OPTUS Fair Go Policy

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbn™ Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution. We do not support battery back-up functionality for nbn services.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3.5 Mbps, and a widescreen format TV. To receive free-to-air TV service an external antenna connection is required. Optus recommends that existing Optus Fetch customers who use Fetch Mighty/Gen2 should connect to the Optus $90 Plan . Fetch is for personal viewing in Australia only and must not be used for commercial use

If you are purchasing an Optus broadband service with Fetch included, delivery of the Fetch set top box may take longer than the activation of the internet service. New customers will receive a Fetch Mighty when they select the Optus $90 Plan. Existing customers signing up to the Optus $90 Plan who already have a Fetch Gen2/3/Mini box included in their previous Optus broadband plan may retain their Fetch Gen2/3/Mini box and will not get another Fetch box. Existing customers with a Fetch Gen2/Fetch Mini can upgrade to the Fetch Mighty (Gen 3) device at no extra cost. Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.

Fetch set top box: Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programs at your nominated home address at a more convenient time.

Fetch Multiroom: services available to new or existing Fixed broadband or Postpaid Mobile customers on selected plans in selected homes only. Fetch requires an active fixed Internet connection and download speed of at least 3.5 Mbps and a widescreen format TV. To receive free-to-air TV service an external antenna connection is required. Maximum three Fetch STBs per household. Content quality can be affected by equipment content location, network congestion.

Data usage: If you connect your Fetch set-top box to an Optus broadband service, data usage generated by Netflix, Stan, purchase and/or download of content will be zero-rated.

Other data usage such as downloads, and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit if applicable.

If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.

Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service, you will lose any purchased content.

Fetch Channels: All channel packs are month to month and can be added or removed via the Fetch set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.

Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $14.99 charge and corresponding credit.

Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.

Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.

YouTube is a trademark of Google Inc.

Features	Mini ($10)	Mighty ($15)
Record function
Watch recordings	(if connected to a Mighty)
Pause and rewind live TV
Catch-Up TV
Access Premium Channel Pack subscriptions
Access to Netflix. Stan and hayu (subscriptions required)
Access to YouTube
Access Optus Sport subscription
Access to UFC Pay-Per-View
Companion App