Standard Devices
Premium Devices
Monthly premium2,3 $14 $19


Devices that can be insured

Mobile phone handsets and tablets


Claims covered

Theft, loss, accidental damage or electronic breakdown/failure


Geographic coverage


National and international

Standard Devices
Premium Devices
 Limit of liability $2000

(less the excess applicable to the claim)


Unauthorised usage


Up to $6001


(for the 12 hours prior to notifying Optus of the claim)

Purchased Devices
Leased Devices
Policy term Month-to-month2 24 months, subject to maximum 2 loss/theft claims


Cover for accessories

Accessories provided with the device. Wearable devices such as smart watches and fitness activity trackers are not covered

Standard Devices
Premium Devices
Accidental Damage or electronic breakdown/failures $100 $175


$200 $350

Premium Devices include:
Device Effective date
iPhone X 64Gb From 27 October 2017
iPhone X 256GB
iPhone XS 64GB From 14 September 2018
Phone XS 256GB
iPhone XS 512GB
iPhone XS Max 64GB From 14 September 2018
iPhone XS Max 256GB
iPhone XS Max 512GB
iPhone 11 Pro 64GB From 20 September 2019
iPhone 11 Pro 256GB
iPhone 11 Pro 512 GB
iPhone 11 Pro Max 64GB From 20 September 2019
iPhone 11 Pro Max 256GB
iPhone 11 Pro Max 512GB
iPhone 12 Pro 128GB From 23rd October 2020
iPhone 12 Pro 256GB
iPhone 12 Pro 512GB
Samsung Galaxy S10+ 128GB From 8 August 2019
Samsung Galaxy S10+ 512GB
Samsung Galaxy Note 10+ 256GB
Samsung Galaxy Note 10+ 5G 512GB
Samsung Galaxy S10 5G From 27 September 2019
Samsung Galaxy S20 5G  From 6 March 2020
Samsung Galaxy S20 Plus 5G
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy Note20 5G From 21 August 2020
Samsung Galaxy Note20 Ultra 5G

Accidental damage Lost or Stolen

For damaged claims you will need to hand your phone in to an Optus store, this is sent off to our service centre and depending on the make and model of your phone will either be repaired or replaced with a remanufactured phone.


Before you hand this in please back up the data on your device as through the process this is cleared from the phone for your privacy.


If you require a device to use while yours is repaired you can discuss this with your local Optus store. Loan Phones aren't available for every claim and take time to be ordered in so the store will advise you if you are eligible.


If you have covered off all of the requirements you can lodge your claim online now.


For stolen claims within 48 hours of the event you must -


  • Report it to Optus - (133 937 or +61 2 8082 5678 if calling from overseas) so the IMEI can be blocked and your SIM temporarily suspended to avoid unauthorised usage.


  • Report it to the police - They will assist you in making a police report. Give the police full details of when and where it was lost or stolen, plus the device make and model number along with serial number (also referred to as IMEI or ESN number). You will be asked for details of the police report when you make a claim.

*Please note - claims are subject to assessment timeframes and our team will notify you of this.


If you have covered off all of the requirements you can lodge your claim online now.