CSG Waiver

By accepting the benefits of this offer, you will need to agree to a waiver of your rights under the Customer Service Guarantee Standard (CSG Waiver) before you can sign up to a standard telephone service provided by Optus. For more information, see optus.com.au/yourCSG.

General

Fair Go Policy applies to all Optus internet, voice and add-on services. Available in selected premises. 

Offer available to credit approved customers.

These plans are subscription plans that do not include paper bills and require you to set up automatic payments (i.e. direct debit) via a credit, debit or charge card as the only payment method for these plans. Automatic payments from a bank account is not an option. See “Payment Information” below for more details.

Fees, charges, and cancellation

Start-up fee: There is no start-up fee for these plans. 

Installation fees: You need to plug in your modem to use the service. Installation fees may apply if you request a technician for set up where a self-install option is available. Optus may send you an Optus self-installation kit. Additional fees may apply for a first time nbn connection to dwellings in new developments or for any additional lines or non-standard installations. 

Minimum term: For month to month plans or services, you must connect for a minimum of one month. Minimum term and charging commence once we confirm your nbn broadband service is operational or once we’ve automatically completed your order (whichever occurs first). See also ‘Use of modem and nbn services’ terms under ‘Important service and equipment information’ below for information. 

Minimum total cost: Minimum total cost for each month to month plan is calculated by adding the full device costs (if any) and one month of the applicable plan fee.

Phone plans and calls: You must preselect Optus as both your local and long-distance carrier.  The Optus Plus Phone Extra add on plan includes:

• Unlimited calls to standard national numbers (which does not include special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers); and
• 500 calls to 13/1300 numbers:
  • Calls to help lines like Beyond Blue and Lifeline will not be charged and don’t count towards the 500 calls. 
  • After 500 calls, customer will be charged $10 for the rest of the month.
• No line rental fee is charged as part of the required CSG Waiver.

International call rates: You have the option to add an International call pack. The month to month Optus Plus Phone International calling pack includes unlimited calls to selected overseas destinations (currently 30) and can be added or removed at any time. Unless you purchase the Optus Plus Phone International calling pack, you will not be able to make international calls on the Optus Plus Phone Extra plan. Information on calling packs can be found at: optus.com.au/optusplusphoneinternational.

Cancellation

• You can cancel your plan at any time by notifying us. You will not receive a refund of charges paid in advance for the remainder of your payment cycle, unless otherwise set out in our agreement and subject to your consumer law rights. Any related device payment plan will be cancelled and you’ll need to pay out any remaining device payments in full and any other charges owing, as a one-off payment.
• For Netflix subscription via SubHub - If you wish to retain access to Netflix after cancelling your plan in SubHub, you can set up alternative payment methods. Contact Netflix to discuss billing options. See “Netflix and Optus SubHub” terms below for more information.

Device Payment Plans

• Where Optus offers an eligible device on a device payment plan the following options may be available:
  • Optus may cover the cost of the device as part of the plan while you remain connected for a specified term (we’ll let you know if this applies); or 
  • You can pay for a device over a term which we will allow you to select (i.e., ‘pay over time’ or POT) by monthly instalments,
    (each a Device Payment Plan or DPP). 
• You will need to remain on an eligible Optus plan for the term of your DPP. If you cancel your eligible plan or move to an ineligible plan before expiry of your DPP, your DPP will also be cancelled, and you’ll need to pay out the remaining device payments in full. Any applicable device credits or discounts will be forfeited. This is subject to your Australian Consumer Law rights. Optus may limit the number of eligible devices per Optus plan. 

Payment information

You will be automatically charged via your selected credit, debit or charge card at the start of each payment cycle for recurring charges. By signing up to these plans, you are agreeing to the Optus automatic payment terms at optus.com.au/about/legal/automatic-payment-terms For further details visit optus.com.au/paymentsetup.

An electronic tax invoice will be provided after payment. We do not provide paper bills or invoices for these plans. You can view your Invoices and update your payment details at any time in My Optus app or by visiting My Account. 

As your payment method is required to be automatic payments in the form of direct debit from a credit, debit or charge card, there are no processing fees. For more info, go to optus.com.au/payments.

Important service and equipment information

Optus Email: Optus email addresses will be disconnected when moving from a plan that includes broadband to a phone only plan.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.

Priority Assistance: We do not offer Priority Assistance. A provider who does is Telstra.

Equipment and battery back-up: Equipment required for the nbn service requires mains power, which may not be suitable if you have a serious illness or condition and require an uninterrupted telephone or data service. We do not support battery back-up functionality for nbn services and in most cases, nbn services will not function during a power failure.

Some equipment like back-to-base and medical alarms and other devices may not be compatible with the nbn or the 4G backup service and are not tested by us or supported on the Optus nbn. You should contact your device supplier to find out if your device will work before connecting to the nbn network.

Accessibility: For information about products and services we offer for customers with different disabilities, please see: https://www.optus.com.au/about/inclusion-diversity/differing-abilities/disability-services. 

Use of modem and nbn services: You need to plug in your modem to use the service. Optus is required by law to confirm your nbn service is operational. We may not be able to confirm this if you do not use the modem that Optus supplies you. If you use a modem not supplied by Optus, that is, your own modem, we won’t be able to confirm your voice service (if applicable) is working so it may not be operational, and you will need to inform Optus of any issues with your nbn service before those issues will be rectified. If we supply you with an Optus modem, you should use the Optus supplied modem to ensure your Optus Service is operating optimally.

If you don’t plug in your modem, we will auto-complete your order 10 days after we have reminded you to plug in your modem.

Billing will commence once we confirm your nbn broadband service is operational or once we’ve automatically completed your order (whichever occurs first).

nbn FTTC and HFC: If you are:

• an Optus nbn FTTC customer and fail to plug in your nbn equipment within 30 working days, 
• an Optus nbn HFC customer and fail to plug in your nbn equipment within 60 working days,

from your nbn equipment delivery date, your order may be cancelled automatically.

Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection. 

The Typical Busy Period Upload Speed advertised for the 25/10Mbps speed option is our best estimate, based on the available wholesale access network speed data. This is not based on the speeds observed for a representative sample (which are not yet available for this speed option). Once more data is available, the Typical Busy Period Upload Speed for the 25/10Mbps speed option will be updated accordingly.

Optus supplied equipment

Optus supplied Modem:

• The Optus supplied modem that you will receive will depend on the Home Internet plan you select. Each Optus supplied modem model will have different functionality and features.
• Your Optus supplied modem must only be used at your home broadband service address.
• You must ensure your Optus supplied modem remains connected to your fixed line (for example, via the nbn® network terminating device) and you must not knowingly or recklessly interfere with your Optus supplied modem or home wiring in a way that may disable your fixed line home internet or phone service.
• If Optus provides an Optus Ultra WiFi Modem with your plan on a Device Payment Plan, Optus will cover the cost of the modem on a DPP if you remain connected for 36 months. 
• The SIM supplied with the modem provides 4G Mobile Backup and must not be removed. The SIM will not work in any other device.

4G Mobile Backup:

• Optus 4G mobile backup is a complimentary service that provides an interim broadband service using the Optus 4G plus network in Optus 4G Coverage Areas only (4G backup service). It is only available using an Optus Ultra WiFi Modem with an Optus SIM on our network.
• The 4G backup service is available for use from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. The Optus 4G backup will also provide an interim broadband service during service faults.
• The 4G backup service from the Optus Ultra WiFi Modem requires Optus 4G coverage.  4G backup speeds may vary and are limited to 25/2 Mbps.
• Service Limitations: Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. This includes but is not limited to (as applicable) the voice service, static IP, and any speed upgrade on your home / small business broadband service. While using the 4G backup pathway on your Optus Ultra WiFi Modem. The 4G backup service is limited to 30 consecutive days unless you contact Optus with a problem. If you don’t contact us, Optus may suspend the 4G backup service until the fixed connection is online.  
• Data usage and speed: There are no data limits for the interim 4G backup service. The speed of the 4G backup pathway has been limited to a maximum line speed of 25 Mbps for downloads and 2 Mbps for uploads. Speeds are variable on the Optus 4G mobile network and will depend on a number of factors including congestion, location of the modem, local conditions, hardware, software, and general internet traffic. 

Optus Ultra WiFi Booster:

• If Optus provides an Optus Ultra WiFi Booster with your plan, Optus will cover the cost of that first Booster on a DPP if you remain connected for 36 months.
• You may also have the option to purchase Optus Ultra WiFi Boosters separately to use with an existing eligible Optus Fixed internet plan or additional to any you already have (within a specified limit), in which case you can pay for the device outright (we’ll charge you on your next bill) or you can pay in monthly installations on a POT Device Payment Plan over a term of 12, 24 or 36 months (as selected by you). There is no monthly credit or subsidy applicable to Boosters purchased this way.
• The Optus Ultra WiFi Booster Gen 2 is only compatible with the Optus Ultra WiFi Gen 2.
• The Optus Ultra WiFi Booster will support up to 200 connected devices. 

Self-Supplied Modems

If you take up the option to bring your own modem (self-supplied modem) that is available with the Optus Plus Everyday plans, you acknowledge and agree that: 

• A phone service is not supported with this option, which means you won’t have access to a landline home phone service that you can use to make or receive calls or contact emergency services like 000.
• It’s your responsibility to ensure you self-supplied modem is nbn compatible and can be used with the Optus nbn Internet Service.
• Some features such as Living Networks products like Optus WiFi Secure and Optus Pause and equipment like the Optus supplied Boosters may not work with your self-supplied modem
• The 4G back up service that is provided with the Optus Ultra WiFi modem won’t be available
• If you add a Home Superfast or Ultrafast speed pack – these speed packs require equipment capable of achieving plan or speed pack speeds and we won’t know if your self-supplied modem is compatible or not. 
• Optus will only be able to provide you with general support for your service. We won’t be able to identify or fix faults related to your self-supplied modem, you’ll need to contact the manufacturer directly.
• nbn co reserves the right to refuse to fix a fault where it considers a modem to be the cause or to suspend a service where it considers a modem to be unsupportable or a risk to the network.

Netflix and Optus SubHub

Optus SubHub is a platform for you to manage a selection of your paid subscriptions with ease by uniting them together in one place.

The Optus Plus Family Entertainer nbn and Optus Plus Family Entertainer Fast nbn plans include a Netflix Standard plan (available via Optus SubHub platform).

Access to the Netflix service is provided to you by Netflix Australia Pty Ltd. The internet and other services and features included in the Optus Plus Family Entertainer plan are provided by Optus. 

• To activate or link Netflix to SubHub, you will first need to set up a SubHub account via the SubHub platform using your MyAccount login credentials.
• To enjoy Netflix as part of your Internet Family Entertainer plan, Netflix must be activated via the SubHub platform or a tokenized link.     
• If you already have an existing Netflix account, this will need to be linked to your Internet Family Entertainer plan when you activate Netflix as part of your plan. You will be asked to enter your Netflix login credentials to link your account. Netflix will continue to charge you separately for any existing Netflix account until it is linked to your Internet Family Entertainer plan. For any queries regarding the billing of your existing Netflix account by Netflix, please contact Netflix directly.     
• If your existing Netflix account is billed through Apple, you will need to cancel your Apple billing arrangement to avoid being double billed for Netflix when you activate your Internet Family Entertainer plan.
• Optus is not able to activate your SubHub account or Netflix on your behalf our personal subscriptions in SubHub can only be privately managed by you. Accordingly, it is your responsibility to ensure you activate link your Netflix toobtain the benefit of your Internet Family Entertainer plan.
• The pricing benefit of your Internet Family Entertainer plan’s Netflix inclusion applies when you’ve received your modem and booster and your nbn service is operational (when you plug in the Optus supplied modem to connect it to the nbn network). 
• If you activate your Netflix inclusion before you’ve received your modem and booster and your nbn service is operational, you will be separately charged for Netflix by Optus until your nbn internet service becomes operational.
• Netflix content is not viewed via the SubHub platform. Customers will need to log in and use Netflix on their device.
• Currently, customers who buy more than one internet plan which include Netflix (whether it is with a nbn or 5G internet service) will only receive the benefit of one (1) Netflix Standard plan. If Optus is made aware that you’ve purchased more than one internet plan with Optus which includes Netflix, we will contact you to discuss your options and/or to help ensure you’re on the right plans.
• If you cancel your Optus Plus Family Entertainer plan and you:
  • still have a SubHub account connected to an Optus Service (e.g. an Optus mobile service or you transfer to another Optus internet plan), then your Netflix account will not be automatically cancelled. Rather, Optus will commence billing you for your Netflix account separately at the current retail price unless you cancel Netflix in SubHub; or
  • have no other Optus Service connected to SubHub, then:
    • for customers that were previously Netflix members, Netflix will automatically resume charging the payment method that they have on file for you once your Internet Family Entertainer offer ends. If you wish to review the details of your Netflix account, please visit the ‘Account’ page on the Netflix website.
    • for customers that were not previously Netflix members, your Netflix account will be placed on hold unless you transfer your billing arrangements to Netflix or another third party provider. 

Other Inclusions, optional add ons and services

WiFi Secure: Optus WiFi Secure™ is available to eligible new and existing Optus customers on selected nbn plans. The service is available on a month-to-month subscription basis, as an add-on or as an automatic inclusion with an eligible nbn Home Internet plan. You may remove or add it at any time. Optus WiFi Secure™ will only work if you have a compatible Optus supplied modem. You must always use the compatible modem we provide to you to ensure that the service continues to work. If your Optus nbn service is cancelled or your WiFi Secure service is removed and your right to access the subscription will end. For full terms and conditions, including cancellation terms, see ‘Appendix GG1 – WiFi Secure’ at optus.com.au/about/legal/standard-forms-agreement/appendices.

Optus Pause: Available to Optus consumer and SMB (exc TechFund and Fleet) customers with an eligible mobile, home internet and/or nbn service (up to max. of 30 Optus services). Enabling Optus Pause will disable access to data (via mobile and/or WiFi) to the selected Optus services and devices for the chosen period. Optus Pause may be withdrawn without notice. See: https://www.optus.com.au/customer-extras/optus-pause more info and further T&Cs.

Changes to an Optus service may not be instantaneous and could take 24-48 hours after the change is requested.

There may be other special promotions, optional extras or subscriptions that you may access from time to time that are not set out here. Additional terms and conditions (including charges, changes and cancellation rights) may apply to such special promotions, optional extras and subscriptions.

Trademark notices

Netflix is a trademark of Netflix, Inc. Netflix streaming subscription required. More information at netflix.com.

nbn®, nbn co and other nbn®  logos and brands are trademarks of nbn Colimited and used under licence.

$15/month discount for 6 months: Available to new and existing customers with a Mobile, Home internet or Data plan service (Primary Service) connected or an order pending connection (either an earlier order or in the same transaction) who sign up any eligible new mobile, Home internet or Data plan service (Second Service). The $15 discount for 6 months applies only to the standard monthly access fees on each Second Service and reverts to standard in-market price after 6 months. The discount does not apply to any add-ons or linked device payments and is forfeited if you cancel, recontract or change your Second Service to an ineligible plan. Not available with other offers unless specified. Excludes Prepaid and Watch plans. Offer available until withdrawn. 

Standard Introductory Offer:

$10 off eligible Optus Internet Plans over 6 months: If you sign up, recontract, or change plans to an eligible Optus Home Fast Internet plan, you will receive $10 off your plan access fee per month, for the first 6 months, and then pay the standard in-market plan fee thereafter. This is available to consumer and business customers with a valid ABN/ACN only. The offer is not available with any other offer, unless specified. The discount is forfeited if you recontract, change, or cancel your nbn plan. 

$20 off eligible Optus Internet Plans over 6 months: If you sign up, recontract, or change plans to a Home Superfast or Home Ultrafast Optus Internet plan, you will receive $20 off your plan access fee per month, for the first 6 months, and then pay the standard in-market plan fee thereafter. This is available to consumer and business customers with a valid ABN/ACN only. The offer is not available with any other offer, unless specified. The discount is forfeited if you recontract, change, or cancel your nbn plan.

EOFY deal:

Get $150 off the Everyday Fast nbn plan over 6 months: Available to eligible customers who sign up to a new Internet Everyday Fast plan. Also available to Business customers with a valid ABN/ACN. Not available with any other offers unless specified. Discount is forfeited if you recontract, change, or cancel your Optus nbn Internet plan. Saving includes Standard Intro Offer. Not available in conjunction with Bundle discount, or any other offer unless specified. Pricing reverts to the standard in-market plan fee after any promotions end. Offer ends 30 June 2025.

Get $210 off the Everyday Superfast nbn internet plans over 6 months: Available to eligible customers who sign up to a new Internet Everyday Superfast plan. Also available to Business customers with a valid ABN/ACN. Not available with any other offers unless specified. Discount is forfeited if you recontract, change, or cancel your Optus nbn Internet plan. Saving includes Standard Intro Offer. Not available in conjunction with Bundle discount, or any other offer unless specified. Pricing reverts to the standard in-market plan fee after any promotions end. Offer ends 30 June 2025.

Get $210 off the Everyday Ultrafast nbn internet plans over 6 months: Available to eligible customers who sign up to a new Internet Everyday Ultrafast plan. Also available to Business customers with a valid ABN/ACN. Not available with any other offers unless specified. Discount is forfeited if you recontract, change, or cancel your Optus nbn Internet plan. Saving includes Standard Intro Offer. Not available in conjunction with Bundle discount, or any other offer unless specified. Pricing reverts to the standard in-market plan fee after any promotions end. Offer ends 30 June 2025.

Get $150 off the Family Entertainer Fast nbn plan over 6 months: Available to eligible customers who sign up to a new Family Entertainer Fast plan. Also available to Business customers with a valid ABN/ACN. Not available with any other offers unless specified. Discount is forfeited if you recontract, change, or cancel your Optus nbn Internet plan. Saving includes Standard Intro Offer. Not available in conjunction with Bundle discount, or any other offer unless specified. Pricing reverts to the standard in-market plan fee after any promotions end. Offer ends 30 June 2025.

Get $210 off Family Entertainer Superfast nbn internet plans over 6 months: Available to eligible customers who sign up to a new Family Entertainer Superfast plan. Also available to Business customers with a valid ABN/ACN. Not available with any other offers unless specified. Discount is forfeited if you recontract, change, or cancel your Optus nbn Internet plan. Saving includes Standard Intro Offer. Not available in conjunction with Bundle discount, or any other offer unless specified. Pricing reverts to the standard in-market plan fee after any promotions end. Offer ends 30 June 2025. 

Get $210 off Family Entertainer Ultrafast nbn internet plans over 6 months: Available to eligible customers who sign up to a new Family Entertainer Ultrafast plan. Also available to Business customers with a valid ABN/ACN. Not available with any other offers unless specified. Discount is forfeited if you recontract, change, or cancel your Optus nbn Internet plan. Saving includes Standard Intro Offer. Not available in conjunction with Bundle discount, or any other offer unless specified. Pricing reverts to the standard in-market plan fee after any promotions end. Offer ends 30 June 2025.

Terms and conditions of these plans are set out at optus.com.au/standardagreements and go to Personal/Internet/Internet and Phone Standard Pricing Table.