Removal of SFOA documents relating to the Optus Special Assistance Service (OSAS), which was withdrawn on 15 December 2017 (see previous change for more details).
Optus Special Assistance Service (OSAS)
The Optus Special Assistance Service (OSAS) is closing From 15 December, 2017, Optus will no longer be able to provide priority fault restoration times or interim mobile services should you experience a service fault. This has been updated in Appendix Z of our Standard Agreement. If you or a member of your household has a life-threatening condition and requires access to a working telephone at all times contact our Customer Care team at optus.com.au/contactus for options.
Clause 12 clarifies that in the event of a failure in the Optus satellite system, Optus will follow a certain restoration procedure, a copy of which is available on the Optus website. If there is not enough satellite capacity in the system to restore all Optus Satellite Services, some services may be discontinued in accordance with that procedure.