How to Check Your Shared Data Usage: Mobile Phone & Mobile Broadband

If you're on My Plan Plus, My Plan Business (including SIM Only) or have a My Mobile Broadband Plus / Mobile Broadband, it's easy to check your Shared Data Pool usage.

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Using your mobile phone or tablet: via our App

Checking usage with the  My Optus App is simple, just get the latest version, open the app and your Shared Data Pool usage will be available on the main screen 24/7.

Check out this article if you need more info on the My Optus App.


Using your PC: My Account

You can get a snapshot of your Shared Data Pool usage in My Account. Click 'Show steps' to learn how.

Click to Log in
Click to show steps


Select your plan from the list below:

View your Shared Data Pool usage: My Plan / My Plan Plus / Cap Plan

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B as shown in the image below

Image showing My Account page after logging in

  1. The example below shows all of the services that are sharing data on the account. The total Shared Data Pool usage can be viewed by expanding the principal service. The principal service will be the first service activated on your account

Image showing the My Plan Plus service listing

  1. Follow steps A & B as shown in the image below to view all of the services that are using the Shared Data Pool. On this page, you can also see any extra data that you may have needed this month. You'll also find the usage meters for voice and messages

Image showing information shown in the 'Usage Summary' tab

View your shared data pool usage: All Other Plans

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B as shown in the image below

Image showing navigation to service listing

  1. The example below shows all of the services that are sharing data on the account. Click the service you want to view to see its usage & other options. The total Shared Data Pool usage can be viewed by expanding the principal service. The principal service will be the first service activated on your account.

Image showing the My Plan Plus service listing

  1. Click the 'Service Summary' tab on the principal service to view all of the services which are using the shareable data, and any extra data you may have needed this month.

Image showing the service summary

  1. Below this you'll see the 'Usage Summary', this is where you'll find the usage meters for your data as well as voice.

Image showing the My Plan Plus usage summary

  1. Scroll a little further down to view data usage broken down by each My Plan Plus and My Mobile Broadband Plus device. All services in the data pool are shown here.

Image showing My Plan Plus usage breakdown by device


How Often is Usage Updated?

It may take up to 48 hours for recent usage to show in My Optus App / My Account. For this reason, the usage information should only be used as a guide.

This can be due to delays between our usage alert system and My Optus App / My Account. It is best to check the timestamp in My Optus App / My Account, to see when the usage was last updated.