By accepting the benefits of this bundled offer, the connection date for your phone will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES.
* Subscriptions required for Fetch Channel Packs, Optus Sport and Netflix.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term to a plan of lower value, an Early Recontract Fee of $80 applies and you must start a new 24-month contract. Month to month customers may change their plan with no fee. Cancellation fees may apply if a customer moves a 24-month contract to a month to month contract. Plan pricing or inclusions may differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers exclude special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier.
General: Offer available to credit approved customers. If you are an Optus nbn™ customer, Optus will send you an Optus self-installation kit.
Optus is required by law to confirm your NBN service is working. We may not be able to confirm this if you do not use the modem that Optus supplies you. You need to tell Optus of any issues you have with your NBN service before we can rectify them. Billing will be activated once we confirm your service is nbn operational.
nbn FTTC: If you are an Optus nbn™ FTTC customer and fail to plug in the equipment within 30 days from your ready for service date, nbn Co will cancel your order.
Non-direct debit fee:A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply, but payment processing fees may apply (see below).
Payment processing fee:If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.
Paper invoice fee:A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardAgreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.
Cancellation: If you cancel your service(s) within the committed term, you may be charged a cancellation fee. If you cancel or port a service away, any remaining services in the plan will automatically cancel. For example, if you cancel or port your telephone service, your internet and Fetch will automatically cancel.
Serviceability:Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbn™ Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution. We do not support battery back-up functionality for nbn services.
Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.
Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3.5 Mbps, and a widescreen format TV. To receive free-to-air TV service an external antenna connection is required. Optus recommends that existing Optus Fetch customers who use Fetch Mighty/Gen2 should connect to the Optus $90 Plan . Fetch is for personal viewing in Australia only and must not be used for commercial use
If you are purchasing an Optus broadband service with Fetch included, delivery of the Fetch set top box may take longer than the activation of the internet service. New customers will receive a Fetch Mighty when they select the Optus $90 Plan. Existing customers signing up to the Optus $90 Plan who already have a Fetch Gen2/3/Mini box included in their previous Optus broadband plan may retain their Fetch Gen2/3/Mini box and will not get another Fetch box. Existing customers with a Fetch Gen2/Fetch Mini can upgrade to the Fetch Mighty (Gen 3) device at no extra cost. Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.
Fetch set top box: Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programs at your nominated home address at a more convenient time.
Fetch Multiroom: services available to new or existing Fixed broadband or Postpaid Mobile customers on selected plans in selected homes only. Fetch requires an active fixed Internet connection and download speed of at least 3.5 Mbps and a widescreen format TV. To receive free-to-air TV service an external antenna connection is required. Maximum three Fetch STBs per household. Content quality can be affected by equipment content location, network congestion.
Data usage: If you connect your Fetch set-top box to an Optus broadband service, data usage generated by Netflix, Stan, purchase and/or download of content will be zero-rated.
Other data usage such as downloads, and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit if applicable.
If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.
Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service, you will lose any purchased content.
Fetch Channels: All channel packs are month to month and can be added or removed via the Fetch set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.
Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $14.99 charge and corresponding credit.
Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.
Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.
YouTube is a trademark of Google Inc.
