Try Our Network for 30 Days

Take our Mobile network for a practice run!

Sign up a new service to any 24 month Mobile plan and cancel at any time within the first 30 days with no cancellation fees. Just pay what you owe and return the device in good working order. Easy!

Who and what plans are eligible?

New Mobile customers are eligible for this offer when they sign up to an eligible 24 month plan and return the phone in good working order (within the first 30 days).

Eligible plans include any 24 month My Plan Plus, My Plan Flex, My Plan Business or My Plan Business Flex.

Back to Top

How do I cancel my Optus service in the first 30 days?

You must contact us within the first 30 days of activating your service. This includes notifying us to cancel the service and arranging for the return of the phone.

The phone and it's associated accessories (e.g. power cord), will need to be returned in good working order and in the original box, within 14 days of contacting us.

Back to Top

What will I have to pay when I return the phone?

If you return the phone in good working order during the first 30 days, you will not pay any phone or plan cancellation fees. You will however be required to pay:

  • Your plan fee
  • Monthly handset repayment
  • Anything not included in your plan (e.g. additional data, talk or text usage, roaming, additional subscriptions, value added services, insurance or accessories)

Back to Top

What is 'good working order'?

Good working order means the phone is fully functional. That means the phone makes and receives calls and texts, connects to the internet and is not physically damaged (except for normal wear and tear as reasonably determined by us).

The device:

  1. Can power on and off

  2. Has a touch screen and battery that are fully functional

  3. Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray)

  4. Does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law)

  5. Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).

  6. Has any locking features disabled e.g. Find my iPhone on iOS devices)

  7. It is not IMEI blocked

  8. Is the phone you purchased or leased from us under the mobile plan.

If you're still unsure visit your nearest Optus store.

Back to Top

When I received the phone, it included a bonus gift. Do I need to return this?

You'll have to refer to the conditions of the 'Bonus Gift Offer' to see whether both the phone and gift will need to be returned when cancelling within 30 days.

Back to Top

What do I need to do before I return the phone?

Before returning the phone, please ensure it's in good working order, backed up and that any personal / confidential information has been deleted. You'll also need to perform a factory reset and remove any SIM and memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation requested by us to help make sure the phone you are returning is the same phone we sold or leased to you.

iPhone Only

Before returning an iPhone, the 'Find My iPhone' feature must be disabled. For more information see Apple Support.

All Other Devices

If you're returning a phone from another manufacturer, make sure to disable any kind of security lock settings on the phone. If you lose the phone, these settings can remote lock the mobile phone to protect it from data theft. These security lock settings must be turned off before you return the phone. If you're unsure, please check the user guide for the phone.

Back to Top

What if the phone is not returned in good working order or not received within 14 days?

A. If the phone is not in good working order or not received within 14 days, you are not eligible for this offer and will be charged:

  • On My Plan Plus or My Plan Business plans, you'll be charged any outstanding handset repayments (including any phone credits that Optus was going to cover)
  • On My Plan Flex or My Plan Business Flex lease plans, you'll be charged any outstanding handset repayments (including any phone credits that Optus was going to cover), in addition to a cancellation fee which will be calculated based on your plan access fee and the months remaining in your contract

Arrange the cancellation of your service by visiting your nearest Optus store, or by contacting us.

Back to Top

Terms and Conditions

All for use in Australia. Fair Go Policy applies.

Try Our Network for 30 Days:

You must sign up to a new service on a 24 month My Plan Plus / My Plan Business / My Plan Flex / My Plan Business Flex (excludes Tech Fund plans). If you want to cancel, then contact Optus within 30 days of activation to cancel the service and arrange return of the phone. The phone is to be returned in the original box, in good working order, with all power cords and associated accessories within 14 days of cancellation. If these are not received or are not returned in good working order, and you signed up to a My Plan Plus / My Plan Business Plan, you will be charged for the full remaining cost of the phone including any amount that Optus was going to cover. If you signed up to a My Plan Flex or My Plan Business Flex leasing plan, you will need to pay out the full remaining cost of the phone, which will include any phone credits that Optus was going to cover. You will also pay a cancellation fee which will be calculated based on your plan access fee and the months remaining on your contract. This 30 days offer is limited to one trial per eligible service with a maximum of 5 services per account. You will have to pay for any charges and usage you have incurred up until the time your service is cancelled. 

Back to Top