Yes TV by Fetch: Tuning & Adding TV Channels & Packs

For assistance with Yes TV by Fetch channel scanning / tuning and adding content packs, check out the topics below.

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Upcoming transmission changes to free-to-air digital channels

From early 2013 and over the next 18 months the Federal Government will begin upgrading digital TV transmission towers throughout Australia. As part of this upgrade some free-to-air digital channels will need to change their broadcast frequencies.

This means that your Yes TV by Fetch will need to be re-tuned so that you can continue to watch all of the available free-to-air digital channels in your local area. Simple instructions to re-tune your Yes TV by Fetch set top box are provided below.

To find out more about the digital tv changes including; the roll-out schedule across Australia, when to re-tune and to set yourself a reminder, please go to the Australian Government's Retune / Digital Ready website.


How do I tune / scan for free-to-air channels?

 

  1. Press the 'Menu' button on your Yes TV by Fetch remote to go to the Main Menu.
    Image showing main menu button on remote control
  2. From the Main Menu use the navigation buttons to go to and select 'Manage' > 'Settings'
    Image showing select and navigation buttons on remote control
  3. In the 'Settings' screen on your TV, scroll to and select the 'Channels' option using the navigation buttons
    Image showing settings menu
  4. In the 'Channels' settings screen. Select the Blue function key to begin a new free-to-air channel scan / tune
    Image showing coloured function buttons on remote control
  5. Your free-to-air channel scan may take a few minutes to complete, after which all available free-to-air channels will populate in your Electronic Program Guide. (EPG)

How do I add or remove Channel / TV packs?

There are 2 ways to add or remove Channel & TV packs:

Via your Yes TV by Fetch set top box

  1. Press the 'Menu' button on your remote control to go to the Main Menu
    Image showing main menu button on remote control
  2. Using the Menu navigation buttons (arrows) and the 'Paw' button on your remote control: Select 'Manage'
    Image showing select and navigation buttons on remote control
  3. Select 'Subscriptions': Two options will display offering either Channel or TV Packs
     
  4. Using the Menu navigation buttons and the 'Paw' button: Find and select your TV or Channel Pack (Packs you've already subscribed to are indicated by a tick)
     
  5. Click the Green function key on your remote control to subscribe/unsubscribe after reviewing the terms and conditions
    Image showing coloured function buttons on remote control
  6. Use the 'Paw' button to confirm subscription/un-subscription of the pack
     
  7. Enter your Parental Control PIN
     
  8. It may take up 3 min for a TV Pack or Channel Pack to be fully subscribed/unsubscribed, please allow this time for your set top box to complete the transaction

Via the internet

  1. Log in to your Yes TV by Fetch account
     
  2. Click on the 'TV Packs' tab
     
  3. From here you can view all of your currently subscribed TV Packs: You can also add or remove Channel or TV Packs from this screen. Click subscribe or unsubscribe as appropriate and follow any remaining prompts
     
  4. It may take up 3 min for a TV Pack or Channel Pack to be fully subscribed/unsubscribed, please allow this time for your set top box to complete the transaction. Then go to your set top box to view your newly subscribed packs

I can't see my Channel/TV Packs?

TV Packs

If a newly subscribed TV Pack doesn't show after following these steps, restart your Yes TV by Fetch set top box to refresh your content settings. You can restart by holding down the standby/power button on your set top box for 3 seconds

Channel Packs (Entertainment Pack, World Channels, Bein Sports, etc.)

Unlike other subscription packs 'streaming channels' are only visible within the electronic programme guide (EPG). Press the ‘EPG’ button on your remote control and scroll to your new channels. If you can't see them in you EPG try the following 2 quick fixes:

Restart your set top box

Hold down the standby/power button on your set top box for 3 seconds

Check if your channels are hidden in 'Settings'

Go to 'Main Menu' > 'Manage' >  'Settings' > 'Channels'. Within the channels settings screen, check for a tick in the 'Hide' column next to each channel. Untick channels you want to see in the EPG again, save and return to the EPG to view.