By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES. Available in selected premises in selected areas.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term to a plan of lower value, an Early Recontract Fee of $80 applies and you must start a new 24 month contract. Month to month customers may change their plan with no fee. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one minute increments. You must preselect Optus as both your local and long distance carrier.
General: Offer available to credit approved customers.
Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.
Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.
Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardagreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.
Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbn™ Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution.
Fetch: New or existing customers wishing to use Fetch must connect to the $80 Plan and not the $60 plan. Fetch requires an active fixed broadband internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Fetch is for personal viewing only and should not be used for commercial use.
If you’re purchasing an Optus broadband service with Fetch included, delivery of the set top box can take longer than the activation of the internet service. You can expect your Fetch set top box to be delivered within 5 -10 working days of your order being submitted. New customers will receive a device when they select the $80 Plan or $120 Reach Plan. Existing customers signing up to the $80 Plan or $120 Reach Plan who already have a 1st or 2nd Gen set top box may choose to upgrade for free to ‘Fetch Mighty’ device. Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.
Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.
Fetch set top box: Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programmes at your nominated home address at a more convenient time.
Fetch Multiroom: services available to new or existing Fixed broadband customers on selected plans (not available with the $60 plan) in selected homes only. Fetch requires an active fixed Internet connection and download speed of at least 3Mbps and external TV antenna connection. Data charges apply from Internet service provider. Maximum three devices per household. Content subscription required. Video content quality can be affected by equipment content location, network congestion.
Data usage: If you connect your Fetch set-top box to an Optus Home Broadband service, data usage generated by Netflix, Stan, purchase and/or download of content will be zero-rated.
Other data usage such as downloads and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit.
If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged and those charges will depend on your broadband service provider and plan.
YouTube is a trademark of Google Inc.
Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.
Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.
Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service you will lose any purchased content.
Fetch Channels: All channel packs are month to month and can be added or removed via the set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.
Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.