Optus TV feat. Foxtel: Closed Captions

What are Closed Captions?

Closed captioning (often referred to as CC) provides an on-screen transcript of dialogue and narration in a TV program. This service is available for both live TV and recorded programs.

Changing your Closed Captions settings

Switching on Closed Captions whilst watching a program - IQ boxes only

  1. On your Optus TV featuring Foxtel remote, press the 'setup' button
  2. Highlight 'Closed Captions' from the menu and select 'on' using the arrows on your remote
  3. Press 'back' to return to the program. Closed captions will be displayed if they are available.

Image showing the Setup button on your Optus TV with Foxtel remote

Changing your default settings for Closed Captions

Changing the default setting for Closed Caption to 'on' will enable Closed Captions to display by default on selected channels and programs only. To confirm whether Closed Captions are available, see Checking for Closed Captions on a specific program

  1. On your Optus TV featuring Foxtel remote, press the 'active' button
  2. Select 'setup'
  3. Select 'advanced settings'
  4. Select 'picture settings'
  5. Select 'captions & banner settings'
  6. Highlight 'Closed Captions' and select 'on'
  7. Select 'save new settings'. Press 'back' to exit.

How do I know which programs have Closed Captions?

The on-screen Foxtel TV guide will display the 'CC' symbol for all programs that have Closed Captions available.

Checking for Closed Captions on a specific program

To check whether any program has Closed Captions available, simply highlight the program in the on-screen Foxtel TV guide and press 'i' on your remote control. If Closed Captions are available, the 'CC' symbol will be displayed in the top right-hand corner.

For On Demand programs, you'll see the 'CC' symbol next to the program classification instead.


Viewing a list of Closed Captioned programs

You can view a list of programs for the next 7 days which have Closed Captions available.

  1. On your Optus TV featuring Foxtel remote, press the 'TV Guide' button
  2. Press the red button to search
  3. Select 'programs by Closed Caption'
  4. Select a category to display a 7 day listing


Closed Captions Channels

The channels listed in the table below all provide Closed Captions for selected programs

111 Discovery Science The Lifestyle Channel New Release Sessions
111 +2 Discovery Turbo Max The Lifestyle Channel +2 Nick Jr.
13th Street Discovery Turbo Max +2  The Lifestyle Channel HD Nickelodeon
13th Street +2  Disney Lifestyle Food Channel Showcase
A & E Disney Junior Lifestyle Food Channel +2 Sky News
Animal Planet E! Entertainment Lifestyle Home Sky News Business Channel
Arena ESPN Lifestyle You SoHo
Arena +2 Featured On Demand Lifestyle You +2 Speed
BBC First Fox 8 Max Speed HD 
BBC First HD  Fox 8 +2 Movies: Action  Studio
BBC Knowledge Fox 8 HD Movies: Comedy The Style Network
BBC Knowledge HD  Fox Classics Movies: Family Syfy
Bio Fox Classics +2 Movies: Masterpiece Syfy HD
Boomerang Fox Footy Movies: Premier TCM
Cartoon Network Fox News Movies: Romance TLC
CBeebies Fox Sports 1 Movies: Thriller TLC +2
Channel [V] Fox Sports 1 HD MTV TV1
[V] Hits Fox Sports 2 MTV Dance TV1 +2
CMC (Country Music Channel) Fox Sports 2 HD MTV Music UKTV
The Comedy Channel Fox Sports 3 Nat Geo Adventure UKTV +2
The Comedy Channel +2  Fox Sports 3 HD Nat Geo Adventure +2 UKTV HD
Crime & Investigation Fuel TV Nat Geo Wild Universal
Discovery Channel Foxtel Help Channel National Geographic The Weather Channel
Discovery Channel +2 FX National Geographic +2 World Movies
Discovery Home & Health History New Release Instant  

Troubleshooting Tips

What do I do if Closed Captions are not working?

If you've switched on Closed Captions and they are not appearing on the screen, the following steps may help to resolve the issue:

  1. Check whether Closed Captions are available for the channel or program. See Checking for Closed Captions on a specific program
  2. Try changing to a different channel, then changing back to the channel you were viewing. If your default Closed Captions setting is not set to 'on', you'll need to switch on Closed Captions again
  3. Reset your Set Top Box (STB) by following these steps. Resetting your STB will not affect any programs scheduled in your iQ planner, however this will interrupt any programs that are currently recording:
    1. Switch off the power from your STB at the power point ensuring there are no lights on (please exercise care when working with electricity)
    2. Remove the power cord from the back of the STB, and wait 30 seconds before reconnecting the cord again and switching the power back on
    3. All of the lights on the STB should illuminate, indicating that the box is rebooting
    4. When the reboot is done, most STBs will switch back on. If your STB displays one red light (indicating it's in standby mode), press the 'Foxtel' or 'Standby' button on your remote
    5. Select the channel that you would like to view

Viewing Closed Captions on live TV programs

When you're watching a live TV program, the captions may not align exactly to the program audio due to the time taken to transcribe dialogue and broadcast live to television.