Optus Sustainability Report
Optus Sustainability Report
Optus Sustainability Report
Learn more about
Our 2024 Sustainability Report showcases the achievement, innovation and leadership of Optus in driving lasting positive change for our people, customers and community. This year, we made meaningful progress against our sustainability strategy and elevated our commitment to power the potential in all.
Facing sustainability challenges requires ambition translated into action. We continue to build upon our sustainability ambitions and take action to deliver on our commitments across the six pillars of our sustainability strategy:
- Climate action
- Circular economy
- Digital enablement
- Sustainable innovation
- Future of work
- Equity and inclusion
It is these initiatives that show how our social and environmental sustainability has progressively become more integral to the future of our business, driving transformation and supporting our customers in their transformation.
Check out a snapshot of our highlights in the video.
- Chapters
- descriptions off, selected
- captions settings, opens captions settings dialog
- captions off, selected
This is a modal window.
Beginning of dialog window. Escape will cancel and close the window.
End of dialog window.
This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.
Our strategy and approach
We’re passionate about powering optimism with options for all. We believe that nothing drives greater optimism than a company that operates sustainably to create lasting positive change and impact for its stakeholders and meets the present and future needs of society. We are powering optimism with positive actions to protect the environment, support vulnerable groups in our community and create an equitable and enhancing digital future.
Aligned with the United Nations Global Compact’s 10 principles and the UN’s 2030 Sustainable Development Goals, we’re working towards becoming a truly sustainable business.
We are taking a proactive approach to ensure our contribution to, and impact on, our community and our environment is a positive one. Our focus is on the most significant areas where our unique skills, resources and expertise can create a positive impact on current and future generations.

Optus Sustainability Framework
Powering optimism with options for all
- Sustainable innovation
- Future of work
- Equity and inclusion
- Climate action
- Circular economy
- Digital enablement
Highlights from our year


- Highlights from our year infographic. See long description associated with this image.
FY24 Performance Highlights at a Glance
Climate Action
- Updated our Singtel Group commitment to achieve net zero greenhouse gas emissions across our Singapore and Australian operations by 2045 (brought forward from 2050).
- Achieved energy efficiency improvements estimated at 16.1 Gigawatt hours per annum.
- Increased the use of renewable electricity across our operations from 25.37% to 27.50% of our total consumption when mandatory large-scale generation certificates (LGCs) are included (6.7% to 8.5% when mandatory LGCs are excluded).
Circular Economy- Celebrated 10 years of our Digital Thumbprint program.
- Our Digital Thumbprint program has educated over 60,500 students on digital safety.
- Won the Contribution to Society award for the Optus Digital Thumbprint program at the 2023 ACOMM Awards.
- Our Donate Your Data program supported 45,225 vulnerable and disadvantaged Australians including over 5,700 First Nations participants since 2019.
Digital Enablement- Over 51 million GBs donated by 5,674,495 customers through Donate Your Data program since launch in 2019
- Supported 38,870 Australian young people and families through Donate Your Data since the program commenced
- Digital Thumbprint Program has reached a total of 552,071 students nationally since 2013, exceeding our target of 500,000 students by FY25
- Finalist in 2022 ACOMMS Awards: ‘Cyber Security & Online Safety Innovation’
Sustainable Innovation- Partnered with 2022 Optus Future Maker, Charopy to install six solar powered smart recycling bins at our campus in Sydney to minimise waste contamination.
- Supported Charopy in piloting their smart recycling bins in Thailand, working with local social enterprise GEPP as part of the Singtel Group regional Future Makers program.
Future of Work- Our people continue to upskill with 525 new Optus U accreditations.
- Welcomed 61 new graduates.Over 1,000 people participated in a skilled volunteering activity.
- Awarded 5th place in GoodCompany’s Best Workplaces to Give Back award in October 2023.
- 20,752 hours of volunteer work contributed.
Equity and Inclusion- 150 students participated in our annual Pathways 2 Employment program.
- Launched our first Reconciliation Action Plan demonstrating our dedication to reconciliation.
- Our Specialist Care team supported over 2,600 vulnerable customers with financial relief and access to connectivity.
- Finalist in the Women Technology 2023 Employer of Change Award demonstrating our commitment to promoting women in technology, fostering an inclusive work environment and driving innovation.

Sustainability Governance
Our commitment to a strong corporate governance is crucial for our corporate performance and accountability. We are guided by our core Values; Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence. These values guide our behaviours, and how we as a company operate in broader society.
In a world with new and continually changing cyber security threats, protecting privacy and the security of personal and business data is essential. We have measures in place to ensure the data security of our customers and people. Our Privacy Policy explains how we collect personal information, secure and protect data, and use and disclose our customers’ personal information.
We take our compliance standards seriously. Every year, Optus people complete mandatory compliance modules such as Fraud Awareness and Fraud Risk Indicators, Information Security, Equal Opportunity Employment, and a Conflict of Interest Declaration.

Materiality Assessment
We complete a comprehensive materiality assessment every three years to review the relevance of our material topics, identify any shifts in priorities among our stakeholders and to understand the relevant economic, social and environmental impacts of Optus, Singtel and the Singtel Group. Our list of material items are approved by the Singtel Board.
We last completed a materiality review assessment in 2020. Read our Materiality Assessment Report.

Tax Transparency
Tax Governance and Tax Risk Management
Optus is committed to paying tax in compliance with applicable tax laws. As part of the Singtel Group, we endorse and follow strict accountability and transparency in our taxation matters and have in place a Tax Risk Management Framework which is aligned to our Group’s risk management philosophy and approach. This framework formalises our risk appetite and governance structure for managing tax risk. It sets a coordinated approach in the identification, management and mitigation of potential tax risks while promoting responsible tax management. For our approach to Tax Risk Management please refer here: approach here
Tax Transparency
As a leading Australian technology and telecommunications company, we recognise that our contributions help communities by financing the government activities that support a range of important social initiatives. We acknowledge the need for sensible and useful disclosure of tax information and that tax transparency improves the community’s confidence in the corporate sector. As a signatory to the Board of Taxation’s voluntary tax transparency code, we continue to publish Tax Transparency Reports and have done so since FY2018.
Our latest Tax Transparency report contains further information including Optus’ Australian contribution to corporate income tax, and reconciliations of accounting profit to income tax expense and tax payable.
Dealings with Tax Authorities and Disputes
We continue to maintain a collaborative, constructive relationship with the Australian Taxation Office (ATO) and engage with the ATO under its Action Differentiation Framework and Justified Trust Approach, an ATO initiative based on a global movement to build and maintain community confidence that taxpayers are paying the right amount of tax.
In addition to meeting our corporate tax compliance obligations, Optus pays, collects and remits various taxes (such as payroll tax, withholding tax, stamp duty, fringe benefits tax and GST) to, and on behalf of, the Federal and State governments. We also pay Government annual fees and costs, including annual license fees, universal service obligations and spectrum license fees.
Commercial transactions and application of tax laws can be complex sometimes requiring adjudication to ensure fairness and certainty.
On the 8th of March 2024, the Full Federal Court of Australia dismissed the appeal of our Australian head company (Singapore Telecom Australia Investments Pty Limited or ‘STAI’), in respect of STAI’s action against the Commissioner of Taxation. See SGX announcement here. The court case relates to the amended assessments from the Australian Taxation Office (ATO) received in 2016 and 2017 for STAI’s acquisition financing of Optus in 2001. The amended assessments from the ATO amounted to A$393 million, comprising primary tax of A$268 million, shortfall interest of A$58 million and penalties of A$67 million. Under an agreement with the ATO, STAI has already paid A$134 million, being 50% of the primary tax. It is likely there are entitlements to consequential adjustments (for example, STAI’s holding company, Singtel Australia Investment Limited, would likely be entitled to a corresponding interest withholding tax refund of approximately A$89 million). General interest charge has also accrued on the unpaid amounts to 31 March 2024. The net tax expense exposure and related interest and penalties have been fully provided for in the financial statements. On the 4th of April 2024, STAI filed an application for a grant of special leave to appeal to the High Court.
International related party dealings
The Singtel Group has operations across a large number of jurisdictions, including Singapore, Australia, India, Thailand and the Philippines. For the year ended 31 March 2024, all international transactions entered into by Optus with entities that are part of the Singtel Group were at normal commercial terms and conditions and at market rates. Optus’ key international related party dealings for this period were in relation to finance, global data and network connectivity services for wholesale and retail internet, and voice and data telecommunications connections and services.

Sustainability-Linked Bond Framework
The Singtel Group which includes Optus launched a dedicated sustainable financing program Olives in April 2021 and Singtel yielded its first 'Olive', a sustainability-linked revolving credit facility of S$750 million, also the largest Singapore-dollar denominated sustainability-linked loan in Singapore at the point of time. To align with Optus sustainability strategy, we are committed to linking our financing approach to our progress against achieving our mid to long term sustainability goals, including our 2025 targets. This Sustainability-Linked Bond Framework has been established to issue sustainability-linked bonds that will allow bond investors to be part of both Optus’ and the Singtel Group’s sustainability journey and at the same time, provide transparent disclosure to our stakeholders on how we intend to achieve our mid- to long-term sustainability targets. More information can be found here.

Sustainability memberships, initiatives and standards
Optus is a signatory to, or participant in, the following voluntary sustainability initiatives, memberships and standards:
- Australian Packaging Covenant Organisation (APCO)
- Australian Business Community Network (ABCN)
- Board of Taxation’s voluntary Tax Transaprency Code (TCC)
- CDP (formerly Carbon Disclosure Project)
- GSMA (formerly Global System for Mobile Communications)
- MobileMuster
- Modern Slavery Community of Practice
- Office of the eSafety Commissioner
- Science-Based Targets initiative (SBTi)
- Shared Value Project
- Soldier On – Gold Pledge Partner
- Supply Nation
- Sustainability Accounting Standards Board (SASB)
- Taskforce on Climate-related Financial Disclosures (TCFD)
- Telco Together Foundation
- Thriving Communities Partnership
- United Nations Global Compact (UNGC)
- United Nations Business Ambition for 1.5 degrees
- United Nations Sustainable Development Goals (SDGs)