How to Check Your Mobile Phone Usage

There are so many ways to check your Mobile usage (as long as you have an eligible service).

To check My Plan Plus Shared Data Pool usage, see this article instead. For all other plans, simply choose an option below.

Check your usage on your device

These options are available 24/7 and are free to use from your Optus service within Australia

  • Use the My Optus app

Apple App Store Download Google Play Store Download
SMS me a direct download link

  • Use the SMS Menu:
    • Postpaid: Text '1' to 9999
    • Prepaid: Text '2' to 9999

Learn more about using your device's on-board data counters in our awesome community forums.

Back to Top

Check your usage online

To get a snapshot of your usage online, for your My Plan / My Plan Plus / Cap Plan and all other plans, log into My Account.

Note: Usage records in My Account are a guide and do not represent an invoice and should not be used for taxation purposes.

Back to Top

FAQs

Q: How often is usage updated?
A: The time and date of the last update is shown within the 'Usage' tab. It can take up to 48 hours for recent usage to show. For this reason, the usage information in My Optus app / My Account should only be used as a guide. Your exact usage will be detailed on your monthly bill.

Q: Why can't I see my usage?
A: 
If you can't see your service in the 'My Services' list, you may need to

Your usage information can take up to 48 hours to show, if you've just:

  • Registered for My Account
  • Linked the service to your My Account profile
  • Changed your plan / upgraded your service. More options become available after your first bill is issued on your new plan.

Q: What is shown?
A: 
The following usage is shown:

  • Usage up until your most recent bill (to a max. of 1000 unbilled record, limited to 60 for prepaid services)
  • Calls made (including the numbers dialled)
  • SMS / MMS sent
  • Data Use (including type and amount)
  • Some feature use (e.g. Voicemail access)
  • Approximate pre-GST totals

Back to Top