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Help & Support

Change My Plan
Switch to the mobile, prepaid, home phone or broadband plan that's best for you right here
Activate SIM
Get your SIM up & running
Moving House
Ready to arrange the relocation of your service?
Pay My Bill
Use your Customer Account Number to make quick & secure payments
Change Of Ownership
Transfer ownership of a mobile or fixed line service to a new account holder
Download my optus app
Manage your account anywhere, anytime
App Store
Google Play
Recharge your prepaid service quickly & securely
Login to Optus webmail
Track Order
Keep up to date with the status of your order
Understand my bill
Your bill explained
Troubleshooting guide
Optus service is not working?