Get started
Register for My Account
You need to register for My Account to view your bills, keep track of your usage, make changes to your account and access the full capabilities of the My Optus app.
My Optus app
Manage your account on-the-go with the My Optus app.
Check your usage, view and pay your bills, see your plan info, message us, and more.
Use your My Account email address and password to log in to the My Optus app.
Message us
If you've forgotten your My Account password or need help with anything else, please message us
Account management
There's a number of changes you can make to your Optus account.
Do you need to transfer account ownership to another person, or enquire on behalf of the account holder?
Maybe you need to add more data to your mobile plan?
See below for all the ways you can manage your account.
What can I manage?
Account information
View contract details
Want to know when your contract ends? Looking for your Optus plan inclusions? Find all your contract info in the My Optus app or My Account.
Find your service number / username
You can find your service number on your bill, or in My Account and the My Optus app. Find out how >
Find your account number
Looking for your Optus account number? There's a number of places you can find it. Follow the instructions on this page to retrieve your account number
Your Optus bill
We know bills can sometimes be tricky to understand, so we’ve put together a guide to understanding your bill
There's a few different ways to pay your bill, but to make future payments easier, you can set up direct debit
You can also use the app or My Account to switch paper bills on or off and check data usage
If you're concerned about data usage, check out our tips for staying on top of your data usage
Account troubleshooting
If you're having trouble using your My Account or the My Optus app try some simple troubleshooting steps:
- Reset your My Account password
- Update to the latest version of the My Optus app
- Delete and re-install the app
If your issue still hasn't been resolved, click the button below for more troubleshooting steps.
Cancelling services
If you’re thinking about cancelling your service or switching to another provider, follow the button below to find out how we can help you.
We'll advise you of the next steps including when your service will be disconnected, if there's any cancellation fees and how to organise any equipment returns.
