Hello South West WA

A lot’s changed at Optus over the last 7 years

We are excited about our network growth and commitment in South West, WA. Combined with our value packed plans and our phone range we believe we have you covered.

Explore our commitment

View our products

Location - Busselton Jetty, WA

Busselton Jetty, WA

Hello South West WA

A lot’s changed at Optus over the last 7 years

We are excited about our network growth and commitment in South West, WA. Combined with our value packed plans and our phone range we believe we have you covered.

Explore our commitment

View our products

Busselton Jetty, WA

Hello South West WA

A lot’s changed at Optus over the last 7 years

We are excited about our network growth and commitment in South West, WA. Combined with our value packed plans and our phone range we believe we have you covered.

Explore our commitment

View our products

Your location: South West WA

Our coverage commitment to South West, WA

Optus is committed to providing mobile reception and choice to the South West region. We believe investment in telecommunication services can improve competition, strength and breadth of mobile reception and speed in South West WA region.

Our network underpins everything we do. With the aim of ensuring our customers can have reliable mobile coverage and fast internet, wherever they live.

There are 75 live sites

There has been 29 sites built in the last seven years

There has been $20.3 million invested

*Information accurate as of Feb 2023

Andrew and Optus

I left my previous provider because of my poor experiences. Optus had the customer service and network coverage I needed so I moved our services over. So far, my experiences have been positive! They are always willing to help and this is so refreshing.

Andrew
Sponsorship and Consulting Services in Bunbury

Andrew is using:

iPhone 14 Pro

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A safe and easy switch to Optus

At Optus we understand your concerns when you are considering changing your telco provider. We want to assure that you have nothing to worry about.

Keep your phone number when you switch

Feel safe and secure with the knowledge that you can keep your current number when switching to Optus, or simply choose a new one.

BYO phone or purchase a new phone

Bring your own phone or choose from the latest phones and pay it off over 12, 24 or 36 months interest free when you add an eligible SIM plan.

Options to make your plan even better

You decide the add-ons, services and entertainment extras that you need.

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ARE YOU READY TO MAKE THE SWITCH ?

Let's get you started

Choose a product from below that’s right for you.

SIM only plans

Enjoy the flexibility of no lock-in contracts with our new month-to-month SIM plans for your phone.

Learn more

Phones on a plan

Get a new phone and pair it with one of our SIM plans and you can pay it off over 12, 24, or 36 months while you remain on your plan.

Learn more

Optus Family Plan

Get 4 SIMs for $165/mth and share 320GB of monthly data. Enjoy a range of features designed especially with families in mind.

Learn more

View all our products

_{WE ARE EVERYWHERE YOU NEED US TO BE}

Yes Optus Store locations,
South West WA

_{GET TO KNOW}

Gary Lloyd
Store Manager, Bunbury

"The dynamic work environment where no two days are the same are reasons why I enjoy working at Optus. I particularly love collaborating with my peers and the many opportunities to develop personally and professionally. One of the best parts of my role is creating a positive team environment, coaching my team so they can flourish, and seeing sales they achieve as a result. I am particularly proud of the lasting customer relationships we have built within the community as it motivates us to continually deliver great customer service.

One of the highlights of working for Optus is the flexibility it gives me to be present in the moments that matter including being at my daughter’s birthday, supporting my partner when they need it or even a friend. Outside of Optus, I am a professional health coach and love to improve on my golf skills. My goal this year is to become the best I can be."

_{YES OPTUS}

Bunbury

Address
Bunbury Forum
K10/63 Sandridge Road
East Bunbury WA 6230

Phone
(08) 9745 0050

_{YES OPTUS}

Eaton Fair

Address
Eaton Fair
Shopping Centre T36
Council Dr Eaten WA 6263

Phone
(08) 9745 0800

_{YES OPTUS}

Busselton Central

Address
18A Prince St
Busselton WA 6280

Phone
(08) 6247 8025

Frequently asked questions

Optus Family Mobile Plan FAQs

How do the Optus Family Mobile Plans work?

The Optus Family Mobile Plan is made up of 4 SIMs.

1 Primary SIM
3 Family SIMs

If you have more than 4 in your family, you can add up to four extra Optus Kids Mobile Plan for $29/mth.

The Optus Family Mobile SIMs and any Optus Kids Mobile Plan(s) must all be on the same billing account as the Optus Family Plan Primary SIM.

How does the Optus Kids Mobile Plan work?

If you have more than 4 in your family, you can add up to four extra Optus Kids Mobile Plan for $29/mth. The Optus Kids Mobile Plan shares data with your Optus Family Mobile Plan.

Optus Kids Mobile Plan can only be added to an eligible plan, like the Optus Family Mobile Plan.

Can I add a phone to the Optus Family Mobile Plan or the Optus Kids Mobile Plan?

Absolutely! You can add a phone to your new SIM plan – you can pay for it outright, pay it off interest free over 12, 24 or 36 months, or bring your own.

Can I use the Optus Family Mobile Plan for my business?

For businesses, you can explore the Optus Business Connect Plan with up to 8 SIMs. If you are currently on the Optus Family Mobile Plan and using it for your business, you can recontract to the Optus Business Connect Plan as long as you have a valid ABN/ACN/ARBN. You will lose any McAfee subscription attached to the Optus Family Plan. There is a limit of ONE Business Connect Plan OR Family Plan per billing account.

What do I need to do to switch my mobile phone number to Optus?

Bringing your number to Optus is easy. For your security we'll send you a once-off verification code by SMS, to the mobile number you want to bring over. You'll need to be able to access the SMS from that phone number so make sure you have it handy.

Do these plans share data?

The Optus Family Mobile Plan data inclusions of 320GBs per month are shared between the 4 SIMs and any Optus Kids Mobile Plan you may have added.

The data will also be shared with other eligible Postpaid Mobile and Mobile Broadband plans on the same billing account.

How do I track my family's data usage?

The primary account holder can view the data usage for all the Optus Family Mobile SIMs or Optus Kids Mobile Plans. You can check usage by:

Visiting My Account
Downloading the My Optus App

We'll also send you usage alerts once you've reached approximately 50%, 85% and 100% of your individual or pooled data inclusions.

We'll also send you usage alerts when you've reached 85% and 100% of any extra data that you use above your standard plan inclusion each month.

What happens if I go over my plan's included data?

Great news - with our Endless Data feature, once you reach your shared data allowance, all services on your account will continue to use data at maximum speeds of up to 1.5Mbps. You can return to full data speed by adding a Data Add-on or Unlimited Data Day in My Optus App.

We'll also send you usage alerts at 50%, 85% and 100% of your data limit - and, you can always see how your usage is travelling in My Optus App.

What is McAfee® Safe Family?

The McAfee® Safe Family app is a service that gives you parental controls to help manage your kids' devices such as smart phones and iPads. From a single app, you'll be able to:

Know where your kids are with location alerts and live tracking
Monitor device activity and block certain websites or apps
Collaborate with your kids to set screen time limits and cut off hours

Who is eligible for McAfee® Safe Family?

The Optus Family Mobile Plan and Optus Kids Mobile Plan are eligible for an included subscription McAfee® Safe Family app.

What happens if I cancel my Optus Family Mobile Plan or Optus Kids Mobile Plan?

The Optus Family Mobile Plan and the Optus Kids Mobile Plan are M2M and no plan cancellation fees apply. You will need to pay any charges incurred up until the date of cancellation. If you have Optus Family Mobile SIMs or an Optus Kids Mobile Plan but no longer have an eligible primary plan on the same billing account, this service will need to be changed to a different plan or be cancelled, otherwise Optus may suspend and then cancel on notice.

What happens if I cancel a SIM with a device payment plan?

You can cancel anytime and pay your plan access fees and charges incurred up to the end of the billing period in which you cancel. if you have a device you will also need to pay out the full remaining cost. If you cancel early, any remaining device credits or discounts will be forfeited. This will also apply to device payment plans attached to any Optus Family Mobile SIMs and Optus Kids Mobile Plans.

What is Optus Upgrade and Protect?

Does the customer need to sign for delivery?

What is the delivery timeframe?

Optus delivery timings will be dependent on several factors, such as stock availability and delivery location. Customers will receive an email or text from Optus to confirm delivery timings for their order.

Metropolitan deliveries: If you make an online order before 12pm (AEST) Monday – Friday, your delivery will arrive in 1-5 days.
Regional deliveries: Delivery timings should be around 3-5 business days in most regional areas.

How do I keep track of my usage?

We'll send you usage alerts once you've reached approximately 50%, 85% and 100% of your shared included domestic data (in Australia only).

We'll also send you usage alerts when you've reached 85% and 100% of any extra data that you use above your standard domestic data inclusion each month.

You can update your preferred method of receiving usage alerts and service notifications any time by visiting My Account.

And, you can check usage by:

Visiting My Account
Downloading the My Optus App

To learn more about usage alerts and how to control your spend, click here.

What is Data Sharing?

Can I access 5G network on an Optus Choice mobile SIM plan?

On eligible plans, you can access Optus 5G network at no additional cost, but a compatible device is required. The Optus 5G mobile network is currently rolling out in selected areas of Australia (not NT). When not in 5G coverage area, the device will switch to Optus 4G or 3G network where it is available. Check out the Optus 5G mobile coverage map for the latest updates on our 5G network rollout.

While we are rolling out 5G, our 4G Plus network now reaches 98.5% of the Australian population, making 4G available in all capital cities and hundreds of regional and holiday towns. Learn more.

Still have questions?

Call 133 937

Visit an Optus store

Hello South West WA

Hello South West WA

Hello South West WA