Yes TV by Fetch: Tuning & Adding TV Channels & Packs

For assistance with Yes TV by Fetch channel scanning / tuning and adding content packs, check out the topics below

How do I tune / scan for Free-to-Air Channels?
  1. Press the Menu button on your Yes TV by Fetch remote to go to the Main Menu

    Image showing main menu button on remote control
  2. From the Main Menu use the navigation buttons to go to and select Manage > Settings

    Image showing select and navigation buttons on remote control
  3. In the Settings screen on your TV, scroll to and select the Channels option using the navigation buttons

    Image showing settings menu
  4. In the Channels settings screen, select the Blue function key to begin a new Free-to-Air channel scan / tune

    Image showing coloured function buttons on remote control
  5. Your Free-to-Air channel scan may take a few minutes to complete, after which all available free-to-air channels will populate in your Electronic Program Guide (EPG)

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How do I add or remove Channel Packs?

For information on the difference between Channel Packs and TV Store see this page.

You can add or remove Channel Packs via your Yes TV by Fetch set top box:

  1. Press the Menu button on your remote control to go to the Main Menu

    Image showing main menu button on remote control
  2. Using the Menu navigation buttons (arrows) and the Paw button on your remote control, select Manage

    Image showing select and navigation buttons on remote control
  3. Select Subscriptions: Options will display offering all available subscription Channel Packs 

  4. Using the Menu navigation buttons and the Paw button, find and select your Channel Pack (Packs you've already subscribed to are indicated by a tick)
     

  5. Click the Green function key on your remote control to subscribe / unsubscribe after reviewing the terms and conditions

    Image showing coloured function buttons on remote control
  6. Use the Paw button to confirm subscription / un-subscription of the pack

    Important! If you currently have the ‘Entertainment’ Channel Pack and you choose to unsubscribe from the Entertainment Pack you will not be able to resubscribe to it.
     

  7. Enter your Parental Control PIN
     

  8. It may take up 3 min for a TV Pack or Channel Pack to be fully subscribed / unsubscribed, please allow this time for your set top box to complete the transaction

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I can't see my Channel Packs?

Channel Packs

If a newly subscribed Channel Pack doesn't show after following these steps, try the following 2 quick fixes:

1. Restart your set top box

Restart your Yes TV by Fetch set top box to refresh your content settings. You can restart by going to Menu > Manage > Settings > Device info > Options, then select Fetch TV box restart.

2. Check if your channels are hidden in 'Settings'

Go to Main Menu > Manage > Settings > Channels. Within the channels settings screen, check for a tick in the 'Hide' column next to each channel. Untick the channels you want to see in the EPG again, save and return to the EPG to view.

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I currently have the Entertainment Pack

FAQs

Important!  If you choose to unsubscribe from the Entertainment Pack you will not be able to resubscribe to it.

A. Yes. You can choose to subscribe to any Channel Pack, however they will not work in conjunction with the Entertainment Pack. 

When subscribing to the Ultimate Pack you will be prompted to unsubscribe from the Entertainment Pack.

A. Subscribing to all of these packs, Vibe, Variety, Knowledge and Kids Channel Pack will prompt a notice advising that it would be cheaper to subscribe to the Ultimate Pack.

If you only want to subscribe to the Vibe, Variety, Knowledge or Kids Channel Pack you will need to unsubscribe from the Entertainment Pack first.

A. If the Entertainment Pack was included in your plan (you currently receive a $15 credit on your Optus bill to cover the cost of the Pack), you can use this credit towards the purchase of other Channel Packs.

If you want to subscribe to the Vibe, Variety, Knowledge, Kids or Ultimate Channel Pack(s) you will need to unsubscribe from the Entertainment Pack first, and then subscribe to the Channel Pack you want. The credit that previously covered the Entertainment Pack will cover the first $15 of the Channel Pack(s) you choose. If the new Channel Packs come to less than $15 the extra credit will be unused and not roll-over.

Example 1: The Entertainment Pack is included in your Fixed Broadband Plan and you change to the Ultimate Pack. The Ultimate Pack is $20 per month and the Entertainment Pack is $15 per month, you will need to pay an extra $5 on your Optus bill.

Example 2: The Entertainment Pack is included in your Fixed Broadband Plan and you change to the Vibe Channel Pack. The Vibe Channel Pack is $6 per month and the Entertainment Pack is $15 per month, the remaining $9 will be unused and not roll-over.

Example 3: The Entertainment Pack is included in your Fixed Broadband Plan and you change to the Vibe & Kids Channel Pack. The Vibe & Kids Channel Pack combines to a total of $12 per month and the Entertainment Pack is $15 per month, the remaining $3 will be unused and not roll-over.

A. Yes. You can continue with the Entertainment Pack.

You will only need to unsubscribe from the Entertainment Pack if you want to add the Ultimate, Vibe, Variety, Knowledge or Kids Channel Pack(s).

You cannot re-subscribe to the Entertainment Pack if you unsubscribe from it.

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