Contactless Support in selected Victorian Stores

Another lockdown has just been announced, so here’s the list of Optus shops that’ve either gone contactless or closed in Victoria.

Whelp, here we are again, another snap lockdown in the great and safety-conscious state of Victoria.

And we know this latest lockdown must push one red-hot burning question to the front of your mind: Does this mean the footy is cancelled?

Unfortunately, we can’t answer that. But what we can tell you is which of our stores are switching over to a contactless service model and which are closing down for the length of the lockdown; two titbits of information that are nowhere near as exciting as the AFL season but are handy to know none-the-less.

This August, we introduced contactless support in some stores, while closing some other stores down temporarily. So if you’re looking for in-store support and you’re living in Victoria under lockdown, find the location within 10KMs of your home and give them a call. 

So, before we waste any more of your lastminute lockdown prep, let’s dive in and look at the lists.

Contactless ‘call and collect’ stores

If you’ve dusted off your mask (unless it’s a dust mask, then keep it dusty we guess?) and have found the store within 10 KMs of your home, call the store to make an appointment, and you can calmly make your way to that Optus location for a feast of fantastic services including, but not limited to:

• Collecting your order (call and collect)
• Home delivery for some phone orders
• SIM swaps and replacements;
• Mobile faults and repairs;
• Broadband outage solution kits;
• Service transactions requiring sighting of your ID; and
• Support for domestic violence outside of the home.

…So, there’s still a little light at the end of the tunnel if you’d like to buy over the phone and pick up your order from us in person (it’s always nice to see your face, even if it is under a mask.)

If you’re looking for the same great Optus service you know and love and want to make an order over the phone, you can dial your way into the ears (you’re already in their hearts) of your local Optus Store employees to process sales over the phone and help organise a delivery.

The following stores will be operating with a contactless call and collect process, and some stores will be operating with revised trading hours for the lockdown period. We’ll keep you updated if the lockdown is extended.

Our Victorian stores with contactless support:

• Airport West: 03 7022 8560
• Armadale VIC: 03 9509 0399
  
• Bay City Plaza Geelong: 03 7022 8210
• Bourke Street: 03 7022 8515
  
• Bourke Street Mall: 03 7022 8500
• Box Hill: 03 9890 2888
  
• Broadmeadows: 03 7022 8269
• Brunswick: 03 7022 8545
• Camberwell: 03 9813 1133
• Caroline Springs: 03 8390 6588
• Chadstone: 03 7022 8150
  
• Chirnside Park: 03 7022 8300
• Collins Street: 03 7022 8480
• Craigieburn: 03 7022 8180
• Cranbourne: 03 5955 1900
• Dandenong Plaza: 03 8762 2800
• Doncaster: 03 7022 8165
• Eastland: 03 7022 8130
• Elsternwick: 03 7022 8405
  
• Epping: 03 7022 8465
• Footscray: 03 9916 0416
• Forest Hill: 03 7022 8375
• Fountain Gate: 03 7022 8315
• Fountain Gate Level 2: 03 7022 8655
• Frankston: 03 9770 0500
• Glen Waverley: 03 7022 8285
• Greensborough: 03 7022 8435
• Highpoint: 03 7022 8595
• Knox: 03 7022 8360
• Melbourne Central: 03 7022 8530
  
• Melton: 03 7022 8240
• Moonee Ponds: 03 7022 8575
• Mornington: 03 5975 2363
• Northcote: 03 9481 7102
  
• Northland: 03 7022 8420
• Parkmore: 03 8762 3488
• Pakenham: 03 5941 8333
• Plenty Valley: 03 7022 8450
• Point Cook: 03 7022 8610
• Port Melbourne: 03 8644 1700
• Prahran: 03 9529 3977
• Richmond, Victoria Street: 03 9916 9192
• Rosebud: 03 5986 1443
  
• Roxburgh Park: 03 9308 8106
• South Melbourne: 03 9682 4455
• South Yarra: 03 8803 0400
• Southland Level 3: 03 7022 8390
  
• Springvale: 03 9562 3222
  
• St Albans: 03 8393 3373
  
• Sunbury: 03 8746 8360
• Sunshine: 03 9687 0888
• The Pines: 03 9842 4355
• Watergardens: 03 7022 8640
• Waurn Ponds: 03 7022 8225
• Waverley Gardens: 03 7022 8330
• Werribee: 03 7022 8255

Closed stores, open hearts

As much as we’d like to avoid it, we sometimes need to close up shop and ride through the restaurant-free flat patch with the rest of our Victorian brethren; praying to Cristiano Ronaldo that this really is just a speedy affair and we can get back to the face-to-face footy attendance we all know and love.

The following stores will regrettably be closed during the lockdown... but if you hurry, you still might be able to slide your streaming/Blu-ray box set recommendations under the door to us.

• Altona Gate
• Karingal
• Melbourne Airport
• Monash University

Don’t let the lockdown make you a stranger

Trust us, we’re right there with you wishing this thing will be over as soon as possible (we want to see The Demons play this weekend too), and so if you need to get in touch with us for any reason, don’t hesitate to message us, call us, or chat with us on the always handy My Optus app.

Try watching the Friends reunion and tell us which actor you think has aged the most gracefully (spoiler: it’s Tom Selleck).