DEVICE PROTECT
 
Standard Devices
Premium Devices
Monthly premium2,3 $14 $19

 

Devices that can be insured

Mobile phone handsets and tablets
(Other than Excluded Devices)

 

Claims covered

Theft, loss, accidental damage or electronic breakdown/failure

 

Geographic coverage

 

National and international

      
Standard Devices
Premium Devices
 Limit of liability $2000

(less the excess applicable to the claim)
$3000

 

Unauthorised usage

 

Up to $6001

 

(for the 48 hours prior to notifying Optus of the claim)

  
Purchased Devices
Leased Devices
Policy term Month-to-month2 24 months, subject to maximum 2 loss/theft claims

 

Cover for accessories

Accessories provided with the device. Wearable devices such as smart watches and fitness activity trackers are not covered


EXCESS
 
Standard Devices
Premium Devices
Accidental Damage or electronic breakdown/failures $100 $175

Lost/stolen

$200 $350

Premium Devices include:
Device Effective date
iPhone X 64Gb From 27 October 2017
iPhone X 256GB
iPhone XS 64GB From 14 September 2018
Phone XS 256GB
iPhone XS 512GB
iPhone XS Max 64GB From 14 September 2018
iPhone XS Max 256GB
iPhone XS Max 512GB
iPhone 11 Pro 64GB From 20 September 2019
iPhone 11 Pro 256GB
iPhone 11 Pro 512 GB
iPhone 11 Pro Max 64GB From 20 September 2019
iPhone 11 Pro Max 256GB
iPhone 11 Pro Max 512GB
iPhone 12 Pro 128GB From 23rd October 2020
iPhone 12 Pro 256GB
iPhone 12 Pro 512GB
iPhone 12 Pro Max 128GB From 7th November 2020
iPhone 12 Pro Max 256GB
iPhone 12 Pro Max 512GB
iPhone 13 Pro 128GB From 24th September 2021
iPhone 13 Pro 256GB
iPhone 13 Pro 512GB
iPhone 13 Pro 1TB
iPhone 13 Pro Max 128GB
iPhone 13 Pro Max 256GB
iPhone 13 Pro Max 512GB
iPhone 13 Pro Max 1TB
Samsung Galaxy S10+ 128GB From 8 August 2019
Samsung Galaxy S10+ 512GB
Samsung Galaxy Note 10+ 256GB
Samsung Galaxy Note 10+ 5G 512GB
Samsung Galaxy S10 5G From 27 September 2019
Samsung Galaxy S20 5G  From 6 March 2020
Samsung Galaxy S20 Plus 5G
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy Note20 5G From 21 August 2020
Samsung Galaxy Note20 Ultra 5G
Samsung Galaxy S21 Ultra 5G From 15 January 2021
Samsung Galaxy S21 Plus 5G
Oppo Find X3 Pro 5G From 1 April 2021
Samsung Galaxy Fold2 5G From 21 June 2021
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Fold3 5G From 12 August 2021
Samsung Galaxy Z Flip3 5G

Accidental damage Lost or Stolen

For damaged claims you will need to hand your phone in to an Optus store, this is sent off to our service centre and depending on the make and model of your phone will either be repaired or replaced with a remanufactured phone.

 

Before you hand this in please back up the data on your device as through the process this is cleared from the phone for your privacy.

 

If you require a device to use while yours is repaired you can discuss this with your local Optus store. Loan Phones aren't available for every claim and take time to be ordered in so the store will advise you if you are eligible.

 

If you have covered off all of the requirements you can lodge your claim online now.

 

For stolen claims within 48 hours of the event you must -

 

  • Report it to Optus - (133 937 or +61 2 8082 5678 if calling from overseas) so the IMEI can be blocked and your SIM temporarily suspended to avoid unauthorised usage.

 

  • Report it to the police - They will assist you in making a police report. Give the police full details of when and where it was lost or stolen, plus the device make and model number along with serial number (also referred to as IMEI or ESN number) where you have this available to you. You may be asked for details of the police report when you make a claim and if reasonably necessary to assess the claim.

*Please note - claims are subject to assessment timeframes and our team will notify you of this.

 

If you have covered off all of the requirements you can lodge your claim online now.