NEW TABLET
TRADE UP

No more waiting until your contract’s up to get the latest device.

Now our latest $30 and above 24-month My Mobile Broadband Plus plans (Min total cost $720) come with a New Tablet Trade Up option. So, 12 months into your plan, you can pay a one-off $99 fee to return your current tablet in good working order to your nearest Yes Optus store, and grab yourself a new one on a new 24-month plan!

Alternatively, you can keep your current device. Simply pay out its full remaining cost – including any amounts that Optus was going to cover – and get a new tablet on a new 24 month plan.

Or, you can do nothing at all – it's your call.

NEW TABLET TRADE UP

No more waiting until your contract’s up to get the latest device.

Now our latest $30 and above 24-month My Mobile Broadband Plus plans come with a New Tablet Trade Up option. So, 12 months into your plan, you can pay a one-off $99 fee to return your current tablet in good working order to your nearest Yes Optus store, and grab yourself a new one on a new 24-month plan!

Alternatively, you can keep your current device. Simply pay out its full remaining cost – including any amounts that Optus was going to cover – and get a new tablet on a new 24 month plan.

Or, you can do nothing at all – it's your call.

HOW DO I TRADE UP FOR $99?

Arrow | Image
Arrow | Image
Arrow | Image

If you sign up to an eligible My Mobile Broadband Plus plan today, in 12 months’ time you can trade up your tablet.

Confirm you’re 12 months into your current plan. Not sure? You can check your contract status in My Account before proceeding.

Check your device is in good working order, and then back-up its device before you go into a Yes Optus Store.

Take your tablet into your nearest Yes Optus store, and speak to our friendly staff. Once they confirm your eligibility, you must wipe your device's data and restore it to factory settings before handing it in.

From there, simply pay $99 and choose your brand new tablet and 24-month plan.

If you sign up to an eligible My Mobile Broadband Plus plan today, in 12 months’ time you can trade up your tablet.

Confirm you’re 12 months into your current plan. Not sure? You can check your contract status in My Account before proceeding.

Check your device is in good working order, and then back-up its device before you go into a Yes Optus Store.

Take your tablet into your nearest Yes Optus store, and speak to our friendly staff. Once they confirm your eligibility, you must wipe your device's data and restore it to factory settings before handing it in.

From there, simply pay $99 and choose your brand new tablet and 24-month plan.

KEEP IT OR TRADE IT – BUT STAY NIMBLE

KEEPING MY OLD DEVICE

Want to trade-up but also keep your old device? If you’re on eligible plan and want to hang onto your current tablet as a back-up – or to give to your family – you still can.

Instead of paying the $99 fee, simply pay out the full remaining cost of your device, including any amounts that Optus was going to cover. Then get a new tablet on a new 24-month plan.

Sweet – having your old device and a new one too.

WHAT HAPPENS NEXT

We're big on sustainability. One of Optus' highest causes of environmental impact is mobile phones, and one way we’re working to off-set this is by giving our phones longer lives.

How do we do this? Well, when you trade up – we pass your old phones and tablets to our second-hand device vendor. Once our vendor receives it, they prepare it for its new life, where it will either be re-used in developing nations or recycled through Mobile Muster.

But first, before handing over your device, remember – you need to delete all your personal data, and make sure it is unlocked. It is best to complete this step once we’ve confirmed your eligibility.

OUR NEW NIMBLE PLANS

We get it – you need to keep nimble in a fast-moving world. That’s why selected My Mobile Broadband Plus plans include No Plan Cancellation Fee as well as New Tablet Trade Up.

No Plan Cancellation Fee lets you exit early if you need to. Simply pay what’s owing on your tablet – including any amounts that Optus was going to cover – and you’re out.

If you’re not on our latest My Mobile Broadband Plus plans – which launched on 11 March 2016 – you will not be eligible for New Tablet Trade Up. However, you might be interested in our trade-in scheme or be eligible to upgrade.

WHAT IS 'GOOD WORKING ORDER'?

If you want to trade up, your tablet needs to be in "good working order". This means your tablet functions normally – that is, it makes and receives calls and texts, connects to the internet, and has normal wear and tear as listed below:

  • Your device can power on and off.
  • Your touchscreen is fully functional and has no imperfections such as lines or marks.
  • Your device does not have any missing buttons or damage to other components such as charging ports or SIM tray.
  • The device (including the touchscreen) is not cracked and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Make sure any locking features are disabled (for example, find my iPhone on iOS devices).

Still unsure? Come into your nearest Yes Optus store to ask our friendly staff.

Remember to take care of your device with our latest covers and accessories and find out how to wipe your data.

WHAT IS 'GOOD WORKING ORDER'?

If you want to trade up, your phone needs to be in "good working order". This means your phone functions normally – that is, it makes and receives calls and texts, connects to the internet, and has normal wear and tear as listed below:

  • Your device can power on and off.
  • Your touchscreen is fully functional and has no imperfections such as lines or marks.
  • Your device does not have any missing buttons or damage to other components such as charging ports, SIM tray.
  • The device (including the touchscreen) is not cracked and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Make sure any locking features are disabled (for example, find my iPhone on iOS devices).

Still unsure? Come into your nearest Yes Optus store to ask our friendly staff.

Remember to take care of your device with our latest covers and accessories and find out how to wipe your data.

LOOKING FOR A HOT NEW TABLET?

Check out the latest devices here.

LOOKING FOR A HOT NEW TABLET?

Check out the latest devices here.

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FREQUENTLY ASKED QUESTIONS

  • How do I get New Tablet Trade Up?

    If you're a new or re-contracting Optus customer, and take up a $30 or above 24 month My Mobile Broadband Plus plan after the 11th March 2016, the New Tablet Trade Up option will automatically be included as part of your plan. After you’ve been on your plan for 12 months, you can visit any Yes Optus store to begin the trade up process.

  • What are the steps involved in New Tablet Trade Up?

    After 12 months on the latest $30 and above 24 month My Mobile Broadband Plus plans (launched from 11th March 2016), you can:

    • Return your existing device in good working order to a Yes Optus Store,
    • Agree to pay a fee of $99;
    • Purchase a new device on a new 24-month plan; and
    • Sign documentation that will enable ownership of your original device to be transferred to a second-hand dealer nominated by Optus.

    If you meet the above steps, Optus will waive any remaining tablet repayments on the device being traded up.

    Alternatively, 12 months into your plan, you can elect to keep your current tablet by paying out the full remaining cost of the tablet (including anything that Optus was going to cover) and upgrade to a new one on a new 24-month plan.

  • Are there any additional costs for New Tablet Trade Up?

    New and re-contracting customers who sign-up on a new $30 and above 24-month My Mobile Broadband Plus with Optus after 11th March 2016 will have New Tablet Trade Up automatically included within the plan. When it comes time to Trade-up a tablet additional costs will apply, depending on how you elect to Trade Up.

  • Can I take up New Phone Tablet Up if I started my Optus plan before 11th March 2016?

    Sorry, you won’t be eligible. New Tablet Trade Up is only available on $30 and above 24-month My Mobile Broadband Plus plans launched from 11 March 2016.

  • When can I use New Tablet Trade Up?

    The New Tablet Trade Up option is only available after you have been on an eligible plan for a period of 12 months. If you want to get a new tablet earlier, you will need to pay off the remainder of your original tablet including any amount that Optus was going to cover and then purchase a new tablet on a new 24-month plan.

  • Do I have to return the same tablet that I purchased when I signed up to an eligible My Mobile Broadband Plus plan?

    Yes, you need to return the same tablet that you purchased when you signed up to an eligible My Mobile Broadband Plus plan or any replacement tablet that has been replaced under a warranty claim or through Optus Yes Cover under an insurance claim.

  • Does the new tablet I purchase need to be the same make and model as the tablet I am trading up with?

    No, if you want to try another type of tablet, you can.

  • What happens if I damage my original tablet?

    The tablet you return to us needs to be the tablet you purchased when you signed up to an eligible My Mobile Broadband Plus plan and must be in good working order . If your tablet is not in good working order, you can still trade up after 12 months by paying the full remaining cost of your tablet (including any amount that Optus was going to cover) and then upgrade to a new one on a new 24 month plan.

  • What if I’m not sure about my tablet being in “good working order”?

    First up, read our guide explaining what good working order is, and have a look at our images to gauge where your tablet sits. Still not sure? Just bring your tablet to your nearest Yes Optus store and our friendly staff will assist you.

  • What if I want to keep my old tablet and get a new one?

    It’s hard to say goodbye to your old tablet. So if you want to keep your old one as a backup or to give to your mum, you still can. Simply pay out the full remaining cost of your tablet, including any amount that Optus was going to cover and buy a new tablet on a new 24-month plan. You won’t need to pay the additional $99.

  • Where do I go to trade-up my existing tablet using New Tablet Trade Up?

    You can return your old tablet and get your new tablet on a new 24-month plan by using New Tablet Trade Up at your nearest Optus Yes Store.

  • What do I need to do before I trade-up my tablet?

    Please ensure your tablet is backed up before you head into a Yes Optus Store. Once our staff have confirmed your eligibility you will need to delete your personal/confidential information from your tablet before proceeding with Trade Up. You will also need to ensure that you remove any SIM and any memory cards.

    If you are trading in an iPad with the Find My iPhone feature must be disabled before Trade Up. To do this, switch on your tablet, then choose “Settings” and select “iCloud.” Turn off “Find my iPhone ” and then enter your Apple ID password and select “Turn off”. For more information, please see Apple Support.

    If you’re Trading Up a tablet from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your tablet. These settings can remote lock your tablet to protect it from data theft if you lose your tablet. These security lock settings must be turned off before you bring in your tablet to Trade Up. If you are unsure, please check the user guide for your phone.

    You only need to bring in the tablet to trade up, so keep your accessories and charger, your new tablet may be compatible, so you have a spare. Bonus!

  • What happens to my old tablet?

    Your old tablet will be resold or recycled by our nominated second hand dealer depending upon what condition it is in.

  • How do I know if I have reached the 12 month mark of my contract?

    You can check your contract status in My Account to confirm if you have reached your 12 month mark.

  • Do I need to bring my charges and accessories with me when trading up?

    No, you can keep your accessories and charger, as your new tablet may be compatible, so you have a spare.

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New Tablet Trade Up is only available on $30-and-above 24-month My Mobile Broadband Plus plans launched from 11 March 2016 and is an automatic plan inclusion. After 12 months on an eligible plan you can you can pay a one-off fee of $99, return your current tablet in good working order to an Optus store and buy a new tablet on a new 24-month plan. You will also need to sign a separate agreement with our second hand vendor to transfer ownership of your original tablet. Alternatively if you wish to keep your original tablet simply pay out the full remaining cost of your tablet including any amount that Optus was going to cover, then upgrade to a new tablet on a new 24 month plan. Tablet and plan repayments on your new 24-month plan may differ. There is no obligation to use New Tablet Trade Up and where you elect to pay the $99 fee, it will appear on your next Optus bill.