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Help & Support

 
 
Change My Plan
Switch to the mobile, prepaid, home phone or broadband plan that's best for you right here
 
Activate SIM
Get your SIM up & running
 
Moving House
Ready to arrange the relocation of your service?
 
Pay My Bill
Use your Customer Account Number to make quick & secure payments
 
Change Of Ownership
Transfer ownership of a mobile or fixed line service to a new account holder
Download my optus app
Manage your account anywhere, anytime
App Store
Google Play
 
Recharge
Recharge your prepaid service quickly & securely
 
Webmail
Login to Optus webmail
 
Track Order
Keep up to date with the status of your order
 
Understand my bill
Your bill explained
 
Troubleshooting guide
Optus service is not working?