Understanding & Managing Your Data Usage

Need help understanding and managing your data usage? We have the tips and tools to make it simple. 

To track your data usage for an: 

To find out what data your plan includes, check out your Critical Information Summary (CIS) here.

Understanding data usage in detail

Data helps keep our busy lives connected, whether we're accessing social media, downloading apps or simply browsing the net on the go. 

We mustn’t forget all those devices we have around the home too, from computers to TVs and gaming systems. 

Can your device(s) be using data without you knowing it? Yes they can!  Apps can be busy running updates, checking for new emails or backing up content to the cloud like your photos - without you doing anything. These settings can make life easier, but the data can start adding up pretty quickly.

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Tips on managing data usage

Here are some great tips to get you data savvy:

To help limit your mobile data usage, just switch off the following:

  • WiFi Assist, a feature enabled by default on Apple iOS9+ devices. When the WiFi signal is weak, it will automatically switch over to your mobile data
  • Push email. Push email is when your device checks and downloads new emails automatically
  • Automatic notifications from Apps (e.g. Facebook alerts)
  • Location services within apps can use data to detect your location

For help with data usage in general: 

  • Stop videos from playing automatically within apps or websites or switch from high definition to standard definition
  • Limit or set apps, media, photos, podcasts, etc. to download, sync or back up via fixed WiFi only
  • Delete apps you don't use so there’s no unnecessary updates, not only on your mobile but gaming consoles and Smart TV's too
  • If using cloud services (for backup or sharing) keep in mind the size of the files being sent
  • Regularly check for viruses; these can eat into your data allowance
  • Keep your operating system and web browser up-to-date and secure your device with a password (especially your mobile)
  • Make sure your WiFi network & computer are secured with a password
  • Ensure you activate a firewall to prevent unauthorised connections to your computer
  • If you're going away for an extended period, switch your modem/ router and computer off

For more information, consult your device's manual, or manufacturer’s website. Animated instructions for our most popular mobile and tablet devices are available here.

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Learn how to track data usage

Track your data using:

My Optus app (for Mobile phone usage)
  • Download the app 

Apple App Store Download Google Play Store Download
SMS me a direct download link

  • Go to the Usage screen and tap the Data Breakdown button just below your data usage meter
  • Click here to find out more about the Data Breakdown feature

Tap on the Data Breakdown button

My Account (for eligible services)

Maybe your plan isn't giving you the data allowance you need. If you’ve been going over your data allowance pretty regularly it might be time to add extra data or change to a plan with more data.

Data Free Streaming on Mobile Devices

Please note that Data Breakdown is a guide to the total data usage of your SIM card. It will show how you have used your data, including any Optus data free streaming services you may subscribe to, such as Optus Sport, Mobile TV or Music streaming. However, data free streaming will not count towards your total monthly usage. 

Check out the following pages for details:

For even more info on managing your data, check out this very handy tutorial in the Yes Crowd.

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