*NEWS FLASH*
To help improve the way you do business, we’re simplifying your online experience into a single, integrated portal enabling self- service to your organisation. Over the coming months, all current eFulfillment customers will be migrated to the new eShop application using the business portal. For more information call 1300 612 840 or contact your Optus Business Account team.
**PRODUCT UPDATES: Enterprise Customer Stock Availability Notice**
The following stock information is for Optus Corporate and Enterprise customers, is updated throughout the day and correct at the time of printing. Changes to stock levels may take place in the interim. ETAs are estimates only and can change at any time. For the most up-to-date stock availability please call the Customer Support Team.
POLICY: Orders greater than 50 items
Please contact your Optus Account Manager for any requirements greater than 50 items. Order of 50 items or more cannot be processed in eFulfillment. Please note: This is the total number of items in your basket.
Handsets Discontinued - 28.07.2015
*Samsung Galaxy S6 Edge 32GB Green *Samsung Galaxy A3 - 16GB White *Samsung Galaxy Note 3 *iPad Mini 3 all stock. *SAMSUNG Galaxy TAB S 10.5 *Huawei E3276v2 LTE OB USB *Apple iPad Air-all except 16GB Space Grey/64GB Silver *Sony Xperia Z3 White and Copper/Black *Sony Xperia Z3 Compact White and Mint *SAMSUNG Galaxy Note 4 White *SAMSUNG Galaxy TAB S 8.4
Handsets on Back Order - 27-10-15
Blackberry Leap - ETA - Mid December
Accessories on Back Order - 21.05.2015
*Battery Samsung Galaxy S 2 *Nokia Battery for C5 *Apple Power Adapter *OtterBox Defender case for iPhone 5 BK
Accessories Discontinued 07.08.2015
EXTREME ROADSTER 2.1 DUAL USB VEHICLE, Universal Vehicle Charger - micro USB, Apple iPhone 5S tone case - Black, SwitchEasy CanvasFolio iPadAir- BK OV ACC, Samsung Gear VR - 3D Virtual Reality Headset, Samsung S- View Case (GS5) - Rose Gold, Apple iPhone 5S OtterBox Commuter, Extreme Shield Case 5C - White (1000023), Extreme Film Case 5C - Clear (1000022)
Optus 4G Network
The Optus 4G Network is available in selected areas. Check your coverage at www.optus.com.au/4Gcoverage. To access the Optus 4G network you need a compatible device and plan. Outside 4G coverage areas compatible devices will switch to the Optus 3G network.
***CHANGE PASSWORD AND ACCOUNT LOCK OUT NOTICE***
To change an expired password: 1)Enter your username. 2) Click on the 'forgot password' link. 3) Answer your security questions 4) Enter and save a new password. **To unlock a locked account: A locked account will automatically unlock after 10 mins. A password change is not required.
HOW TO: Order a New Blackberry OS10 Activation
Blackberry Handsets running OS10, such as the new Z10, no longer use a special Blackberry plan for data access. If you are ordering a service for this type of handset, you should order as you would for any other smartphone, e.g. a 2GB plan.
POLICY: Delivery SLA
Optus Mobile Hardware is available for next business day delivery in metro areas for all orders (subject to stock availability) submitted and approved before 2pm EST.
CONTACT US: Order Status and Product Enquiries
For information relating to your order status or for product and stock enquiries, please contact the Customer Support Team on 1300 133 334, Mon-Fri 8am-7pm EST or at Corporate.Mobile@optus.com.au.
HOW TO: Purchase Accessories not attached to a handset
You can order any Accessory by choosing the 'Purchase Accessories' order scenario from the main menu and then selecting 'All' from the 'List accessories for handset' menu. You can quick-find the accessory product code in the resulting list, through the 'Ctrl' plus 'F' search command.