Modem/WiFi Username & Password Help: Fixed Broadband

Here you can find assistance with your fixed broadband modem's username & password, you can also check our network status page to see if your service is impacted by a network outage.

Important! We highly recommend that you change your modem / router's default password & username, including those for your WiFi network, to ensure your broadband connection remains secure.

Modem / router usernames & passwords

These are the factory-set passwords and usernames that allow access to your settings, WiFi and network configuration using your internet browser. Most routers / modems also have this information labelled on the underside of the modem/ router.

  • Default username: admin
  • Default password: password

These security details should not be confused with your Primary OptusNet username or password or your WiFi security details. More on these is below.

Why aren't the default passwords/ usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.

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Performing a factory reset

Before you reset your modem/router

Note down your OptusNet / Internet primary username & password, these can differ from your modem and your WiFi security details. Further help to view or retrieve these is available in this article.

A factory reset can wipe any personalised modem settings that you've changed previously, including saved WiFi network names, passwords, configuration etc.

Factory resetting your modem/router

A factory reset usually involves holding a recessed button down for a few seconds. Reset buttons are normally located on the rear or underside of your modem/ router. You'll find factory reset steps for Optus supplied modems in their respective user guides; you can download yours from this article.

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Locating your WiFi password / network name

You can use the default username / passwords above to view and edit your modem / router's WiFi network name (SSID) & password as well as any other configuration options your modem/router offers.

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How to access your Modem's configuration / WiFi security details

Tip: The information below is also printed on the reverse side of most modems / routers. You do not have to be connected to the internet to access the addresses below, only to your modem/ router. You may need to perform a factory reset if the default password / username does not work. 

For Optus supplied Cable & NBN broadband modems/ routers

Modem

Modem settings page

Username

Password

Netgear DGN 2200

http://10.1.1.1

none

none

Netgear DG834

http://10.1.1.1

admin (if asked)

password (if asked)

Sagem F@ST 1201

http://10.1.1.1

(If this fails, click here for more info)

none

none

Sagem F@ST 3864

http:// 192.168.0.1

none

none

 

  1. Your modem must be switched on and connected to your computer (wired or wirelessly)

  2. Open your internet browser and type in or go to this address: http://192.168.0.1

  3. When asked, Enter the default username: admin

  4. Enter the default password: password

  5. To see your WiFi password, SSID, etc. Click on the Wireless or WiFi setup menus

 

For Optus supplied DSL broadband modems/ routers

  1. Your modem must be switched on and connected to your computer (wired or wirelessly)

  2. Open your internet browser and type in or go to this address http://192.168.8.1

  3. Enter the username 'admin' and password 'admin' in the login window then log in

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