Change Your My Account Preferences, Login or Password

My Account offers customisation options, such as changing the email address / mobile number where your notified about your bill.  Click on the topics below for more information.

Forgotten your My Account password or username? See this article.

Change your login from a username to an email address

You need to log into My Account using the email address that you provided when you signed up.

If you've not yet switched to email login, you'll be prompted to do so in My Account via this link.

  1. The message will advise you to switch to email login

  2. You can enter your Email Address & click Change

  3. A verification email will be sent to your email address before the email login can be used

For more information on My Account usernames & passwords click here.

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Change or forgotten your password for My Account

If you have forgotten your password go to the My Account page and click on the Forgotten your username or password? link. For detailed steps click here.

To change your existing password, this can be done through My Account, under the Profile section.  

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Change how you're notified about new bills (SMS or email)

From time to time Optus will send important information to your mobile such as bill / usage alerts, My Account passwords resets etc. The Account Holder can log into My Account to change how they receive their Notifications.

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Change your primary service in My Account

If you've multiple services with Optus, you can change the service that loads first when you log in. This is known as your 'primary service'.

Please note: This feature differs to setting up primary and secondary email accounts. Find out more about those options here.

Log into My Account to make changes to your service. 

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Switch between SMS or Email notifications from Optus

You can perform the following updates by logging into My Account.

  • Opt in / out of a contact method and provide the best (primary) contact number or email
  • Opt in / out of specific marketing and promotional communications from Optus
  • Opt out of all marketing

All you need to do is click the Save Preferences button to save any updates.  

Tip! General Marketing will be greyed out if you are younger than 14 years of age. You can still register for My Account and log into your account to view contact details and Optus Perks.  

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