General
Offer available to credit approved customers. The Optus Fair Go Policy applies.

Cancellation fees
The maximum cancellation fee is $450 on a 24-month contract. This fee will decrease during your contract term. There are no plan cancellation fees for the month-to-month plan.

Serviceability and Speed
The 5G Home Broadband service is only available in limited areas of selected suburbs on the Optus 5G Network with the modem supplied by Optus. There may be technical or other reasons that affect your ability to access the service at your address. The service check is an indication that you are within a 5G serviceable area, it does not guarantee that your address is 5G serviceable. We recommend that you position your modem close to a window to maximise signal strength. The 5G Home Broadband service uses the Optus 5G Network, and it is designed to be used in the home.

Your actual speed will depend on a number of factors including congestion, location of the Optus-supplied modem in your house, distance from the Optus 5G tower, local conditions, hardware, software and general internet traffic. In the event of an interruption to the Optus 5G Network service, your service may continue to operate on the Optus 4G Plus Network (if available) depending on the nature of the interruption.

The Optus 50Mbps Satisfaction Guarantee
If at any time during the term of your plan, you’re not satisfied that you are getting download speeds of at least 50Mbps, or you cannot receive a 5G signal, simply report the issue that you are having to us and we will investigate the issue and check if it’s within the terms of our 50Mbps Satisfaction Guarantee (Guarantee). If it is, we will confirm your eligibility to cancel your contract without cancellation fees under this Guarantee. You must return the Optus-supplied 5G device to us in good working order within 30 days of cancellation or you will pay a non-return fee of $330.

This Guarantee does not affect your rights under any law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.

Equipment needs
You require the Optus-supplied modem fitted with an Optus SIM to use this service. The SIM supplied with the modem must not be removed from the modem and will not work in any other device. The Optus-supplied modem remains the property of Optus. You must return the Optus-supplied modem in good working order within 30 days of cancellation or you will pay a non-return fee of $330.

We do not support fixed line telephony, back-to-base home alarm systems or medical alert/alarm services on the 5G Home Broadband service.

Minimum term
New and existing customers can connect to the 5G Home Broadband plan on a month-to-month or 24-month contract. The minimum total cost for a month-to-month contract is $270 when you pay by direct debit which includes a $200 start-up fee. The minimum total cost for a 24-month contract is $1,680 minus any discounts when you pay by direct debit. Minimum term and charging commence when your service is activated. Service activation occurs when the Optus-supplied modem is delivered to your address and signed for.

Relocating to a new address
Before relocating to a new address, you must contact us to perform a serviceability check to determine if the 5G Home Broadband service is available at your new address. If your new address is not 5G serviceable, we will offer you an alternate broadband service.