How to Check Your Mobile Phone Usage

There are so many ways to check your Mobile usage (as long as you have an eligible service). To check My Plan Plus Shared Data Pool usage, see this article instead. For all other plans, simply choose the way that suits you best from the topics below.

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Also, learn more about using your device's on-board data counters in our awesome community forums.

Using your Mobile Phone: via an App, SMS or Call

These options are available 24/7 and are free to use from your Optus service within Australia.

Using your PC: My Account

You can get a snapshot of your usage in My Account. Click 'Show Steps' to learn how.

Click to log in
Click to show steps

Select your plan from the list below:

View your mobile phone usage: My Plan / My Plan Plus / Cap Plan

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B as shown in the image below

Image showing My Account page after logging in

  1. Select the service you want to view and follow steps A & B as shown in the image below. In the 'Usage Summary' tab; your recent usage will be displayed

Image showing information found in 'Usage Summary' tab

View your mobile phone usage: All Other Plans

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B as shown in the image below

Image showing navigation to service listing

  1. Click the service you want to expand and see its usage & other options

Image showing navigation to Usage Details tab

  1. In the 'Usage Details' tab, scroll down to see your usage

Image showing example of phone usage

How often is usage updated?

The time and date of the last update is shown within the usage tab, it may take up to 48 hours for recent usage to show. For this reason, the usage information in My Optus App / My Account should only be used as a guide. Your exact usage will be detailed on your monthly bill.

Why can't I see my usage?

If you can't see your service in the My Services list, you may need to

Your usage information can take up to 48 hours to show, if you've just:

  • Registered for My Account
  • Linked the service to your My Account profile
  • Changed your plan / upgraded your service. More options become available after your first bill is issued on your new plan.

What is shown?

  • Usage up until your most recent bill (to a max. of 1000 unbilled record, limited to 60 for prepaid services)
  • Calls made (including the numbers dialled)
  • SMS / MMS sent
  • Data Use (including type and amount)
  • Some feature use (e.g. Voicemail access)
  • Approximate pre-GST totals

Important information

Usage records in My Account are a guide and do not represent an invoice and as such, should not be used for taxation purposes.