15/12/17

 

 

 

Optus Special Assistance Service (OSAS)

 

 

Consumer

 

 

 

 

 

 

The Optus Special Assistance Service (OSAS) is closing
From 15 December, 2017, Optus will no longer be able to provide priority fault restoration times or interim mobile services should you experience a service fault. This has been updated in Appendix Z of our Standard Agreement. If you or a member of your household has a life-threatening condition and requires access to a working telephone at all times contact our Customer Care team at optus.com.au/contactus for options.

 

 

04/07/2014

 

 

 

 

 

SATOFFICE SERVICE

 

 

 

 

 

 

Business

 

 

 

 

 

Clause 12 clarifies that in the event of a failure in the Optus satellite system, Optus will follow a certain restoration procedure, a copy of which is available on the Optus website. If there is not enough satellite capacity in the system to restore all Optus Satellite Services, some services may be discontinued in accordance with that procedure.