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Voice

This section contains the relevant standard agreements for all corporate and government voice services. You may wish to read the Summary of the relevant Standard Agreement first, and then refer to the complete Standard Agreement version if further detail is required.

Outbound Voice Services

For corporate and government customers who use Optus' outbound voice calls services, which are: Corporate Long Distance, BusinessNet Premier and BusinessNet Elite.
General Terms (for customers who contracted prior to 1 December 2013)
General Terms (for customers who contracted from 1 December 2013)
Optus Outbound Voice Services Summary
Optus Outbound Voice Services Service Description 
Evolve Service and Outbound Voice Services Pricing Table

Please also refer to the relevant Appendices for your Outbound Voice service.

Inbound Voice Services

For corporate and government customers who use Optus' inbound voice calls services, which are Total Access Services, SecureCall, IntelleManager and Optus Direct Dialler.
General Terms (for customers who contracted prior to 1 December 2013)
General Terms (for customers who contracted from 1 December 2013)
Optus Inbound Voice Services Summary
Optus Inbound Voice Services Service Description
Optus Inbound Voice Services Pricing Table
Please also refer to the relevant Appendices for your Inbound Voice service.

Voice Applications

For corporate and government customers who use Optus' Voice Applications services, which are Teleconferencing facility (audio and web conferencing), Business Messaging (enhanced fax service); Voice Box (a complete business telephony solution); Calling Card and On-Demand Contact Centre.
General Terms (for customers who contracted prior to 1 December 2013)
General Terms (for customers who contracted from 1 December 2013)
Voice Applications Business Messaging Summary
Voice Applications Business Messaging Service Description
Voice Applications Teleconferencing Summary
Voice Applications Teleconferencing Service Description
Business Voicebox Samsung Summary
Business Voicebox Samsung Service Description
Optus On-demand Contact Centre Summary
Optus On-demand Contact Centre Service Description
Please also refer to the relevant Appendices for your Value Added Service.

Optus Business Local Access Resale Services

For Optus Business customers connected to the Telstra network but billed by Optus.
General Terms (for customers who contracted prior to 1 December 2013)
General Terms (for customers who contracted from 1 December 2013)
OB Local Access Resale Summary
OB Local Access Resale Service Description
Please also refer to the relevant Appendices for your OB Local Access Resale service.