Modem & Wi-Fi: Username & Password Help

To access your Optus Supplied Modem configuration settings & Wi-Fi network details, follow the steps below:


Modem / router usernames & passwords

These are the factory-set passwords and usernames that allow access to your settings, Wi-Fi and network configuration using your internet browser. Most routers / modems also have this information labelled on the underside of the modem/ router.

  • Default username: admin
  • Default password: password

These security details should not be confused with your Primary OptusNet username or password or your Wi-Fi security details. More on these is below.

Why aren't the default passwords/ usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.


Performing a factory reset

Before you reset your modem/router

Note down your OptusNet / Internet primary username & password, these can differ from your modem and your Wi-Fi security details. Further help to view or retrieve these is available in this article.

A factory reset can wipe any personalised modem settings that you've changed previously, including saved Wi-Fi network names, passwords, configuration etc.

Factory resetting your modem/router

A factory reset usually involves holding a recessed button down for a few seconds. Reset buttons are normally located on the rear or underside of your modem/ router. You'll find factory reset steps for Optus supplied modems in their respective user guides; you can download yours from this article.


Locating your Wi-Fi password / network name

You can use the default username / passwords above to view and edit your modem / router's Wi-Fi network name (SSID) & password as well as any other configuration options your modem/router offers.


How to access your modem's configuration / Wi-Fi security details

Tip: The information below is also printed on the reverse side of most modems / routers. You do not have to be connected to the internet to access the addresses below, only to your modem/ router. You may need to perform a factory reset if the default password / username does not work. 

For Optus supplied Cable & NBN broadband modems/ routers

  1. Your modem must be switched on and connected to your computer (wired or wirelessly)
  2. Open your internet browser and type in or go to this address: http://192.168.0.1
  3. When asked: Enter the default username: admin
  4. Enter the default password: password
  5. To see your Wi-Fi  password, SSID, etc. Click on the Wireless or Wi-Fi setup menus.

For Optus supplied DSL broadband modems/ routers

  1. Your modem must be switched on and connected to your computer (wired or wirelessly)
  2. Open your internet browser, type in or go to the following address (depending on the modem that you have) and enter the username and password if asked as below:

    Modem

    Modem settings page

    Username

    Password

    Netgear DGN 2200

    http://10.1.1.1

    none

    none

    Netgear DG834

    http://10.1.1.1

    admin (if asked)

    password (if asked)

    Sagem F@ST 1201

    http://10.1.1.1

    (If this fails, click here for more info)

    none

    none

    Sagem F@ST 3864

    http:// 192.168.0.1

    none

    none

  3. When asked: Enter your primary OptusNet username and password into the ServiceNet authentication service and/or PPPoE fields.
  4. To see your Wi-Fi password, SSID, etc. Click on the Wireless or Wi-Fi setup menus.

For Optus Home Wireless Broadband modems/ routers

  1. Your modem must be switched on and connected to your computer (wired or wirelessly)
  2. Open your internet browser and type in or go to this address http://192.168.8.1
  3. Enter the username ‘admin’ and password ‘admin’ in the login window then log in

Important info

We highly recommend that you change your modem / router's default password & username, including those for your Wi-Fi network to ensure your broadband connection remains secure.