To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 8087 3190.
Keep in touch even when you're out of Australia with Optus AutoRoam™ .
Optus' mobile services, like voice calls, SMS and video-calling, keep working in the same familiar way when you're overseas.
We’re making it easy for you to communicate with colleagues, customers and family regardless of where your work sends you.
Almost anywhere in the world where you touch down, you'll find keeping in touch easy with Optus AutoRoam™ and your mobile phone.
With Optus AutoRoam™ you can make and receive calls and SMS in over 170 countries on over 360 overseas carrier networks as easily as if you were at home.
Your mobile number stays the same, so that you know you can be contacted. And your call charges are billed back to your Optus account in Australian dollars, so there's no confusion.
Click to see countries and Optus AutoRoam™ roaming rates.
Want to find out more? Contact your Optus Account Manager today to discuss roaming options for your business.
Stay connected in more places - With over 360 roaming partners in more than 170 countries, Optus helps you keep in touch when you're travelling. Use our Global Roaming tool to see countries and roaming rates.
Familiar products and services - Use your Optus mobile for voice calls and to send and receive SMS while you're away. And many countries also support video-call roaming, so you can see and speak to colleagues and family.
Great value throughout Asia - Access special rates for Optus AutoRoam™ customers on voice and data roaming, plus traveller services, when you're in one of the 11 Asian countries which are part of the Bridge Alliance.
Optus AutoRoam™ is a great tool to keep you connected when you're travelling overseas. Do the things you do when you're in Australia, like sending and receiving SMS or making voice and video calls, thanks to Optus' roaming partnerships with carriers in over 170 countries. (Video calling is available in over 40 countries).
And if you spend a lot of time travelling through Asia, Optus is the only mobile provider in Australia which can provide you with special pricing and services through Bridge Alliance.
Roaming prices are calculated a little bit differently from your normal mobile plan rates. Here is a summary of how they work:
Rates depend on which Zone a country is in.
Optus also offers special Optus AutoRoam™ roaming rates for voice and video calls made and received on selected networks in some of our major destinations. By selecting these networks when you roam you will save 20% off the standard Optus AutoRoam™ zone roaming voice and video call rates in that country.
Use our Global Roaming tool to view rates for your destination.
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.
Optus AutoRoam™ lets you use your voice, SMS and video call services on selected overseas mobile networks with which Optus has roaming partnerships. When you arrive, your phone will automatically view available networks so all you need to do is connect via your handset. You should not have to change your phone settings.
Video Roaming is not available in all countries or on all networks.
Please use our Global Roaming tool to check which services are available at your destination and to find out which is the best carrier to connect to when you arrive at your destination. If your mobile phone hasn't automatically connected you to one of these networks, you'll need to select the network manually by following the instructions in your mobile's user guide.
In order to make roaming calls you will need to enable your mobile account for AutoRoam by contacting Optus Customer Service.
Voice roaming is available in all countries where Optus has international roaming in place. Some countries and networks may operate on a frequency that is not compatible with your Optus handset and you may therefore need to use another handset. A quadband handset can normally be used in almost any country. To view network frequency details for your destination use our Global Roaming tool.
For video-call roaming you will need a handset which supports video-calling and you will need to be connected to a carrier at your destination which supports video-call roaming. To view which services are available at your destination use our Global Roaming tool.
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email email@example.com
To see other contact details for Optus click here.
How do I contact Optus Customer Care when I'm travelling?
Simply dial +61293425678 to access Optus Customer Care.
Note: Optus Customer Care operates between 8am to 7pm Australian EST
How do I activate Roaming on my phone?
Optus AutoRoam is not automatically activated on monthly-billed Mobile Plan accounts. However, you may have been sent an SMS from Optus notifying you that roaming has been enabled on your account. If you have not been notified or are not sure whether roaming is activated on your account, please call Optus Customer Care on 1300 133 334 during business hours before you leave Australia.
Remember that not all mobile phones will work on all overseas networks so for some countries you may need to rent a handset.
How do I take advantage of Preferred Network discounted pricing?
First, check our Roaming Rates for your destination using our Roaming tool. If it lists a Preferred Network, you should connect to this to enjoy the special 20% off standard voice and video rates
Although your phone will probably automatically connect you to a network when you arrive at your destination, this may not always be a Preferred Network. You should check - if you are not connected to the Preferred Network, you can easily change this manually on your phone.
All you do is simply go into the Main Menu of your phone and depending on your handset:
How much does it cost to make or receive calls when I'm roaming?
Roaming prices are calculated a little bit differently from your normal mobile plan rates:
Use our Global Roaming tool to find out call rates in the country you are visiting.
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.