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Optus - Keeping You Safe

Optus is currently contacting customers where the address information that we hold is not suitable quality for the purposes of emergency services.

It's important that Optus has the correct address information for your service because we provide this information to the emergency services database (IPND). The emergency services (police, fire and ambulance) use this data in a number of situations including when they respond to 000 calls in the time of an emergency.

Incorrect information could mean that you may not get help when you need it most.

If you are a Consumer mobile customer and receive an SMS advising that Optus is about to contact you, it means you should receive a call within the next few days from Optus to update your address information. Please ensure that you confirm that it is Optus calling by requesting the Optus representative to confirm your last recharge amount or last payment amount. If the Optus representative can't provide this information then do not provide your address information.

Small Business customers will not receive an SMS however to confirm it is Optus calling please request the Optus representative to confirm your last payment amount. If the Optus representative can't provide this information then do not provide your address information.

If you are a fixed line customer, Optus may write to you asking you to update your address information and return it by reply-paid mail.

Optus is required by law to provide your data to the IPND. Use and disclosure of information held by the IPND is regulated by the Australian Communications and Media Authority. If you require any additional information on this please go to refer to the ACMA website on IPND. Please refer to the Optus Privacy Policy if you want to know how Optus treats your personal information.

If you require any further information please contact Optus on 1300 300 937.