Content Services: FAQs & Spend Control

You can purchase content or services, like apps, games, music, movies or ringtones and access these on your mobile device.

You have the option to bill the cost of this content, provided by a Third Party Content provider, to your Optus Postpaid Mobile bill or in some instances have it deducted from your Optus Prepaid Mobile account balance.

There are two types of content purchases, those that involve a one-off charge (non-subscription), such as a game download, or those that charge on an ongoing basis (subscription), such as a Netflix subscription.

You can purchase content by either:

  • Premium SMS (PSMS) - by calling or texting a ‘19’ short code that is either 6 or 8 digits long, or
  • Direct Carrier Billing (DCB) - a service that allows you to charge the cost of content by selecting the ‘Pay with Optus’ logoPay with optus.  This will be charged to your Optus Postpaid Mobile account or in some instances be deducted from your Optus Prepaid mobile balance

Content charged via PSMS or DCB appears under ‘Content Services’ on your bill. Additional information about the purchase date, time, cost and Third Party Content provider’s contact information should also be listed on the bill.

For more info, check out the topics below:

How to purchase content

We can only charge for content supplied from a Third Party provider that Optus has a contractual relationship with. 

Direct Carrier Billing for the Google Play™ Store

  1. Set up Direct Carrier Billing as a preferred payment option for the Google Play™ Store - see the FAQs

  2. Provide consent to the purchase of the content by clicking on the subscribe now or buy now button.  (By clicking on the button, you are authorising payment for the content you wish to purchase to be billed to either your Optus Postpaid Mobile account or be deducted from your Optus Prepaid Mobile account balance. Your agreement to the purchase includes acceptance of Optus’ and the content provider’s terms and conditions)

  3. You will then receive a confirmation subscription via SMS with access to your content, customer service helpline and opt-out details

Direct Carrier Billing for Media Portals

Examples of media portals include Gamifive, 8z Mobile, and Channel 9 web competitions.

  1. Provide consent to the purchase of the third party content by clicking on the Pay with Optus logo before the content is delivered to your device

Pay with optus

  1. By clicking on the logo, you are authorising payment for the third party content you wish to purchase to be billed to either your Optus Postpaid Mobile account or be deducted from your Optus Prepaid Mobile account balance. Your agreement to the purchase includes acceptance of Optus’ and the third party content provider’s terms and conditions

Tap on Pay with Optus

  1. You will then receive a confirmation subscription via SMS with access to your content, customer service helpline and opt-out details

Confirmation SMS sent

Premium SMS

You can make a purchase, enter a subscription service or enter a TV network competition by:

  • Sending an SMS from your mobile phone, then positively responding to a return SMS (which contains service cost / frequency information)
  • Participating in charitable giving by seeing an advertising campaign managed by a charity then sending an SMS with a code word (to their specific PSMS number)
  • Visiting a website, then positively responding to a return SMS (which contains service cost / frequency information)
  • Sending an SMS to enter a TV network competition

You will then receive a confirmation subscription via SMS with access to your content, customer service helpline and opt-out details.  If you need some assistance, please click here to chat with a member of our Customer Service team. 

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How to check content usage
  1. Login to My Account > Dashboard

  2. Click on the Mobile Phone service you'd like to edit or review

  3. Click the Settings tab from the My Account dashboard

  4. Go to Premium SMS Spend Control and click Set Up  (this spend limit applies to all third party content you purchase whether billed by Premium SMS or Direct Carrier Billing)

  5. Follow the link that will take you to the Mobile Zoo portal

  6. Review your content usage details.

Note: All Premium SMS transactions have a ‘Type’ of ‘P/O’.  If you need some assistance, please click here to chat with a member of our Customer Service team. 

Direct Carrier Billing (DCB) Bill

DCB Bill

Google Play Bill

Google Play Bill

Premium SMS (PSMS) Bill

PSMS Bill

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How to unsubscribe

Direct Carrier Billing

To unsubscribe from the content portal use one of the following options:

  • Access the site and go to your account or settings
  • Reply using the word STOP to the number you’re receiving the messages from
  • Call the helpline number provided in the message you're receiving or on the content or media portal (e.g. a gaming and app store)
  • Follow the instructions under Check your Content Usage.  From here you're able to opt out or raise a complaint from this page directly to the content provider

Premium SMS

To cancel a Premium SMS subscription, use one of the following options:

  • Reply using the word STOP to the number you’re receiving the messages from
  • Call the helpline number provided in the message you're receiving, on your Optus bill or find it here
  • Follow the instructions under Check your Content Usage. From here you're able to opt out or raise a complaint from this page directly to the content provider

In addition to the above methods, you can also request to bar or set a spend limit on Content Purchases. Refer to the How to manage your Monthly Spend radio button.

Need some assistance?  Please click here to chat with a member of our Customer Service team. 

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How to manage your monthly spend

While Optus doesn't supply content purchased from a Third Party provider, it does provide a number of safeguards.  These include a $200 default monthly spend limit and allowing you to bar or set your own spend limit. To check or amend your spend limit, follow the steps below:

  1. Log into My Account

  2. Click on the Mobile phone service you'd like to edit or review

  3. Click on Settings tab from my My Account dashboard

  4. Click on Premium SMS Spend Control from Settings menu (you will be advised that this link will now take you to the Mobile Zoo portal)

  5. Log into Mobile Self Care

  6. Click on Subscriptions & Transactions from Mobile Self Care dashboard

  7. Click on Transactions from Mobile Self Care dashboard

  8. Move the slider to your desired spend limit

Remember, you're responsible for all calls, messages and purchases on the bill and for all content charges even if they are made by your family and friends. 

Need some assistance?  Please click here to chat with a member of our Customer Service team. 

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How do I dispute third party purchases?

Please select from the options below:

If you're experiencing an issue with a Google Play purchase, click here to chat with a member of our Customer Service team.  

As these charges are billed on behalf of a third party content provider, you'll need to contact the third party content provider directly for more information.  The provider's contact details can be found in the usage section of your bill, (refer to the image below which shows where the number can be located).

Image of content services listed on bill with provider's number

What if the Content Provider did not resolve my issue?

Optus will only be able to investigate the issue if you have attempted to resolve the issue with the relevant content provider. 

If the issue is still unresolved - please click here to chat with a member of our Customer Service team. 

Important! You will need to provide details around the contact you have made with third party content provider, including any action /response provided. 

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