Mobile Phone & Mobile Broadband Sharing Plans: Understanding Your First Bill After Activation
Just received your first bill for your brand new service(s) and have a few questions? We've got all the answers below.
Jump to a topic
- What is this bill for?
- Your bill at a glance
- Your account & shared usage summy
- What does Principal Service mean?
- Service summaries & recurring charges
- Why are there no calls or other usage on this bill?
- When will I get my next bill?
- Is direct debit active on this bill?
You've probably just signed up and are wondering why you've received a bill so soon after your service was activated. We do this so that your bill is simple and easy to understand.
By sending your first month's bill at the start of your bill cycle, rather than at the end, we avoid having to charge you complex pro-rata amounts, additional months in advance and catch up on your usage all on 1 bill. It also means you get the full monthly benefit for your new plan, not just a proportion of it.
If you've switched your service(s) over to use from another provider, you'll find that the starting dates of your new plan(s) with us, will match up with the end date of plan(s) you had with your previous provider on their final bill.
The first page provides an overview: your account balance, sub-totals for each service number and the total GST payable. It also has your bill's due date, invoice period, B-Pay details and further payment information.
If you've transferred over from an Optus Prepaid service, your 'real money' / 'my credit' balance will appear as a starting credit that's applied against the total of this bill.
Shared Usage Summary
If you have more than one service on My Plan Plus, My Plan Business (including SIM only), My Mobile Broadband Plus or Mobile Broadband Business on the same billing account, the included monthly data allowance will combine into one data pool. The data pool is shared by all services on the account. The Account Summary is where you'll find the total data allowance available to share. It also provides a visual breakdown of the data used & unused for each service.
Remember, any unused data in the pool expires at the end of each billing period.
The principal service is the mobile or mobile broadband service that was activated first on My Plan Plus or My Mobile Broadband Plus plan. This service 'owns' all of the costs associated with any additional shared data usage. You'll see the following bubble under the Principal Service on the account.
Mobile Number Summary
At the top of this page, within the yellow section, you'll find a brief description of your new plan's monthly cost and its included voice and data allowances. If you have more than one service sharing data, then you'll see repeated sections like this for each service.
Your Usage and Charges Summary
Under this heading you'll see a total for 'included voice charges' and a graph illustrating 'included shared data charges'. If you take advantage of your new plan's flexibility and need some extra data during the month, you'll find that the bill that follows will show a similar graph but with extra block(s) filled in, each representing additional data usage.
These are itemised on your bill and include your monthly plan, as well as equipment charges and feature pricing such as insurance. The recurring charges in the image below pertain to monthly charges for the $60 My Plan Plus. Here the fee is split into 2 parts ($35 for voice & $25 for data).
If you're purchasing a new device from us, this section is also where you'll see your regular monthly repayment amount with the number of repayments you have left.
Wireless Broadband Number Summary
If you've activated a Mobile Broadband device on a Mobile Broadband plan, your bill will summarise any associated charges in this section. If you have more than 1 Mobile Broadband service sharing data, then you'll see repeated sections like this for each service.
Here you will see any monthly plan charges associated with your Mobile Broadband device. If you've purchased a new tablet or Mobile Broadband device any equipment fees will also be listed here.
Other Charges and Credits
If you see a charge for $4.54 (which is $5.00 with GST), this is the one-off setup fee for adding a new Mobile Broadband service or tablet to a Shared Data SIM plan.
This bill was issued just after your new service(s) was activated so it's unlikely that you were able to use anything before we sent it. Your next online bill when downloaded from My Account will show all of this month's usage.
- If you want to get a feel for how your second bill will show these details, check out this article.
Your bills are issued monthly, so you'll receive your next bill 1 month from the issue date of this one. Your issue date is shown in the top right corner of the first page.
For further info on direct debit including how to tell if it's active, take a look at this article.
Please Note: The plans, prices and products shown here are for illustrative purposes only and may not reflect current offers from Optus.