OPTUS Fair Go Policy

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. Important Information for Cable & nbn™ Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution. We do not support battery back-up functionality for nbn services.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.

Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport and are subject to change without notice. Sport coverage is available as long as Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or we cancel your subscription by giving 30 days notice. Billing for Optus Sport is charged in advance for 1 month. There are no refunds if cancelling or changing within a billing period. Access remains active for the cancelled service until end of billing period. If we cancel your Optus Sport subscription, you will be liable for charges incurred up to cancellation (if any), but you will not be liable for any cancellation fee or outstanding equipment charges (excluding Fetch Set Top Boxes).

Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3.5 Mbps, and a widescreen format TV. To receive free-to-air TV service an external antenna connection is required. Fetch is for personal viewing in Australia only and must not be used for commercial use. For more information, see Optus.com.au/fetch.

If you are purchasing an Optus broadband service and a Fetch service, your modem and set top box may be delivered separately.

Fetch set top box: Optus owns the Fetch set top box, and you must return it following cancellation, replacement or upgrade of the service. Fees apply for set top boxes not returned within 30 days of cancellation (non return fee) or damage to the set top box.

Fetch Multiroom: services available to new or existing Fixed broadband or Postpaid Mobile customers on selected plans in selected homes only. Maximum three Fetch STBs per household. Content quality can be affected by equipment content location and broadband network congestion.

Data usage: downloads, and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit (if applicable). If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.

Fetch Channels: All channel packs are month to month and can be added or removed via the Fetch set top box. Billing for channels is charged in advance for 1 month. There are no refunds if cancelling or changing within a billing period. Access remains active for deselected channel packs until end of billing period.

Fetch Content: Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service. If you cancel your Fetch service with Optus, you will lose any purchased content.

Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.

Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.

YouTube is a trademark of Google Inc.

Fetch Mighty ($15/mth)	Features Overview at a glance	Fetch Mini ($10/mth)
Yes	Unmetered on Optus Home Broadband	Yes
Yes	Multiroom compatible	Yes
Yes	Record content	Yes ^{(via Mighty Multiroom)}
Yes	Watch recording	Yes ^{(via Mighty Multiroom)}
Yes	Pause and rewind live TV	Yes
Yes	Fetch Mobi Companion App	Yes
Yes ^{(4K requires 15+ Mbps broadband, 4K content and 4K TV)}	4K Capable	No