Welcome to Optus
  • Track your order

    Enter your order number below to track the status of your order

  • Activate your Mobile or
    Mobile Broadband SIM

    What do you want to activate?
    Is your new service postpaid or prepaid?
    Are you able to send and receive SMS on with your old SIM?
    Enter your mobile number or mobile broadband service number:
    Enter new SIM card number:

    This will send a code to your old SIM

    Enter the code you received:
       

    You will need:

    1. Your SIM card number
    2. Your 8 digit order number

      Hint: Your order number has been sent to
      you by email or SMS.

    3. Your new mobile or service number

    You will need:

    1. Your SIM card number

    Hint: If you have a Mobile Broadband device that is unable to receive SMS, please select "No"

    How do I find my SIM card number?

    You will need to complete this via My Account:

    1. Log into My Account
    2. Select "Settings" under your old service.
    3. Go to "Activate Replacement Sim".
    4. Click on "Activate" and follow the prompts.

    If you don't have My Account,
    please register here.

  • Need help setting up your mobile?

    Now that you have your new mobile, we want you to get the most out of it. Follow these links to find your phone's manual:

SMALL BUSINESS (1 -5 SERVICES)
Manage your Account
Check your bills, usage, set up alerts and much more.
International Roaming
Learn about our roaming rates and travel packs.
Need Help?
Our Help and Support Page can assist with a wide range of queries.
MEDIUM BUSINESS (6+ SERVICES)
Bills and Usage
Optus Business Reports is a free online tool, designed to help you easily reconcile bills.
International Roaming
Learn about our roaming rates and travel packs.
Need Help?
The SMB Account service team is on hand 7am-7pm Mon-Fri and 9am-5pm Sat AEST.