Available in selected premises in selected areas.

The Nitty Gritty

Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term to a plan of lower value, an Early Recontract Fee of $80 applies and you must start a new 24-month contract. Month to month customers may change their plan with no fee. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier.

$10 Bundle Discount: One $10 monthly discount applies per eligible broadband and postpaid mobile bundle. If you cease your eligible mobile plan, the $10 bundle discount will be removed without notice. Not available in conjunction with any other discount offer. For existing customers any existing bundle discounts including the $10 mobile discount will be removed when taking up this offer. The broadband and mobile services must be in the same name and same billing address or when possible should in the same customer ID to be eligible for the $10 bundle discount.
Exception: Home Wireless Broadband services are not eligible for the $10 bundle discount.

General: Offer available to credit approved customers.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount

International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardagreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.

Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbnTM Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution.

Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Optus recommends that new or existing customers who use Fetch Mighty/Gen2 should connect to the Optus Ultra Entertainment Plan, or the Optus Reach Ultra Entertainment Plan. Fetch is for personal viewing only and should not be used for commercial use.

If the line speed, for customers on the Optus Reach Ultra Entertainment plan, does not support streaming on Fetch they can move to the Optus Reach Ultra plan without paying a downgrade fee or cancel their Optus broadband service with no cancellation fee.

If you are purchasing an Optus broadband service with Fetch included, delivery of the set top box can take longer than the activation of the internet service. New customers will receive a device when they select the Optus Ultra Entertainment or the Optus Reach Ultra Entertainment. Existing customers signing up to the Optus Ultra Entertainment or the Optus Reach Ultra Entertainment who already have a Gen2/3 box may keep their Gen2/3 box or existing customers with a Fetch Gen2 can upgrade to the Fetch (Gen 3) Mighty device (fees may apply). Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

Fetch set top box: Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programmes at your nominated home address at a more convenient time.

Fetch Multiroom: services available to new or existing Fixed broadband customers on selected plans in selected homes only. Fetch requires an active fixed Internet connection and download speed of at least 3Mbps and external TV antenna connection. Data charges may apply from Internet service provider. Maximum three devices per household. Content subscription required. Video content quality can be affected by equipment content location, network congestion.

Data usage: If you connect your Fetch set-top box to an Optus Home Broadband service, data usage generated by Netflix, Stan, purchase and/or download of content will be zero-rated.

Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit.

If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.

YouTube is a trademark of Google Inc.

Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.

Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.

Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service, you will lose any purchased content.

Fetch Channels: All channel packs are month to month and can be added or removed via the set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.

Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.

Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.

 
Important Info  

By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG

FAIR GO POLICY APPLIES. Available in selected premises in selected areas.

The Nitty Gritty

Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term to a plan of lower value, an Early Recontract Fee of $80 applies and you must start a new 24-month contract. Month to month customers may change their plan with no fee. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier.

$10 Bundle Discount: One $10 monthly discount applies per eligible broadband and postpaid mobile bundle. If you cease your eligible mobile plan, the $10 bundle discount will be removed without notice. Not available in conjunction with any other discount offer. For existing customers any existing bundle discounts including the $10 mobile discount will be removed when taking up this offer. The broadband and mobile services must be in the same name and same billing address or when possible should in the same customer ID to be eligible for the $10 bundle discount.
Exception: Home Wireless Broadband services are not eligible for the $10 bundle discount.

General: Offer available to credit approved customers.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount

International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardagreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.

Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbnTM Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution.

Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Optus recommends that new or existing customers who use Fetch Mighty/Gen2 should connect to the Optus Ultra Entertainment Plan, or the Optus Reach Ultra Entertainment Plan. Fetch is for personal viewing only and should not be used for commercial use.

If the line speed, for customers on the Optus Reach Ultra Entertainment plan, does not support streaming on Fetch they can move to the Optus Reach Ultra plan without paying a downgrade fee or cancel their Optus broadband service with no cancellation fee.

If you are purchasing an Optus broadband service with Fetch included, delivery of the set top box can take longer than the activation of the internet service. New customers will receive a device when they select the Optus Ultra Entertainment or the Optus Reach Ultra Entertainment. Existing customers signing up to the Optus Ultra Entertainment or the Optus Reach Ultra Entertainment who already have a Gen2/3 box may keep their Gen2/3 box or existing customers with a Fetch Gen2 can upgrade to the Fetch (Gen 3) Mighty device (fees may apply). Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

Fetch set top box: Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programmes at your nominated home address at a more convenient time.

Fetch Multiroom: services available to new or existing Fixed broadband customers on selected plans in selected homes only. Fetch requires an active fixed Internet connection and download speed of at least 3Mbps and external TV antenna connection. Data charges may apply from Internet service provider. Maximum three devices per household. Content subscription required. Video content quality can be affected by equipment content location, network congestion.

Data usage: If you connect your Fetch set-top box to an Optus Home Broadband service, data usage generated by Netflix, Stan, purchase and/or download of content will be zero-rated.

Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit.

If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.

YouTube is a trademark of Google Inc.

Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.

Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.

Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service, you will lose any purchased content.

Fetch Channels: All channel packs are month to month and can be added or removed via the set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.

Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.

Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.

 

What happens next?


Cable Plans | Image

Cable Plans | Image


Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Steady

We’ll sort out the technical side and get your service connected in 3… 2… 1…

Go

Now comes the fun part. Enjoy your Optus broadband internet plan with unlimited data and more.

Cable Plans | Image

Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Cable Plans | Image

Steady

We’ll sort out the technical side and get your service connected in 3… 2… 1…

Go

Now comes the fun part. Enjoy your Optus broadband internet plan with unlimited data and more.

 

Cable Plans | Image

Cable Plans | Image


Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Steady

We’ll sort out the technical side and get your service connected in 3… 2… 1…

Go

Now comes the fun part. Enjoy your Optus broadband internet plan with unlimited data and more.

Cable Plans | Image

Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Cable Plans | Image

Steady

We’ll sort out the technical side and get your service connected in 3… 2… 1…

Go

Now comes the fun part. Enjoy your Optus broadband internet plan with unlimited data and more.

 

Cable Plans | Image

Cable Plans | Image


Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Steady

We’ll sort out the technical side and get your service connected in 3… 2… 1…

Go

Now comes the fun part. Enjoy your Optus Cable broadband plan with unlimited data and more.

Cable Plans | Image

Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Cable Plans | Image

Steady

We’ll sort out the technical side and get your service connected in 3… 2… 1…

Go

Now comes the fun part. Enjoy your Optus Cable broadband plan with unlimited data and more.

LOOKING FOR MORE OPTUS CABLE PLANS? We have other month to month plans for cable here

 

Cable Plans | Image

Cable Plans | Image


Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Steady

We’ll sort out the technical side, including arranging your installation appointment with nbn™ and sending you your modem.

Learn more about getting nbn connected

Go

Now comes the fun part. Enjoy your Optus NBN broadband plan with unlimited data and more.

Cable Plans | Image

Ready

Select a plan. We’ll help you find out what’s available at your address, so you can place your order.

Cable Plans | Image

Steady

We’ll sort out the technical side, including arranging your installation appointment with nbn™ and sending you your modem.

Learn more about getting nbn connected

Go

Now comes the fun part. Enjoy your Optus NBN broadband plan with unlimited data and more.

 

 

Pay As You Go call rates

Local calls 30c per call

Standard national calls 28c per min + 52c connection fee ($2.00 cap for calls up to 1 hour)

Calls to Australian mobiles 28c per min + 52c connection fee ($2.00 cap for calls up to 1 hour)

13/1300 calls 35c per call

International calls World Saver rates to 15 destinations + 52c connection fee. View World Saver rates

CLOSE X

Broadband and Mobile Bundle Discount Eligibility

To be eligible for a $10 discount every month on your Optus broadband plan, you must:

  • • Hold an active monthly Optus mobile or SIM only plan with a value of $30 per month or more
  • • Hold an Optus Ultra, Optus Ultra Entertainment or Optus Ultra Office broadband bundle plan
  • • Ensure both your mobile and broadband plans are on the same account and under the same billing name, address and customer ID
CLOSE X
 

Sagemcom F@ST 3864 Home Gateway modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Sagemcom F@ST 3864 modem has:

  • Easy set up - plug-and-play modem.
  • Push 'n' Connect - easy push-button WiFi connection for your devices.
  • WiFi @2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports - for ultra-fast wired connectivity - ideal for HD gaming and video
  • Access and share USB hard drive media either wirelessly or via the modem's USB ports
  • Parental Controls - control the kids' internet access times and website content to all wired and wireless connections.
  • This modem is NBN-ready for when the NBN reaches your home.
See TECHNICAL DETAILS
CLOSE X
 

Netgear CG3000 V2 modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Netgear CG3000 V2 modem has:

  • Easy set up – plug-and-play modem – simple Push ‘n’ Connect WiFi connections.
  • WiFi @ 2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports – for ultra-fast wired connectivity – ideal for HD gaming and video.
  • Wirelessly access and share USB hard drive media via modem’s DLNA® enabled USB ports.
  • Netgear Genie® enabled. Install the Genie® app to your tablet or mobile phone for easy management of your home network from the comfort of your couch.
See Techy details (PDF)
CLOSE X
 

Netgear 3864 V2 modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Netgear 3864 V2 modem has:

  • Easy set up – plug-and-play modem – simple Push ‘n’ Connect WiFi connections.
  • WiFi @ 2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports – for ultra-fast wired connectivity – ideal for HD gaming and video.
  • Wirelessly access and share USB hard drive media via modem’s DLNA® enabled USB ports.
  • Netgear Genie® enabled. Install the Genie® app to your tablet or mobile phone for easy management of your home network from the comfort of your couch.
See Techy details (PDF)
CLOSE X
 

Sagemcom 3864V3 WiFi Home Gateway Modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Sagemcom 3864V3 WiFi modem has:

  • Easy set up - plug-and-play modem.
  • Push 'n' Connect - easy push-button WiFi connection for your devices.
  • WiFi @2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports - for ultra-fast wired connectivity - ideal for HD gaming and video
  • Access and share USB hard drive media either wirelessly or via the modem's USB ports
  • Parental Controls - control the kids' internet access times and website content to all wired and wireless connections.
  • 2 x FXS voice ports for your phone handset.
See TECHNICAL DETAILS
CLOSE X
 

Uniden DECT SSE25

Easy to read and easy to use, the Uniden DECT SSE25 is great for those wanting a phone that's designed for the visually and hearing impaired. It uses cutting-edge DECT 6.0 technology engineered for Australian and New Zealand conditions.

  • Large display screen
  • Large easy-to-read buttons
  • Hearing aid compatible (T-Coil)
  • Integrated digital answering machine with slow playback function and remote access
  • Multi-handset capable - expandable by up to six handsets
  • Handset conferencing – three-way (two handsets plus outside call)
  • Intercom/Announce call transfer
CLOSE X
 

Uniden DECT 1015

The Uniden DECT 1015 is a cutting-edge cordless phone system with a streamlined, contemporary look. It's ideally suited to high-density living environments thanks to an enhanced talking range, while the eco-friendly mode is good for the environment – and your power bills.

  • Maxi sound - extra loud handset volume control
  • Hearing aid compatible
  • 30 phonebook memories and 30 Caller ID memories
  • Alphabetical search and dial
  • Green back-lit LCD display
  • Up to eight hours talk time
  • Up to seven days standby time
  • Wall or desk mountable
  • Cutting-edge DECT6.0 technology
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Uniden DECT 3035 + 1

Uniden’s DECT 3035+1 comes with an extra handset plus an integrated digital answering machine, so you won’t miss those important phone calls again.

These contemporary phones have digital duplex speakerphones on the handsets, making hands-free communication easy.

  • Large orange backlit LCD display
  • Up to eight hours talk time
  • Hearing aid compatible
  • Extra loud handset volume control
  • Cutting-edge DECT6.0 technology
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Powerline adaptor

This device is a really neat way of getting the internet connected from one place to another in your home.

Simple plug one adaptor into the wall and connect to your modem, then plug the other into a second socket in your home, and your internet or Yes TV by Fetch signal will get carried through your electrical wiring.

It’s inexpensive, relatively easy to set up and more reliable than WiFi. Each powerline adaptor has a set of two plugs.

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Professional Installation

What's involved?

With a professional installation, an Optus technician will:

  • Set up your Optus WiFi modem.
  • Connect your computer and existing phone sockets.
  • Make sure that your NBN broadband and phone services are working.
  • Connect up to two WiFi devices and show you how it's done.
  • For existing Optus customers, transfer services such as Optus TV with Fetch.
  • If you need any additional work done you can ask our friendly technician for a quote while he's there.
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Speed packs increase the speed available to your broadband, so you can upload and download faster, or have more people surfing at once.



BASIC

Up to 30 Mbps Download
Up to 2 Mbps Upload

The speeds above are only an indication of what you may experience on your service. The speed you will experience depends on a number of factors including your access type, demand on the network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.




SPEED BOOST MAX

Up to 100 Mbps Download
Up to 2 Mbps Upload

As fast as it gets. This speed pack provides plenty of power for several people online. Use multiple devices doing data-hungry things like downloading movies and music, playing video games online, or streaming live video and TV.




 

Speed: The speeds above are only an indication of what you may experience on your service. The speed you will experience depends on a number of factors including your access type, demand on the network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Learn more about things that affect your broadband speed.




 
 

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New Developments Charge

WHAT IS THE NEW DEVELOPMENTS CHARGE?

The New Developments Charge is a one-off fee mandated by the Australian Government which nbn ™ applies in order to get the NBN up-and-running at new premises in new development areas. It is only charged once - the first time the NBN is connected. The New Developments Charge only applies to NBN serviceable locations within new developments.

The New Developments Charge is $300, which includes GST. It will appear as an upfront cost on your Optus NBN bill.

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NBN Service Transfer

MOVING YOUR SERVICE OVER TO OPTUS

When you transfer to Optus, you might be charged a cancellation fee or other charges from your current service provider.

Your service provider will continue providing your service until the transfer is complete, although you may experience a small outage during transfer. Once your transfer’s complete, you should contact your provider to make sure your account has been closed.

If you are transferring from a bundled telephone and broadband service, to a broadband only service, your telephone service will be cancelled and the number may be quarantined.

Any faults on the service with your current provider will be closed as part of the transfer process.

If you need any customer support or help with faults at any time before your phone service is transferred to Optus you’ll need to contact your current phone company.

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Sagemcom 3864V3 AC WiFi HOME GATEWAY MODEM

New Customers get this premium, high-performance modem included with their broadband plan. Experience the freedom and convenience of wireless broadband within your home.

The Sagemcom 3864V3 AC WiFi modem has:

  • Simple set up - just plug and play
  • High-speed wireless connectivity
  • Four dedicated Gigabit Ethernet LAN ports - essential for the ultra-fast wired connectivity required for HD gaming and video streaming
  • Powerful firewall security with intrusion detection
  • This modem is NBN-ready, for when the NBN reached your home
  • Beam forming technology improves quality of coverage
  • Less interference from neighbourhood WiFi (on 5GHz frequency)
See TECHNICAL DETAILS
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Compare Speed Packs

Speed Pack 2
20 MBPS
Typical Evening Speed		 Speed Pack 3
40 MBPS
Typical Evening Speed		 Speed Pack 4
80 MBPS
Typical Evening Speed
Standard Evening Speed(NBN25) Standard Plus Evening Speed(NBN50) Premium Evening Speed(NBN100)
Average Peak Download Speed
(as at 7 May 2018)
20.91Mbps*		 Average Peak Download Speed
(as at 7 May 2018)
43.65Mbps*		 Average Peak Download Speed
(as at 7 May 2018)
81.2Mbps*
Great for casual internet use on a computer or phone. This Speed Pack is suited to general web browsing, plus playing your favourite music and streaming some videos online. Great for when you’ve got multiple devices – computers, tablets, phones – all trying to use your internet at once. If you like to stream videos and music, or keep up with your favourite TV or movies online, this Speed Pack can give you the boost you and your family need. Perfect if you want to get the most out of your internet connection. Whether you’ve got multiple devices connecting to your network, you need to download big files, you want to stream your favourite TV shows and movies, or you want to stay competitive with your online gaming, this Speed Pack might be just what you need. Especially if you’re doing it all at once.
Included on nbn Fixed Wireless (not available on other nbn connection types) Included on Optus Ultra plans $30 on Optus Ultra plans

Typical Evening Speed is the typical expected experience between 7pm and 11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. Maximum Off-Peak Speed is the maximum speed that the majority of customers can expect during other times. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Fibre to the Node, Fibre to the Curb, or Fibre to the Basement customers will have their speed confirmed once the service is activated and if the plan or speed pack chosen can’t be supported by the line, alternative options will be provided

nbn Fixed Wireless includes Standard Evening Speed and can be upgraded to Standard Plus Evening Speed for $20 extra per month. Typical speeds may be slower.

* Average Peak Download Speed is calculated over a two week period ending on the date of publication and is the average speed experienced by a representative group of customers between 7pm and 11pm. It is not a guaranteed minimum speed. Past performance is not an indication of expected future speed. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Compare Speed Packs

Speed
Pack 2
20 Mbps*
Typical Evening Speed		 Speed
Pack 3
40 Mbps
Typical Evening Speed		 Speed
Pack 4
80 Mbps
Typical Evening Speed
Standard Evening Speed(NBN25) Standard Plus Evening Speed(NBN50) Premium Evening Speed(NBN100)
Average Peak Download Speed(as at 7 May 2018)
20.91Mbps*		 Average Peak Download Speed(as at 7 May 2018)
43.65Mbps*		 Average Peak Download Speed(as at 7 May 2018)
81.0Mbps*
Great for casual internet use on a computer or phone. This Speed Pack is suited to general web browsing, plus playing your favourite music and streaming some videos online. Great for when you’ve got multiple devices – computers, tablets, phones – all trying to use your internet at once. If you like to stream videos and music, or keep up with your favourite TV or movies online, this Speed Pack can give you the boost you and your family need. Perfect if you want to get the most out of your internet connection. Whether you’ve got multiple devices connecting to your network, you need to download big files, you want to stream your favourite TV shows and movies, or you want to stay competitive with your online gaming, this Speed Pack might be just what you need. Especially if you’re doing it all at once.
Included on nbn Fixed Wireless (not available on other nbn connection types) Included on Optus Ultra plans $30 on Optus Ultra plans

Typical Evening Speed is the typical expected experience between 7pm and 11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. Maximum Off-Peak Speed is the maximum speed that the majority of customers can expect during other times. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed

Fibre to the Node, Fibre to the Curb, or Fibre to the Basement customers will have their speed confirmed once the service is activated and if the plan or speed pack chosen can’t be supported by the line, alternative options will be provided

nbn Fixed Wireless includes Standard Evening Speed and can be upgraded to Standard Plus Evening Speed for $20 extra per month. Typical speeds may be slower.

* Average Peak Download Speed is calculated over a two week period ending on the date of publication and is the average speed experienced by a representative group of customers between 7pm and 11pm. It is not a guaranteed minimum speed. Past performance is not an indication of expected future speed. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

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Compare Speed Packs

Speed Pack 1
9Mbps^
Typical Evening Speed		 Speed Pack 2
20 Mbps
Typical Evening Speed		 Speed Pack 3
40 Mbps
Typical Evening Speed		 Speed Pack 4
80 Mbps
Typical Evening Speed
Basic Evening Speed Standard Evening Speed Standard Plus Evening Speed Premium Evening Speed
Average Peak Download Speed(as at 7 May 2018)
9.29Mbps*		 Average Peak Download Speed(as at 7 May 2018)
20.91Mbps*		 Average Peak Download Speed(as at 7 May 2018)
43.65Mbps*		 Average Peak Download Speed(as at 7 May 2018)
81.2Mbps*
If you only use your internet for the basics on a single device, like browsing websites or checking emails on a computer, this Speed Pack may be all you need. Great for casual internet use on a computer or phone. This Speed Pack is suited to general web browsing, plus playing your favourite music and streaming some videos online. Great for when you’ve got multiple devices – computers, tablets, phones – all trying to use your internet at once. If you like to stream videos and music, or keep up with your favourite TV or movies online, this Speed Pack can give you the boost you and your family need. Perfect if you want to get the most out of your internet connection. Whether you’ve got multiple devices connecting to your network, you need to download big files, you want to stream your favourite TV shows and movies, or you want to stay competitive with your online gaming, this Speed Pack might be just what you need. Especially if you’re doing it all at once.
Included on Optus Broadband Only plans. $10 on Optus Broadband Only plans. $20 on Optus Broadband Only plans. $30 on Optus Broadband Only plans.

Typical Evening Speed is the typical expected experience between 7pm and 11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. Maximum Off-Peak Speed is the maximum speed that the majority of customers can expect during other times. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

^ The Typical Evening speed for Speed Pack 1 will be refreshed on a quarterly basis in accordance with ACCC guidelines. The published figure may increase or decrease over time. The published figure is not representative of future performance and should not be considered a guaranteed minimum

Fibre to the Node or Fibre to the Basement customers will have their speed confirmed once the service is activated and if the plan or speed pack chosen can’t be supported by the line, alternative options will be provided.

* Average Peak Download Speed is calculated over a two week period ending on the date of publication and is the average speed experienced by a representative group of customers between 7pm and 11pm. It is not a guaranteed minimum speed. Past performance is not an indication of expected future speed. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Compare Speed Packs

Speed
Pack 1
9^ Mbps*
Typical Evening Speed		 Speed
Pack 2
20 Mbps*
Typical Evening Speed		 Speed
Pack 3
40 Mbps*
Typical Evening Speed		 Speed
Pack 4
80 Mbps*
Typical Evening Speed
Basic Evening Speed(NBN12) Standard Evening Speed(NBN25) Standard Plus Evening Speed(NBN50) Premium Evening Speed(NBN100)
Average Peak Download Speed(as at 7 May 2018))
9.29Mbps*		 Average Peak Download Speed(as at 7 May 2018)
20.91Mbps*		 Average Peak Download Speed(as at 7 May 2018)
43.65Mbps*		 Average Peak Download Speed(as at 7 May 2018)
81.2Mbps*
If you only use your internet for the basics on a single device, like browsing websites or checking emails on a computer, this Speed Pack may be all you need. Great for casual internet use on a computer or phone. This Speed Pack is suited to general web browsing, plus playing your favourite music and streaming some videos online. Great for when you’ve got multiple devices – computers, tablets, phones – all trying to use your internet at once. If you like to stream videos and music, or keep up with your favourite TV or movies online, this Speed Pack can give you the boost you and your family need. Perfect if you want to get the most out of your internet connection. Whether you’ve got multiple devices connecting to your network, you need to download big files, you want to stream your favourite TV shows and movies, or you want to stay competitive with your online gaming, this Speed Pack might be just what you need. Especially if you’re doing it all at once.
Included on Optus Broadband Only plans $10 on Optus Broadband Only plans $20 on Optus Broadband Only plans $30 on Optus Broadband Only plans

Typical Evening Speed is the typical expected experience between 7pm and 11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. Maximum Off-Peak Speed is the maximum speed that the majority of customers can expect during other times. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

^ The Typical Evening speed for Speed Pack 1 will be refreshed on a quarterly basis in accordance with ACCC guidelines. The published figure may increase or decrease over time. The published figure is not representative of future performance and should not be considered a guaranteed minimum

Fibre to the Node or Fibre to the Basement customers will have their speed confirmed once the service is activated and if the plan or speed pack chosen can’t be supported by the line, alternative options will be provided.

* Average Peak Download Speed is calculated over a two week period ending on the date of publication and is the average speed experienced by a representative group of customers between 7pm and 11pm. It is not a guaranteed minimum speed. Past performance is not an indication of expected future speed. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

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FETCH MINI + OPTUS SPORT


Get Optus Sport at no extra cost when you add a Fetch Mini to your plan before 15 July 2018. Watch the Premier League action and every game of the 2018 FIFA World Cup™ live on your big screen.

  • Pause and rewind live free-to-air TV or subscription channels
  • Subscribe to premium Channel Packs
  • Rent or buy* must-see movies and buy* TV shows
  • Easily access Netflix, Stan and hayu (subscriptions needed), and YouTube on your TV
  • Enjoy Free-to-Air and selected subscription channel Catch-Up TV
  • Connect other Fetch set-top boxes on the same account in your home via Multiroom
Learn more about Fetch

*Buying content gives you a non-transferable right to watch that content, provided you maintain your Fetch service.

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Worldsaver Ultimate Rates

Destinations Mobile (per min)* Landlines (per min)*
Austria 28c Unlimited
Canada Unlimited Unlimited
Chile 24c Unlimited
China Unlimited Unlimited
Croatia 32c Unlimited
France 18c Unlimited
Germany 18c Unlimited
Greece 19c Unlimited
Hong Kong Unlimited Unlimited
Hungary 28c Unlimited
India Unlimited Unlimited
Ireland 29c Unlimited
Italy 24c Unlimited
Japan 16c Unlimited
Malaysia 2c Unlimited
Netherlands 14c Unlimited
New Zealand 20c Unlimited
Poland 18c Unlimited
Singapore Unlimited Unlimited
South Korea 3.5c Unlimited
Taiwan 9c Unlimited
Thailand Unlimited Unlimited
Turkey 15c Unlimited
United Kingdom 14c Unlimited
USA Unlimited Unlimited
Destinations Mobile (per min)* Landlines (per min)*
Japan 16c Unlimited
Malaysia 2c Unlimited
Netherlands 14c Unlimited
New Zealand 20c Unlimited
Poland 18c Unlimited
Singapore Unlimited Unlimited
South Korea 3.5c Unlimited
Taiwan 9c Unlimited
Thailand Unlimited Unlimited
Turkey 15c Unlimited
United Kingdom 14c Unlimited
USA Unlimited Unlimited

Fair Go policy applies. *52c connection fee applies to billed calls. Calls are billed in one minute increments.

See full list of rates.

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PREMIER LEAGUE

THE PREMIER LEAGUE HAS A NEW HOME

World-class players, fierce rivalries and heart-stopping action – the Premier League has it all. And with 24/7 Premier League content and dedicated channels for every match, you can now get closer than ever to the most exciting league in the world.

WHAT TO EXPECT

  • All 380 games exclusively live.
    Catch every thrilling moment of your team’s season and keep an eye on the competition, with every match live.
  • 24/7 Premier League content.
    Go beyond the 90 minutes with shows hosted by Premier League experts, daily news, reviews and more.
  • On-demand matches and highlights.
    Missed the game? Not a problem. Up to 290 matches per season on-demand and highlights mean the game kicks off when you want it to.
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FETCH MIGHTY


  • Pause and rewind live free-to-air TV and subscription channels.
  • Record up to 585 hours of standard definition TV.
  • Subscribe to premium Channel Packs.
  • Record up to six channels while watching another.
  • More than 7,000 movies available to rent or buy*.
  • Enjoy Free-to-Air and selected subscription channel Catch-Up TV.
  • Easily access Netflix and Stan (subscriptions needed), and YouTube on your TV.
  • Buy* episodes or seasons of the latest shows.
Learn more about Fetch

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*Buying content gives you a non-transferable right to watch that content, provided you maintain your Fetch service.

YES TV BY FETCH


Yes TV by Fetch is only to be used for residential purposes. Optus will disconnect the Yes TV by Fetch service if it is used for commercial purposes.

  • Pause and rewind live free-to-air TV and subscription channels.
  • Record up to 585 hours of SD TV.
  • Subscribe to premium channel packs including Premier League, beIN SPORTS 1HD, Entertainment & World Channels.
  • Record up to four channels while watching another.
  • More than 5,000 movies available to rent or buy*.
  • Watch catch-up TV with ABC iView, SBS On Demand, PLUS7, Presto and TENplay.
  • Easily access Netflix and Stan (subscriptions required).
  • Buy the latest movies and TV shows.
Learn more about YES TV with fetch
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*Buying content gives you a non-transferable right to use that content, provided you maintain your Yes TV by Fetch service.

YES TV BY FETCH ENTERTAINMENT PACK

Disney Channel

Disney Junior

Nickelodeon

Nick Jr.

National Geographic Channel

E!

ESPN

ESPN2

Universal Channel

Comedy Central

MTV

BBC First

UKTV

BBC Knowledge

SyFy

Nat Geo WILD

Nat Geo People

TVH!TS

HGTV

Food Network

Travel Channel

MTV Dance

MTV Music

Style

Fashion TV

C Music

Baby TV

BBC World News

CNBC

Bloomberg Television

eGG Network

France 24

Euronews

Channel News Asia

Al Jazeera

Australian Christian Channel

SpikeSpike

MTV ClassicMTV Classic

111 Very Funny111 Very Funny

CGTNCGTN

NDTV 24x7NDTV 24x7

 
 

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GET 1 FETCH CHANNEL PACK INCLUDED IN YOUR OPTUS ULTRA ENTERTAINMENT PLAN

OR GET THE ULTIMATE PACK WITH 45+ CHANNELS FOR $14 P/M

OR UPGRADE TO THE ULTIMATE PACK WITH 45+ CHANNELS FOR AN EXTRA $14 P/M

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Frequently Asked Questions

What if the network doesn’t deliver the speeds required for TV add-ons with Optus Reach Ultra Entertainment?
  • How do I know if I can get Optus broadband at my place?

    Select "Check Availability" on any of the plans to see what is available for your address.

  • What type of broadband will I get at my house: ADSL2+, Cable or nbn™?

    You'll be connected to the nbn™ if it's available in your area. Otherwise, you'll be connected to Cable or ADSL2+, as long as that's available where you are. Choose "Check Availability" on any of the plans to see what's available at your place.
    Learn more about Optus nbn™ broadband.

  • Can I transfer my existing phone number to Optus?

    You can transfer your number in most cases, as long as you are staying in the same local area. Transferring your number can take up to 10 business days. Just make sure you don't cancel your service with your current provider until the transfer is complete.

  • Is Fetch unmetered on an Optus broadband plan?

    If you connect your Fetch set top box to an Optus Home Broadband service, any data usage generated by purchase (including the download of content) will be zero-rated. Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via free-to-air television catch-up services will not be zero-rated.

  • I’m migrating from the Optus Cable network go the new plans on the NBN, will my speeds be the same?

    Not necessarily, it depends on the plan you’re on and the plan and options you choose on the NBN, as well as the line speed capability. The default speed on our new Optus Ultra and Optus Ultra Entertainment plans have the same theoretical maximum download speed and a higher theoretical maximum upload speed than on our Optus Cable network, but many factors affect speed. Even though the NBN plan is theoretically faster than the cable plan you’re on, it could be that the HFC network in your area is less utilised and therefore could run faster at certain times of the day.

    Predicting speed is difficult before the connection is installed and you won’t know until you’ve moved whether the speed will be faster or slower.

  • What if the network doesn’t deliver the speeds required for TV add-ons with Optus Reach Ultra Entertainment?

    If the line speed at your premises is not sufficient to use the Fetch product you will be able to return the box and downgrade your plan or cancel your plan with no cancellation fees.

    e check for service viability during the sales process however we don’t always have enough information to know the networks speeds prior to the connection being established.

  • I’m currently receiving a $20.00 discount on my existing plan; can I keep this discount and switch to the new plan?

    Unfortunately, not. On this plan family, only the $10 bundle discount is applicable if you are an eligible Optus Mobile customer.

  • I already have a Fetch Mini I’m paying $10 a month for and I don’t need another one. Can you discount the mini to $5.00 a month if I sign up to the Optus Ultra ($65/$75 plan) broadband bundle?

    If you already have a Fetch Mini with another Optus service, you can transfer it to your Optus Ultra ($65/$75 plan) broadband bundle service and you will be able to use the same Fetch Mini for $5/month. Please note, if the Fetch Mini is part of a Multi-room setup with another service, you will not be able to use the Fetch Mini as part of that Multi-room setup instead it will be a standalone service instead.

    Also evaluate the decision to transfer your Fetch Mini based on which case is applicable to you:

    1. If your current fixed service has no Fetch STB included in the plan: You will benefit as you would be currently paying $10/month. Example moving from a $90 Phone and Broadband bundle paying $10 for a Fetch Mini you will get the $5 discount when changing plans (a rare scenario)
    2. If the Fetch Mini is on your Mobile service: You will benefit if you are being currently paying $10/month if you transfer it to your fixed service.
    3. If your current fixed service has an Fetch STB included in the plan: If you had a Mini in your current fixed service, then this would be your second or third Fetch STB on your current service and you will be paying $10/mth for the Fetch Mini, so though you would only pay $5 for the Mini on the Optus Ultra you would have to an additional $15/mth if you want to retain your Fetch Mighty. Example: moving from an $80 plan with a Fetch Mighty and Fetch Mini STB to Optus Ultra though you would pay only $5 for the Fetch Mini (when you would have paid $10 for the Mini on the Optus $80 plan), you would need to pay $15 for the Fetch Mighty if you want to retain the mighty
  • Will Fetch, Netflix and Stan work better on the new nbn/hfc plans?

    In theory it should, as the earlier plans were configured to speed pack 2 (nbn25) or Basic (hfc 30/2) on which you can stream Standard Definition, but the new plans are configured to speed pack 3 (nbn50) or Speed Boost (hfc 50/2) on which you can stream in High Definition (HD). The real difference will depend on the actual speeds on your line as many factors affect speed.

Got more questions about broadband? Chat now

Frequently Asked Questions - ADSL

  • How do I know if I can get Optus broadband at my place?

    Select "Check Availability" on any of the plans to see what is available for your address.

  • What type of broadband will I get at my house: ADSL2+, Cable or nbn™?

    You'll be connected to the nbn™ if it's available in your area. Otherwise, you'll be connected to Cable or ADSL2+, as long as that's available where you are. Choose "Check Availability" on any of the plans to see what's available at your place.
    Learn more about Optus nbn™ broadband.

  • Can I transfer my existing phone number to Optus?

    You can transfer your number in most cases, as long as you are staying in the same local area. Transferring your number can take up to 10 business days. Just make sure you don't cancel your service with your current provider until the transfer is complete.

  • Is Fetch unmetered on an Optus broadband plan?

    If you connect your Fetch set top box to an Optus Home Broadband service, any data usage generated by purchase (including the download of content) will be zero-rated. Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via free-to-air television catch-up services will not be zero-rated.

  • What if the network doesn’t deliver the speeds required for TV add-ons with Optus Reach Ultra Entertainment?

    If the line speed at your premises is not sufficient to use the Fetch product you will be able to return the box and downgrade your plan or cancel your plan with no cancellation fees.

    e check for service viability during the sales process however we don’t always have enough information to know the networks speeds prior to the connection being established.

  • I’m currently receiving a $20.00 discount on my existing plan; can I keep this discount and switch to the new plan?

    Unfortunately, not. On this plan family, only the $10 bundle discount is applicable if you are an eligible Optus Mobile customer.

  • I already have a Fetch Mini I’m paying $10 a month for and I don’t need another one. Can you discount the mini to $5.00 a month if I sign up to the Optus Ultra ($65/$75 plan) broadband bundle?

    If you already have a Fetch Mini with another Optus service, you can transfer it to your Optus Ultra ($65/$75 plan) broadband bundle service and you will be able to use the same Fetch Mini for $5/month. Please note, if the Fetch Mini is part of a Multi-room setup with another service, you will not be able to use the Fetch Mini as part of that Multi-room setup instead it will be a standalone service instead.

    Also evaluate the decision to transfer your Fetch Mini based on which case is applicable to you:

    1. If your current fixed service has no Fetch STB included in the plan: You will benefit as you would be currently paying $10/month. Example moving from a $90 Phone and Broadband bundle paying $10 for a Fetch Mini you will get the $5 discount when changing plans (a rare scenario)
    2. If the Fetch Mini is on your Mobile service: You will benefit if you are being currently paying $10/month if you transfer it to your fixed service.
    3. If your current fixed service has an Fetch STB included in the plan: If you had a Mini in your current fixed service, then this would be your second or third Fetch STB on your current service and you will be paying $10/mth for the Fetch Mini, so though you would only pay $5 for the Mini on the Optus Ultra you would have to an additional $15/mth if you want to retain your Fetch Mighty. Example: moving from an $80 plan with a Fetch Mighty and Fetch Mini STB to Optus Ultra though you would pay only $5 for the Fetch Mini (when you would have paid $10 for the Mini on the Optus $80 plan), you would need to pay $15 for the Fetch Mighty if you want to retain the mighty
  • Will Fetch, Netflix and Stan work better on the new nbn/hfc plans?

    In theory it should, as the earlier plans were configured to speed pack 2 (nbn25) or Basic (hfc 30/2) on which you can stream Standard Definition, but the new plans are configured to speed pack 3 (nbn50) or Speed Boost (hfc 50/2) on which you can stream in High Definition (HD). The real difference will depend on the actual speeds on your line as many factors affect speed.

Got more questions about broadband? Chat now

Frequently Asked Questions - Cable

  • What if the network doesn’t deliver the speeds required for TV add-ons with Optus Reach Ultra Entertainment?

    If the line speed at your premises is not sufficient to use the Fetch product you will be able to return the box and downgrade your plan or cancel your plan with no cancellation fees.

    e check for service viability during the sales process however we don’t always have enough information to know the networks speeds prior to the connection being established.

  • I’m currently receiving a $20.00 discount on my existing plan; can I keep this discount and switch to the new plan?

    Unfortunately, not. On this plan family, only the $10 bundle discount is applicable if you are an eligible Optus Mobile customer.

  • I already have a Fetch Mini I’m paying $10 a month for and I don’t need another one. Can you discount the mini to $5.00 a month if I sign up to the Optus Ultra ($65/$75 plan) broadband bundle?

    If you already have a Fetch Mini with another Optus service, you can transfer it to your Optus Ultra ($65/$75 plan) broadband bundle service and you will be able to use the same Fetch Mini for $5/month. Please note, if the Fetch Mini is part of a Multi-room setup with another service, you will not be able to use the Fetch Mini as part of that Multi-room setup instead it will be a standalone service instead.

    Also evaluate the decision to transfer your Fetch Mini based on which case is applicable to you:

    1. If your current fixed service has no Fetch STB included in the plan: You will benefit as you would be currently paying $10/month. Example moving from a $90 Phone and Broadband bundle paying $10 for a Fetch Mini you will get the $5 discount when changing plans (a rare scenario)
    2. If the Fetch Mini is on your Mobile service: You will benefit if you are being currently paying $10/month if you transfer it to your fixed service.
    3. If your current fixed service has an Fetch STB included in the plan: If you had a Mini in your current fixed service, then this would be your second or third Fetch STB on your current service and you will be paying $10/mth for the Fetch Mini, so though you would only pay $5 for the Mini on the Optus Ultra you would have to an additional $15/mth if you want to retain your Fetch Mighty. Example: moving from an $80 plan with a Fetch Mighty and Fetch Mini STB to Optus Ultra though you would pay only $5 for the Fetch Mini (when you would have paid $10 for the Mini on the Optus $80 plan), you would need to pay $15 for the Fetch Mighty if you want to retain the mighty
  • Will Fetch, Netflix and Stan work better on the new nbn/hfc plans?

    In theory it should, as the earlier plans were configured to speed pack 2 (nbn25) or Basic (hfc 30/2) on which you can stream Standard Definition, but the new plans are configured to speed pack 3 (nbn50) or Speed Boost (hfc 50/2) on which you can stream in High Definition (HD). The real difference will depend on the actual speeds on your line as many factors affect speed.

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Frequently Asked Questions - nbn™

  • Can I transfer my existing phone number to Optus?

    You can transfer your number in most cases, as long as you are staying in the same local area. Transferring your number can take up to 10 business days. Just make sure you don't cancel your service with your current provider until the transfer is complete.

  • Is Fetch unmetered on an Optus broadband plan?

    If you connect your Fetch set top box to an Optus Home Broadband service, any data usage generated by purchase (including the download of content) will be zero-rated. Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via free-to-air television catch-up services will not be zero-rated.

  • What is the nbn™ installation process?

    First, we’ll arrange an appointment for an nbn™ technician to come to your place and connect you to the nbn™ infrastructure, either via fibre-optic cable or fixed wireless. After the technician has activated your connection, follow the installation guide provided with your modem to get online.
    Learn more about getting nbn™ connected.

  • What if the network doesn’t deliver the speeds required for TV add-ons with Optus Reach Ultra Entertainment?

    If the line speed at your premises is not sufficient to use the Fetch product you will be able to return the box and downgrade your plan or cancel your plan with no cancellation fees.

    e check for service viability during the sales process however we don’t always have enough information to know the networks speeds prior to the connection being established.

  • I’m currently receiving a $20.00 discount on my existing plan; can I keep this discount and switch to the new plan?

    Unfortunately, not. On this plan family, only the $10 bundle discount is applicable if you are an eligible Optus Mobile customer.

  • I already have a Fetch Mini I’m paying $10 a month for and I don’t need another one. Can you discount the mini to $5.00 a month if I sign up to the Optus Ultra ($65/$75 plan) broadband bundle?

    If you already have a Fetch Mini with another Optus service, you can transfer it to your Optus Ultra ($65/$75 plan) broadband bundle service and you will be able to use the same Fetch Mini for $5/month. Please note, if the Fetch Mini is part of a Multi-room setup with another service, you will not be able to use the Fetch Mini as part of that Multi-room setup instead it will be a standalone service instead.

    Also evaluate the decision to transfer your Fetch Mini based on which case is applicable to you:

    1. If your current fixed service has no Fetch STB included in the plan: You will benefit as you would be currently paying $10/month. Example moving from a $90 Phone and Broadband bundle paying $10 for a Fetch Mini you will get the $5 discount when changing plans (a rare scenario)
    2. If the Fetch Mini is on your Mobile service: You will benefit if you are being currently paying $10/month if you transfer it to your fixed service.
    3. If your current fixed service has an Fetch STB included in the plan: If you had a Mini in your current fixed service, then this would be your second or third Fetch STB on your current service and you will be paying $10/mth for the Fetch Mini, so though you would only pay $5 for the Mini on the Optus Ultra you would have to an additional $15/mth if you want to retain your Fetch Mighty. Example: moving from an $80 plan with a Fetch Mighty and Fetch Mini STB to Optus Ultra though you would pay only $5 for the Fetch Mini (when you would have paid $10 for the Mini on the Optus $80 plan), you would need to pay $15 for the Fetch Mighty if you want to retain the mighty
  • Will Fetch, Netflix and Stan work better on the new nbn/hfc plans?

    In theory it should, as the earlier plans were configured to speed pack 2 (nbn25) or Basic (hfc 30/2) on which you can stream Standard Definition, but the new plans are configured to speed pack 3 (nbn50) or Speed Boost (hfc 50/2) on which you can stream in High Definition (HD). The real difference will depend on the actual speeds on your line as many factors affect speed.

Got more questions about broadband? Chat now