How to Activate or Replace a Mobile Broadband/Home Wireless Broadband SIM Card

Need to activate an Optus Mobile Broadband or Home Wireless Broadband SIM?  For both new and existing services, all the info you need to get your Tablet, Mobile Broadband or Home Wireless Broadband modem up and running is available here.

Looking for Mobile Phone activation help? See this article instead.

How do I get a SIM Card?

If you've purchased online or over the phone, we'll send a new SIM card along with your delivery. Once you've got your hands on your SIM, follow the steps below to get it up and running asap!

If you need a new SIM you can get one from your local 'yes' Optus Shop or Optus Retailer.

The SIM supplied with the modem for the Home Wireless Broadband service cannot be used in other mobile phone or mobile broadband devices.  It will only work with the modem supplied by Optus for the Home Wireless Broadband service. 

Start your engines!

So we get you to the right activation info, start by telling us if you're...

Before you begin...

Back up your old SIM card's details & contacts

When changing SIM cards all of the information saved on your old SIM card including contact numbers may be destroyed. We recommend that you back these details up before replacing or activating a new SIM.

Go to Mobile Device Help to get step by step assistance with contact syncing/backup. If your device isn't available, refer to your device manufacturers' support site for assistance.

Click 'Next' to continue.

Click to continue

 

Here's what you'll need...

Your new Optus SIM card number

The 13 digit number on the back of your new Optus SIM card or card holder. This is also on the tax invoice that's included with your handset/SIM card delivery. (Colours may vary)

Image showing SIM Card Number Locations

For activation over the phone

Your Optus Privacy PIN or Date Of Birth

For online activation

Your My Account username and password. If you've forgotten these details, see this article for help.

Activating a Prepaid SIM card or service?

You'll need to perform a recharge once your account is active in order to start using the service.

Click to see your activation options

 

To activate online

Click the 'Activate' button below, then log into My Account > Dashboard

  1. Log in to My Account with your username, not your service number
  2. Select your Mobile Broadband/ Home Wireless Broadband service in the Dashboard
  3. Click on the 'Settings' tab, go to 'Activate a replacement SIM' then click 'Activate'
  4. Click 'Replace SIM'
  5. Enter the 13 digit number of your new SIM card
  6. Select the reason you're changing your SIM card, if you're just swapping SIMs select 'Other'
  7. Click 'OK' and follow the prompts to complete activation

Click here to activate

To activate over the phone

Call our self-service line and follow the prompts.

What happens next?

After submitting your activation request make sure that you...

  • Insert the new SIM card into your device
  • Change your new SIM card's PIN from the default PIN, 0000
  • Periodically restart your device until activation is complete
  • Sync your device with any application/software that it may have (eg. iTunes, Kies, etc.)
  • Activation is complete when you're able to browse the web using the device's browser application or if you receive a text via the connection manager software recently installed (excludes Tablets).

USB modems: Connect the modem and install the connection software on your computer. Then occasionally disconnect and reconnect the modem from your computer to restart the device.  

Tablets: Switch your device off and on again every now and then.

How long will it take to activate?

Activation usually completes within 15 minutes to 4 hours.

Here's what you'll need...

Your new Optus SIM card number

The 13 digit number on the back of your new Optus SIM card or it's holder. This is also on the tax invoice that's included with your handset/SIM card delivery. (Colours may vary)

Image showing SIM Card Number Locations

Your Optus order number

The 8 digit order number provided in the email we sent to you after ordering your new service online or by phone. This is also on the tax invoice included with your handset / SIM Card delivery under the heading 'Customer Order Number' or 'SOS Order Number'

Can't find it? Make sure you check your junk/ spam folders to see if its made it's way there.

Your new Mobile Broadband/ Home Wireless Broadband Service number

The 10 digit mobile service number selected by you at the point of sale. This is also on the tax invoice that's included with your handset/SIM Card delivery. For help finding your Mobile Broadband/ Home Wireless Broadband service number, see this article.

Your personal details

Full name, address and date of birth, driver's licence number etc.

Why do I have to provide my identification to activate a Prepaid service?

Under government regulation, we must verify your identity. We will do this by verifying your ID against a government database. Click here for more information about ID checks. 

If you have a My Account profile and receive an Optus bill, you won’t need an ID check to activate. 

What type of ID is required to activate a Prepaid service?

  • Australian Driver's Licence
  • Medicare card
  • Australian Passport
  • Foreign Passport

Activating a Prepaid SIM card or service?

You'll need to perform a recharge once your account is active in order to start using the service.

Click to see your activation options

 

To activate online

Click this button

Click here to activate

After submitting your activation request make sure that you...

  • Insert the new SIM card into your device
  • Change your new SIM card's PIN from the default PIN, 0000
  • Periodically restart your device until activation is complete
  • Sync your device with any application/ software that it may have (eg. iTunes, Kies, etc.)
  • Activation is complete when you're able to browse the web using the device's browser application or if you receive a text via the connection manager software recently installed (excludes Tablets).

USB modems: Connect the modem and install the connection software on your computer. Then occasionally disconnect and reconnect the modem from your computer to restart the device.  

Tablets: Switch your device off and on again every now and then.

How long will it take to activate?

Activation usually completes within 15 minutes to 4 hours.

Restarting a service

Prepaid services

If your Prepaid service hasn't been recharged for a long period then it can expire or cancel. To request reactivation or help, call us on .

Postpaid (billed) services

If your Postpaid service has been suspended or cancelled, contact us for assistance on reactivating the service. More information on Postpaid service restriction and disconnection is available in this article.

Has your activation request...

Failed or you've received an error requesting activation

These may sound silly, but it's best to double check that...

  • You're entering the SIM card number and any other requested details correctly
  • You're activating the right type of SIM for your service. (eg. a Prepaid SIM for a Prepaid service)
  • Likewise for Mobile Broadband / Mobile Phone / Home Wireless Broadband as these SIM cards are not interchangeable
  • If porting, make sure that you're entering your previous service provider's account and personal details correctly.

Give us a call if you need help.

Successfully submitted but your service is not active

These tips resolve most questions we get about activation. Have you:

  • Allowed enough time for activation to complete? Details below.
  • Switched your device off and on again, every now and then?
  • Sync'd your device with any companion software it may have? (eg. iTunes, Kies, etc)
  • Inserted your new SIM card correctly?

Give us a call if you need help.

Porting time frames

Activation normally occurs within 15 minutes to 4 hours, unless you're transferring (porting) your number over from another phone company outside of these times.

  • Mon to Fri: 8am – 8pm
  • Saturdays: 10am – 6pm

If you request to port your number outside these hours, your service will remain active with your existing provider until the next porting day.

We're here to help

For Prepaid / Postpaid activation assistance

Please contact us.