Optus 3G Home Zone service extends the Optus 3G mobile coverage area (in Optus approved 3G Home Zone geographic locations). The maximum coverage of the Service is within a 30 meter radius of the actual location of the Optus Home Zone device at the nominated address. Actual coverage will be limited by the density of obstructions including things such as walls, floors, bricks and furniture.
The Service may not support all location-based wireless services, video-share services, calls relying on location-based routing such as calls to 13/1300/18 numbers, or location-based emergency alerts.
For regulatory, technical, and commercial reasons the Optus 3G Home Zone can only be used within approved geographic locations. For the same reasons, we may from time to time limit the use of the Optus 3G Home Zone within an approved geographic location. We are not able to supply you with the Optus 3G Home Zone if the nominated address is not within an approved geographic location. For further information visit www.optus.com.au/homezone
You may register up to 11 secondary users on your access control list to access the Service, However only 4 users can access the service at one time. The primary user must be a customer of Optus and secondary users must be customers of an Optus or Virgin Mobile 3G mobile service who have an active Optus or Virgin Mobile 3G SIM card and compatible 3G mobile device.
The Primary User is responsible for bringing these terms and conditions to the attention of secondary users prior to their use of the Optus 3G Home Zone and for ensuring the secondary users accept and understand how Optus 3G Home Zone works.
Broadband Connection: The Optus 3G Home Zone requires a fixed broadband service to function. We recommend a broadband connection with a downlink speed of 1Mbps and uplink speed of 512kbps in order to support up to 4 simultaneous voice calls . The lowest recommended Broadband Speed required to support a single voice call is 128kbps. The Optus 3G Home Zone can operate with other compatible broadband service providers. Check www.optus.com.au/homezone to see if your broadband is compatible with the Optus 3G Home Zone Service.
Broadband Data Plans: If you go over your fixed line broadband data allowance and your download or upload connection speed is throttled to below 128kbps (128 kbps is acceptable), the Optus 3G Home Zone device will no longer work, mobile calls, including emergency calls (000 & 112), cannot be made or received. In such a scenario, simply turn the Optus 3G Home Zone device off and your phone will revert to any available Optus 3G Network coverage. Therefore, the Optus Home Zone Unit is not recommend if you suffer from a life threatening illness and rely on emergency services.
You must ensure that the nominated address at time of purchase of the Service is the same address as the one entered when you registered the Optus 3G Home Zone online at www.optus.com.au/homezone. The Service does not operate:
- when connected outside the nominated address;
- outside of an approved 3G Home Zone geographic location, or
- if we are unable to verify that it is located and is being operated in an area within an approved 3G Home Zone geographic location.
In areas where the Service is available, you may find:
- that the Service is not available in each place within an approved 3G Home Zone geographic location;
- 'drop-outs' may occur;
- there may be outages in, or that affect, the Service;
- there may be delays in transferring data when switching between bearer networks; and
- there may be congestion on the Optus 3G mobile network or on the fixed broadband network used to supply the fixed broadband service.
Equipment ownership: The Optus 3G Home Zone device remains the property of Optus. Should you cancel the Optus 3G Home Zone Service, you will be required to return the Optus 3G Home Zone device to Optus. Subject to your statutory rights as a consumer, you are responsible for any Optus owned equipment from when you receive it. You must not mortgage or grant a charge, lien or encumbrance over any Optus owned equipment. You are responsible for any lost, stolen or damaged Optus owned equipment, except if it is caused by us or our personnel. You will be responsible for any outstanding payments for equipment that you received from us or our personnel, even when that equipment is lost, stolen or damaged, except if it is caused by us or our personnel.