MSD - 20122019 NT SCP DALY AND SURROUNDING AREA RUN
20 December 2019, 09:00 AM
CUSTOMER SERVICE ADVICE FROM OPTUS
Delay due to severe weather in parts of the Daly district of the Northern Territory.
Parts of the Daly district of the Northern Territory was impacted by severe weather on or about Tuesday 17 December 2019 through to Thursday 19 December 2019. This event resulted in extensive damage to the telecommunications network.
An interruption to normal operations has occurred leading to delays in installation and repair activities. As many as 60 services are impacted in the area bounded by and including, but not limited to, the area starting at Rankin Point on the Cox Peninsula and heads southeast to Darwin River Dam, then onto Pine Creek. At Pine Creek the area turns southwest to Claravale, then northwest to Wadeye. At Wadeye the area travels northeast following the coastline past Dundee Beach returning to Rankin Point. All suburbs and towns, off shore islands and coastal areas serviced by Optus within these boundaries are encompassed.
How will this affect you?
Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned:
0879784000 to 0879784999 | 0889396000 to 0889421899
0879786000 to 0879786999 | 0889753000 to 0889888199
0889331000 to 0889331999
What else do you need to know?
Information as to the nature of these severe weather events can be sourced from the Early Warning Network at http://www.ewn.com.au/alerts/. Damaging winds are referred to within this site for Tuesday 17 December 2019 through to 19 December 2019.
Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 20 December 2019 to 12 January 2020 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.
Need more information?
If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 - quoting CSG exemption reference number 20122019-NT-S-C-P-DALY AND SURROUNDING AREA_RUN
You can also view a copy of this notice on our Internet site www.optus.com.au/msd
If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO). Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.