Yes TV by Fetch: Powerline Adaptor Setup & Troubleshooting

Setting up your Power Adaptors to work with your Yes TV by Fetch service is simple. In this article you'll find detailed instructions, an instructional video or you can download and print the Power Adaptor connection guides from below. 

If you're not using Power Adaptors please refer to the standard Yes TV by Fetch connection guide here.


Which brand of power adaptors are you using?

D-Link Power Adaptor Setup

Before you start...

  • Identify a power-point near your broadband modem for use with one of the 1 white adaptors
  • Identify a power-point near your Yes TV by Fetch set top box for the other white adaptor
  • Make sure both power points are switched off before connecting / disconnecting these or any other electrical device

Step 1: Connect a white adaptor to your modem

  1. Take one of the white power adaptors and one of the supplied Ethernet cables to the power-point near your broadband modem
  2. Connect one end of the Ethernet cable to the Ethernet port located in the top of the adaptor
  3. Connect the other end of the Ethernet cable to an available Ethernet port on your broadband modem
  4. Plug the adaptor into the power-point. Do not switch the power-point on at this stage.
Image showing how to connect white power adaptor to modem

Using a powerboard with your adaptors?

  • Where possible, avoid plugging the adaptor directly into a power-board as this can affect its performance.
Image showing how to connect a power-board to the white power adaptor
  • The adaptor will not work if plugged directly into a surge-protected power-board, instead connect the adapter as shown above.
  • If you must connect the adaptor into a (non-surge protected) power-board, only use the first power socket that is closest to the power-board's cord as shown below.
Image showing best position to connect the white power adaptor if it must be connected to a power-board

Step 2: Connect the other adaptor to your set top box

  1. Take the other white adaptor and the second supplied Ethernet cable to a power-point near your Yes TV by Fetch set top box.
  2. Connect one end of the Ethernet cable to the port labelled 'Internet' at the rear of your set top box
  3. Connect the other end of the Ethernet cable to the Ethernet port at the top of the adaptor
  4. Plug the adaptor into the power-point. Do not switch the power-point on at this stage.
  5. Your set top box is should also be separately connected to a power-point using it's supplied power cord
Image showing how to connect white adaptor to a Gen 1 or Gen 2 Optus TV with Fetch box

Step 3: Switch your power adaptors on

  1. Switch each adaptor on at their respective power-points
  2. Check that the power and data lights on the white adaptors flash and then show stable pattern. (this may take up to 2 minutes)
  3. The Ethernet light on the adaptors will then turn a solid green, the adaptor connected to your set top box may not establish a stable connection until your Yes TV by Fetch service is on and fully set up.

Power adaptor light status

Image showing adaptor lights and symbols

Ethernet light

  • Solid: The Ethernet port is linked, but there is no activity
  • Blinking: There is data being transmitted between the power adaptors
  • Off: There is no Ethernet connection

Powerline light

  • Solid: The adaptor is connected to the power adaptor network
  • Blinking: The adaptor is sending or receiving data
  • Off: The adaptor has not found any other adaptors

Power light

  • Solid: The electrical power is on
  • Blinking: The adaptor is in the process of resetting, power saving mode or in security setup
  • Off: There is no electrical power

Troubleshooting your D-Link adaptors

Here are some common problems & fixes: (images are provided below for reference)

No spare ports on router/modem

  • You'll need to unplug an existing device from your modem to free up a port.

Power light is off

  1. Make sure that the power-point is receiving power
  2. Ensure your connection is optimised, and avoid using a powerboard where possible.
  3. Switch off the power sockets for each of the adaptors, wait a minute then switch both power-points back on.
  4. Ensure that the power adaptors are not plugged into an extension cord or surge protected powerboard.

Powerline light is off

  1. Switch off the power sockets for each of the adaptors, wait for a minute then switch the power sockets back on
  2. Move the powerline adaptor so they are closer together
  3. Reset both adaptors to factory settings. Refer to your power adaptor user guide for instructions

Ethernet light is off

  1. Switch off the power sockets for each of the adaptors, wait for a minute then switch the power sockets back on
  2. Ensure that your router and modem are on and working correctly
  3. Make sure that your Ethernet cables are in good repair and securely plugged into each device
  4. Reset both adaptors to factory settings. Refer to your power adaptor user guide for instructions  

Image showing D-Link Powerline Adaptor

Netgear Powerline Adaptor Setup ~ no longer available through Optus

Before you start...

  • Identify a power-point close to your Broadband modem for use with the white powerline adaptor
  • Identify a power-point close to your Yes TV by Fetch set top box for use with the black powerline adaptor
  • Ensure you have easy access to the power-points and your broadband modem
  • Ensure all power-points are switched off before connecting or disconnecting devices, including the powerline adaptors
  • Watch the following instructional video which demonstrates each step to connect your powerline adaptors

 

 


Step 1: Connect the white adaptor to your modem

  1. Take the white powerline adaptor and one of the supplied Ethernet cables to the power-point near your broadband modem.
  2. Connect one end of the Ethernet cable to the Ethernet port located in the top of the white powerline adaptor
  3. Connect the other end of the Ethernet cable to an available Ethernet port on your broadband modem
  4. Plug the white powerline adaptor into the power-point. Do not switch the power-point on at this stage.

Image showing how to connect white power adaptor to modem

Using a powerboard with the white adaptor?

  • The preferred method of connection with a power-board is illustrated below:

Image showing how to connect a power-board to the white power adaptor

  • The adaptor will not work if plugged directly into a surge-protected power-board, instead connect the adapter as shown above.
  • Avoid plugging the adaptor directly into a power-board as this can affect its performance.
  • If you must connect the adaptor into a (non-surge protected) power-board, only use the first power socket that is closest to the power-board's cord as illustrated below.

Image showing best position to connect the white power adaptor if it must be connected to a power-board


Step 2: Connect the black adaptor to your set top box

  1. Take the black powerline adaptor and the second supplied Ethernet cable to a power-point near your Yes TV by Fetch set top box.
  2. Connect one end of the Ethernet cable to the port labelled 'RJ45' at the rear of your set top box
  3. Connect the other end of the Ethernet cable to the green Ethernet port at the rear of the black powerline adaptor
  4. Plug the black powerline adaptor into the power-point. Do not switch the power-point on at this stage.
  5. Ensure your set top box is separately connected to a power-point using the supplied power cord.

Image showing how to connect the black power adaptor to your set top box

Using a powerboard with the black adaptor?

  • The adaptor will not work if connected directly into a surge-protected power-board.
  • Where possible, avoid plugging the adaptor directly into a power-board as this can the affect it's performance
  • If you must connect the adaptor into a (non-surge protected) power-board, only use the first power socket that is closest to the cord as illustrated below

Image showing best position to connect the white power adaptor if it must be connected to a power-board


Step 3: Switch your power adaptors on

  1. Switch each adaptor on at their respective power-points
  2. Check that the power and powerline lights on the white adaptor flash and then turn a solid colour (this may take up to 2 minutes)
  3. The Ethernet light on the white adaptor will then turn a solid green, the Ethernet light on the black adaptor won’t turn green until the Yes TV by Fetch set top box is switched on and fully set up.

Power adaptor light status

Image showing adaptor lights and symbols

Ethernet Light

  • Solid: The Ethernet port is linked, but there is no activity
  • Blinking: There is traffic between the Ethernet port and the powerline network.
  • Off: There is no Ethernet connection

Network / Powerline Light

  • Solid: The adaptor is connected to a powerline network
  • Blinking: The adaptor is sending or receiving data
  • Off: The adaptor has not found any other compatible powerline devices

Power Light

  • Solid: The electrical power is on
  • Blinking: The adaptor is in the process of resetting, power saving mode or security setup
  • Off: There is no electrical power.

Troubleshooting your Netgear adaptors

Here are some common problems & fixes: (images are provided below for reference)

No spare ports on router/modem

  • You'll need to unplug an existing device from your modem to free up a port.

Power light is off

  1. Make sure that the power-point is receiving power
  2. Ensure your connection is optimised, and avoid using a powerboard where possible.
  3. Switch off the power sockets for each of the adaptors, wait a minute then switch both power-points back on.
  4. Ensure that the power adaptors are not plugged into an extension cord or surge protected powerboard.

Network / Powerline light is off

  1. Switch off the power sockets for each of the adaptors, wait for a minute then switch the power sockets back on
  2. Move the powerline adaptor so they are closer together
  3. Reset both adaptors to factory settings. Refer to the Netgear User Guide for instructions

Ethernet light is off

  1. Switch off the power sockets for each of the adaptors, wait for a minute then switch the power sockets back on
  2. Ensure that your router and modem are on and working correctly
  3. Make sure that your Ethernet cables are in good repair and securely plugged into each device
  4. Reset both adaptors to factory settings. Refer to the Netgear User Guide for instructions

Image showing white power adaptor features and direction of data flow
Image showing black power adaptor features and direction of data flow

Further help / user guides