Disability Action Plan

The original Plan was developed in conjunction with a Working Group representing peak disability organisations. Ongoing consultation with the Working Group is used to review and modify the Plan, to ensure it continues to meet the changing needs of our customers, our employees and our business. A full review of the Plan was undertaken in 2012, resulting in a new version of the DAP being launched.

Disability Action Plan 2012 (word)
Disability Action Plan 2012 (pdf)
Disability Action Plan 2012 - in large font (word)
Disability Action Plan 2012 - in large font (pdf)
Disability Action Plan mid-term review 2014 (word)
Disability Action Plan mid-term review 2014 (pdf)

Older Plans and Reviews are available here

Hearing Aids & Mobile Phones

If you use a hearing aid or have a cochlear implant, you may experience an interfering noise when you use, or someone nearby uses, a digital (GSM) mobile phone. The level of interference can vary depending upon your hearing aid and the mobile phone. So it is important that the mobile phone you buy best meets your needs.

Find out about hearing technology and the National Relay Service (NRS), an Australian Government initiative funded by a levy on eligible telecommunications carriers such as Optus to help people who are deaf or hearing impaired to communicate.

Mobile Phone Options

Firstly, consider using the phone without your hearing aid, either by putting the phone to your ear or by using a hands free kit. Trials should be conducted using the maximum volume setting for each mobile handset.

If you need to be able to listen to the phone via your hearing aid, consider the following:

  • Accessory devices. With some handset models, the interference can be reduced by the use of an accessory device that keeps the phone some distance from the hearing aid. Such accessory devices include an inductive neck-loop. A 'T' switch on your hearing aid is required to enable use of an inductive neck-loop. Using a personal or vehicle hands free kit may also reduce interference. For people with in-the-ear hearing aids, the personal hands free kit requires the prior removal of the hearing aid and so may not be suitable.  

  • 3G mobile phone: Recent tests have concluded that most hearing aid users who can successfully use a normal fixed line telephone will be able to successfully use a 3G mobile phone without the need for an accessory in most situations.

     

Purchasing A Mobile Phone

Prior to purchase:

  • When purchasing a mobile phone from an Yes Optus store or other outlet, we suggest you contact them in advance, to be sure they have the mobile phone or accessory device in store for you when you call in.  

     

At time of purchase:

  • Advise the salesperson that you will be using a hearing aid with the mobile phone. 

  • Ask to test the mobile phone with your hearing aid both in the shop and, if possible, in a location where the background environment is noisy.

  • If you do experience interference with a GSM mobile phone you are testing, please check to see if an accessory device assists.

     

After purchase:

  • Interference can occur when mobile phone batteries are not fully charged, hence you may notice more interference as your battery level is reduced.

  • If your mobile phone causes interference to your hearing aid when used away from the shop please return to the place of purchase because you may be entitled to a refund. Note: you will need to pay for the cost of any calls and any other reasonable charges (including monthly fees) incurred during your ownership of the phone.

Disability Equipment

Optus is committed to providing equitable products and services to all its customers.

Find out about hearing technology and the National Relay Service (NRS), an Australian Government initiative funded by a levy on eligible telecommunications carriers such as Optus to help people who are deaf or hearing impaired to communicate.

Plus, under its Disability Action Plan, Optus aims to remove barriers to access for customers and staff.

One of the major initiatives within the Action Plan is to develop a Disability Equipment Program for its telephony customers. As a result, a number of equipment solutions are available.

Teletypewriters

Optus offers the option of TTY (Teletypewriter) handsets. TTYs are specially designed telephone handsets which assist people who are deaf or who have speech / hearing impairments to communicate with others.

There are two TTY handsets on offer – the Uniphone and the Superprint. For further information on these handsets, contact us or visit our website

TTY users please note that the emergency TTY number is 106.

Volume Control Handset

This handset - the Uniden DECT SSE25 - has been specifically designed for the visually and hearing impaired. It's ideal for customers who require an easy to read and easy to use phone, and includes a large display screen, large easy to read buttons and is hearing aid compatible. It is available for local telephony customers who directly access the Optus telephone network*.

Please contact us for further information.

* Available to serviceable customers in Optus cabled areas in Sydney, Brisbane and Melbourne. For technical and commercial reasons not all homes can be connected.

 

Accessibility

Optus Is Working To Create A More Accessible Website.

Provided below are some suggested tools and options for viewing this site, information about purchasing or renting home phone handsets with accessibility features and how to find out about accessibility features of a range of mobile phone handsets.

Large Page View

The Firefox web browser allows you to zoom in and out from page content using standard web browser functionality.

You can download the browser from the Mozilla Firefox website (opens new window).

Install the browser by double clicking on the downloaded Firefox Setup file.

Changing Page View Within Firefox:

Go to the ‘View’ menu and select ‘Zoom’ > ‘Zoom In’ or ‘Zoom Out’ or
Use the keyboard shortcut ‘ctrl+’ to zoom in and ‘ctrl-’ to zoom out

Handset For Customers With Vision Or Hearing Impairements

Customers on the Optus network can now purchase a Uniden DECT SSE25 which features large buttons, hearing aid (T-coil) compatible and volume control.

You can either purchase the Uniden DECT SSE25 handset outright or via monthly instalments. Visit our handset page for further details.

Please note: Due to customer demand, Optus no longer supplies a corded handset as part of its Disability Equipment Programme.

Pre-Dialling

If you have dexterity issues or if you require additional time to dial a phone number, we recommend pre-dialling.

All handsets available to purchase through Optus support this feature.

To pre-dial a phone number:
1: Key in the number (you have up to 30 seconds in between key presses
2: When finished entering the complete phone number, press dial/call

Teletypewriter(TTY)

Customers on the Optus network can also rent Teletypewriter TTY handsets that are specially designed handsets to assist people who are deaf or who have speech and/or hearing impairments to communicate with others. Visit Disability Equipment for further details.

Mobile Handsets

To view the accessibility features of a range of mobile handsets, tablets or apps visit The Global Accessibility Reporting Initiative
If you have an iPhone visit the apple accessibility sites 

Further information about Optus’ products and services for customers with a disability is available from Optus Disability Services.

Large Font And Braille Bills

Optus offers special billing formats such as Braille Billing or large font billing to our visually impaired customers. If you would like to request this service, please contact us.

Click here for more help with accounts and billing.   

Free Operator Assisted Directory Service

Optus customers with a disability who need assistance to access directory services can call 133 937 (general inquiries option) to apply for a free operator-assisted service.

A customer service rep will ask you a series a questions to ascertain you meet the criteria. Optus Operator Services will then provision your request and, once approved, will contact you to provide you with the directory numbers to use. This free service will allow you to call in, seek directory assistance and be through connected for local, national and international calls. (Standard mobile call charges may apply for calls from mobile phones.)

Closed Captions

Optus TV services provide closed captions for selected TV programs on both Yes TV by Fetch and Optus TV featuring Foxtel.

Disability Action Plan

Previous Reports

Disability Action Plan 2006 And Review

A full review of the original Disability Action Plan was undertaken in 2006, resulting in a new version of the Plan being launched. A Review of the 2006 Disability Action Plan was completed in 2012 to summarise progress with the implementation of the Plan.

Disability Action Plan 2006 (word)
Disability Action Plan 2006 (pdf)
Disability Action Plan 2006 - in large font (word)
Disability Action Plan 2006 - in large font (pdf)

DAP Review 2006 (word)
DAP Review 2006 (pdf)

Disability Review 2003-2005

A Review was completed to summarise progress with implementation of the Action Plan and covers the period January 2003 - December 2005.

Disability Review 2003-2005 (word)
Disability Review 2003-2005 (pdf)

24 Month Review 2001-2002

A 24 Month Review was completed to summarise progress with implementation of the Action Plan and covers the period January 2001 - December 2002.

24 Month Review 2001-2002 (word)
24 Month Review 2001-2002 (pdf)

Disability Annual Review 2000

The 2000 Annual Review was completed 12 months after the launch of Optus' Disability Action Plan and covers the period December 1999 to December 2000.

Disability Annual Review 2000 (word)
Disability Annual Review 2000 (pdf)

Disability Progress Report 2000

A Progress Report was undertaken six months after the Plan was launched to summarise progress with the implementation of the Action Plan, and covers the period December 1999 - May 2000.

Disability Progress Report 2000 (word)
Disability Progress Report 2000 (pdf)

Disability Action Plan 1999

The Plan was developed in 1999 in conjunction with a Working Group representing peak disability organisations. Ongoing consultation with the Working Group was used to review and modify the Plan, to ensure it met the changing needs of our customers, our employees and our business.

Disability Action Plan 1999 (word)
Disability Action Plan 1999 (pdf)
Disability Action Plan 1999 - in large font (word)
Disability Action Plan 1999 - in large font (pdf)

For a hard copy, or an alternative format please Contact Us