MOVING HOUSE?

To arrange the relocation of your fixed and mobile Optus services, make sure you have the following information ready and complete the form below

  • Your new address, including post code & unit number
  • Your phone number(s), username(s) or account number(s). You can find your account number on first page of your bill, or login to MyAccount
  • A mobile number so we can keep you up-to-date

So we can process your request without delay, let us know 2 - 3 weeks before you move, and make sure there is no outstanding bill on your account.

Chat With Us

(Monday to Friday 9am-6pm AEST)

Great! Optus NBN Broadband and Homephone services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

If a technician is required to complete the connection at your new address, then an English speaking person aged over 18 must be at home on the day of the installation. Technician appointments are scheduled as an all-day appointment between the hours of 8am - 5pm, Monday to Friday.

Note: Depending on NBN service type available at your new address, connections usually take a minimum of 10 business days from the time we place your relocation order.

Great! Optus NBN Broadband services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

If a technician is required to complete the connection at your new address, then an English speaking person aged over 18 must be at home on the day of the installation. Technician appointments are scheduled as an all-day appointment between the hours of 8am - 5pm, Monday to Friday.

Note: Depending on NBN service type available at your new address, connections usually take a minimum of 10 business days from the time we place your relocation order.

Great! Optus Cable Broadband and Homephone services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

If a technician is required to complete the connection at your new address, then an English speaking person aged over 18 must be at home on the day of the installation. Technician appointments are scheduled as an all-day appointment between the hours of 8am - 5pm, Monday to Friday and 8am - 12 noon on Saturday.

Note: Connections usually take about 5 business days from the time we place your relocation order.

Great! Optus Cable Broadband services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

If a technician is required to complete the connection at your new address, then an English speaking person aged over 18 must be at home on the day of the installation. Technician appointments are scheduled as an all-day appointment between the hours of 8am - 5pm, Monday to Friday and 8am - 12 noon on Saturday.

Note: Connections usually take about 5 business days from the time we place your relocation order.

Great! Optus ADSL2+ Broadband and Homephone services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

Note: Connections usually take a minimum of 10 business days from the time we place your relocation order.

Great! Optus ADSL2+ Broadband services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

Note: Connections usually take a minimum of 10 business days from the time we place your relocation order.

Great! Optus DSL broadband and Homephone services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

Note: Connections usually take a minimum of 7 business days from the time we place your relocation order.

Great! Optus homephone services are available at your new address   Change address


We may need to send a technician to connect your telephone and broadband service. Optus will contact you if this is the case.

Note: Connections usually take a minimum of 10 business days from the time we place your relocation order.

Great! Optus DSL Broadband and Homephone Services may be available at your new address   Change address


Click here to chat with us for available options.

Frequently Asked Questions


  • Does it cost any money to relocate?

    *Due to the technical requirements, a small install cost may be incurred for the following:

    NBN network: All Relocation Orders for our NBN network will incur an install fee of $140

    Resale network: An install fee may apply depending on the network connection to your address

    Note: Additional charges can apply for non-standard or complex installations, even if you place your order online. (e.g. using underground cabling or lengthy connections).

  • How long does it take to relocate my services?

    Well, that depends on which network you are moving too and technician availability.

    • Cable: connections usually take about 5 business days

    • ULL: minimum 10 business days

    • NBN: depending on NBN service type, minimum 10 business days

    • DSL: Minimum 7 business days

    • Mobile: All you need to do is update your *service and billing address before moving to your new address
      *This is a regulatory requirement for emergency services

  • How is Cable installed (overhead and non-standard)?

    If you can see a thick black cable running about a meter below the overhead power lines, you can probably get our premium Optus Cable service. To understand how we install this service, just click here for more information

  • How is NBN installed (Fibre and Fixed Wireless)?

    If your place is serviceable for NBN, you'll need to sign up to a plan and then have some hardware installed. To understand how we install this service, just click here for more information

    Note: Optus currently only offers NBN Fibre and NBN Fixed Wireless. The NBN Satellite service is not currently available.

  • How will I be notified /communicated with if I place my relocation online?

    Make sure you fill in the preferred mobile number in Step 3. YOUR DETAILS in the Online Moving House form, and we’ll contact you within 72 business hours via text SMS

  • Can I just disconnect only online?

    Unfortunately, you can’t. You need to contact us on 1300555241 if you only want to disconnect your service without relocating to a new address. We can discuss your disconnection options, make sure you're getting all the benefits available to you or address any problems you may have with your service.

    We'd love to keep you with us! Perhaps a different plan or changing to Naked Broadband plan or to a prepaid service might suit your needs?

  • Does Optus connect to brand new or never connected houses?

    Yes! Depending on certain technical requirements, we can connect new and existing premises at addresses where Optus Broadband is available (Optus Cable, Optus DSL, ULL, and NBN) – no problem!

  • Do I get a new modem when relocating?

    The question is; do you need a new modem when relocating?

    When relocating within the same network (e.g. Cable to Cable); you can continue to use your existing modem. If we feel your new plan requires a new modem, we’ll be more than happy to provide you with options.

    However, if you are relocating to an address with a different network (e.g. Cable to NBN); a new modem will be required. We’d be happy to provide you with a suitable modem at a minimal one-off fee of $20 inc GST which will be applied on your first months invoice for your new address.

  • Can I keep my same number when relocating?

    So you don’t have to remember a new number and update your contact details with everyone, we always try to keep your existing number when relocating. However, this is dependent on factors such as network, zone or exchange. In case network incompatibilities do not allow us to do so, we’ll give you a new number.

    Once you request your relocation, we’ll notify you via SMS:

    • NEW number. This means a new number unfortunately had to be allocated.

    • TEMP number. This means you’re able to relocate and keep your same number. You will be given a temporary number for a couple of days and then your original number will swap back 2 business days after installation.

  • I’m on an old plan, do I have to change to a new one when moving house?

    We want your relocation to be as seamless as possible, but it is not always possible to keep the same plan due to network differences. If your current plan cannot be retained at the new address, we will reach out to you to discuss alternative options.

  • Do I need to be home for the installation?

    Not necessarily. This depends on the type of service being connected and the technology in place at your new address.

    • If a technician is required to attend to your new home for the installation, you will be contacted via text message with the appointment date/time. We’ll also let you know if someone over the age of 18 years needs to be present at the time.

    • If no technician is required for the connection, we’ll send you a SMS to let you know, and no one needs to be at home.

    Note: Disconnection usually occurs remotely so a technician visit is rarely needed to deactivate services at your previous address. If we need to pick up Optus equipment from the old house, we’ll work out a suitable time with you.

Why choose us?

  • Strong and reliable network
  • 24/7 tech support, dedicated team of NBN experts
  • Plans offering unlimited data
  • 300+ retail shops nationally
  • Discounts for Optus mobile phone customers
  • Optus rewards