24/05/18

 

 

 

 

Optus Dial-Up Internet Service

 

 

 

 

 

Consumer and SMB

 

 

 

 

 

 

Optus Dial-Up Internet Service is closing
On 18/05/18 Coles Prepaid $10 PAYG plan was shutdown. It was no longer available to customers, and any customers on this plan were switched to a new plan. Customer’s current recharge weren’t affected by these changes. Any MyCredit & expiry they had on 18/05/18 was carried over to the new Coles Prepaid plan & if they had credit on 18/05/18 they received a one-off $20 recharge for use in AU within 35 days. Recharge expiry on the new plan is less days. For full details go to Optus is closing its Prepaid and Postpaid Dial-Up Internet services.
Prepaid Dial-Up Internet vouchers are no longer being sold in retail outlets, but can still be purchased online prior to 15 June 2018 and redeemed prior to 15 July 2018. Customers will be able to use the service until their redeemed voucher expires.
Postpaid Dial-Up Internet will be closed from 9 July 2018.
This has been updated in the Optus Dial-Up Internet Service Description which you can view for more information. Please contact us on 1300 133 643 for options.

 

24/05/18

 

 

 

 

Optus Wireless Telephony and Fusion

 

 

 

 

Consumer and SMB

 

 

 

 

 

 

Optus will be closing its Optus Wireless Telephony and Fusion products on 20 August 2018. If you have Optus Wireless Telephony service, you will no longer be able to use it after this date. Customers who wish to retain their phone number will need to transfer their service to another provider. Customers may also move to an Optus fixed telephony service (if your address is serviceable for one), however you will be required to take a new phone number. You can do this by contacting us at optus.com.au/contactus.

 

18/05/18

 

 

 

 

Coles Prepaid $10 PAYG plan shutdown

 

 

 

Consumer

 

 

 

 

 

 

On 18/05/18 Coles Prepaid $10 PAYG plan was shutdown. It was no longer available to customers, and any customers on this plan were switched to a new plan. Customer’s current recharge weren’t affected by these changes. Any MyCredit & expiry they had on 18/05/18 was carried over to the new Coles Prepaid plan & if they had credit on 18/05/18 they received a one-off $20 recharge for use in AU within 35 days. Recharge expiry on the new plan is less days. For full details go to colesmobile.com.au/PAYG

 

31/01/18

 

 

 

Optus Special Assistance Service (OSAS)

 

 

Consumer

 

 

 

 

 

Removal of SFOA documents relating to the Optus Special Assistance Service (OSAS), which was withdrawn on 15 December 2017 (see previous change for more details).

 

15/12/17

 

 

 

Optus Special Assistance Service (OSAS)

 

 

Consumer

 

 

 

 

 

 

The Optus Special Assistance Service (OSAS) is closing
From 15 December, 2017, Optus will no longer be able to provide priority fault restoration times or interim mobile services should you experience a service fault. This has been updated in Appendix Z of our Standard Agreement. If you or a member of your household has a life-threatening condition and requires access to a working telephone at all times contact our Customer Care team at optus.com.au/contactus for options.

 

 

04/07/2014

 

 

 

 

 

SATOFFICE SERVICE

 

 

 

 

 

 

Business

 

 

 

 

 

Clause 12 clarifies that in the event of a failure in the Optus satellite system, Optus will follow a certain restoration procedure, a copy of which is available on the Optus website. If there is not enough satellite capacity in the system to restore all Optus Satellite Services, some services may be discontinued in accordance with that procedure.