How to Use Optus SMS Menu Functions: (9999 Options)

Need to find out your account balance, bill due date or request a payment extension?  You can do this and more using the Optus SMS menu.  This service is available to Optus Mobile Phone and Mobile Broadband customers, 24/7.

All text messages to and from the SMS Menu are completely free when used in Australia. Roaming rates apply for Postpaid customers overseas.

It's super quick and works with any Optus Mobile Phone or Mobile Broadband device / tablet that can send text messages.

If you'd like to see what other self serve options are available, check out the My Optus app.  

How do I use the Optus SMS Menu?

From your Optus Mobile Phone or your Optus Mobile Broadband connection manager:

  • Text the word Menu to 9999 for a full list of options available for your service
    or
  • Simply text the function's number to 9999.

To view the full list of available functions simply select the type of service you're using below.

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Postpaid SMS Menu Functions

Please note: Not all options are available with all plans or services. e.g. Voicemail for Mobile Broadband, etc.

Postpaid Functions

Number

Menu Function

 

1

 

Usage Status

 

2

 

Account Balance

 

3

 

Advise of a recent payment

 

4

 

Request more time to pay

 

6

 

Rate plan change and info

 

7

 

Roaming on/off

 

8

 

Voicemail on/off

 

9

 

SIM Replacement

 

10

 

Direct Debit

 

11

 

Pay My Bill

 

12

 

Address Change

 

X

 

Exit from current function

 

00

 

Return to Main Menu

 

*Me2U features requires My Account/Optus Zoo username & password

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Prepaid SMS Menu Functions

Please note: Not all options are available with all plans or services. eg. Voicemail for Mobile Broadband, etc.

Prepaid Functions

Number

Function

 

1

 

Balance

 

2

 

Usage

 

3

 

Recharge

 

4

 

Change your plan

 

5

 

Your Current Plan

 

6

 

Replace SIM

 

7

 

Me2U

 

8

 

Buy More Data

 

12

 

Address Change

 

X

 

Exit from current function

 

00

 

Return to Main Menu

 

*Me2U features requires My Account/Optus Zoo username & password

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