Webex Contact Centre

Differentiate your business from the rest

Webex Contact Centre by Optus is a unified, omnichannel contact centre solution that is centrally managed and administered from the cloud, giving you control over incoming and outgoing interactions from a central touch point. Combined with in-depth analytics, it allows you to improve workforce performance, streamline the customer journey and increase customer resolution rates.

Features

Omnichannel solutions - Create a seamless customer journey across every touchpoint in digital and non-digital channels while increasing agent productivity.

Predictive analytics - Leverage indepth knowledge to drive deeper satisfaction and increase first-contact resolution.

Open architecture for integrations - Creates a unified experience
for customers, agents and management.

Global visibility - Real-time global dashboards unify and correlate metrics from multiple systems and sites.

Application integration - Plug and play for business applications to create seamless workflows.

Benefits

Deliver an extraordinary customer experience - Eliminate data silos to provide a seamless customer experience and speed first contact resolution with agent and expert collaboration

Lower total capital expenditure - Save on the cost of dedicated infrastructure, DR and backups while still enjoying the advanced features and reliability of an enterprise-grade service

Scale up or down in line with business needs - No need to build a contact centre to its maximum peak capacity

Flexible deployment - Choose when and how you evolve your contact centre – gradually move to cloud and avoid an expensive and risky "rip and replace" approach