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Home Phone, TV & Internet - Feedback, Compliments or Complaints

At Optus we believe your feedback is important. Please send us your feedback and we'll listen.

  • If you are a current Optus Mobile customer please complete Sections 1 and 2 of this form.
  • If you are not currently an Optus Mobile customer please complete only Section 1 of this form.

This form is secure and cannot be read by other people on the Internet. Optus will only use your information for the express purpose contained in this form. For more information please refer to our Privacy Collection Statement.

All fields marked with an asterisk (*) must be completed.

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Section 1: General information
Are you currently an Optus customer?*

Yes      No

If Yes, please also complete Section 2.

Name*
Family name*
State*
Would you like Optus to contact you via email?*
Yes
Email address
Contact number   

During Business hours

No
[1] My email relates to* Feedback   Compliment   Complaint
[2] and specifically to *
Your comments*
Section 2: Additional Optus Mobile customer information (Optus Customers Only - if you are not a customer, you may skip this step)
Please complete [1] or [2]*
[1] Account number

or

 
[2] Service number
Service address*
Suburb*
Postcode*
Additional contact number*
Please complete one option*
DOB  /  /

or

 
Driver's licence

or

 
Pension card

or

 
OptusNet Username
 
   
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