Double Your Data: Fixed Broadband
Need extra data for your Fixed Broadband plan this month? If you're on or change to one of our new flexible Fixed Plans, you can double your monthly data in My Account. Details, How-to's and FAQs are below.
Which plans have the extra data feature?
Our flexible My Home / My Office Broadband plans and new Fixed Bundle Plans. Bundled with a Home/Office Phone or on its own (Naked Broadband), it doesn't matter, as all of these new plans have this feature.
Unless of course you've chosen the awesome unlimited option!
How and when can I add extra data?
Once you've reached 85% of your normal data allowance the option to add extra data will appear in My Account or Member Services. The only time you can't add extra data is if you're in the last 2 days of your billing month.
You can use either My Account or Member Services to add extra data, steps are available below.
How to add extra data in My Account
The extra data option becomes available once you've reached or exceeded 85% of your regular data allowance.
- Log in with your My Account username, not your phone number
Follow steps A & B as shown in the image below
Click the service you want to view to expand and see its usage & other options
- In the 'Service Summary' tab, scroll down to see your usage. Provided you've used more than 85% of your regular data allowance, a button to request extra usage will show.
- Click the button then follow the prompts to submit your request. It shouldn't take any longer than 15 minutes for your extra data to kick in
How to add extra data in Member Services
- Log in to Member Services (using your primary OptusNet username)
- Follow steps A, B, C as shown below
- In the usage screen, if you've reached or exceeded 85% of your normal monthly allowance you'll see the 'Get Extra Data' button.
- Hit the button then follow the prompts to submit your request. It shouldn't take any longer than 15 minutes for your extra data to kick in
How much extra data do I get?
You get double your chosen plan's normal monthly data allowance. So, if you're on the 200GB plan for example, each request for extra data gives you another 200GB for use until the end of that billing month. On the 30GB plan? Then you'd get another 30GB and so on.
What does extra data cost?
The best news is your first 2 requests, within each calendar year, are included at no extra charge!
Beyond that, it's only $20 for each additional request within the same calendar year. Although, if you find that you're doubling your data quite a bit, you might want to move up to the next plan. See this article if you need help.
I've requested extra data, how long will it take for the brakes to come off?
It's pretty quick and shouldn't take any longer than about 15 minutes. If you've already been slowed down (throttled) and it takes longer than this; Restart your modem/router, then restart your computer/tablet and you should be right to go.
Can I add extra data more than once in the same month?
Yes! You can add extra data as many times as you'd like. However we'd recommend changing your plan if you're doing this a lot! Remember, you're free to move up or down with these plans without any nasties, like plan change fees.
What happens if I...
...don't use my 2 included extra data months in a year?
We simply reset everything and you'll get your first 2 extra data requests for the next calendar included. In other words, the unused months don't rollover or anything like that, so make the most of them!
...use all of the extra data before the end of a month?
We won't charge you any more, we'll just limit ('throttle') your broadband speed to a maximum speed of 256 Kbps until your next billing month. You also have the option to request extra data again unless you're within the last 2 days of your billing month.
...don't use all of the extra data by the end of the month?
Much like your plan's normal monthly allowance, any unused data does not roll over. So make sure you take advantage of all of that extra data before the end of your billing month.