I've received a network unlock decline code

If you've already requested a Prepaid network unlock and have received an SMS from us with a declined 'reason code', check out the table below to find out what it means and what to do next.

If you've come here by accident and would like to start or just need to know more about network unlocking, please visit this article. 


Network unlocking SMS reason codes

The SMS you've received from us will contain a reason code, match the code on the left with the details in the same row.

Reason
code
What does
it mean?
What do I
need to do next?
1 An unlock code has already been supplied for this device / handset If you have lost the original unlock code, please resubmit your network unlocking request here to retrieve your code. If you continue to experience difficulty unlocking your device please contact us on 1300 555 002
2 This service / phone number has already been used to unlock another Prepaid device / handset Minimum recharge requirements / unlock payments must be met for each handset / device that you request to unlock. Please go to www.optus.com.au/unlock to find out what's required and resubmit your request.
3 The details supplied in the unlock request do not match those held in our systems Please resubmit your network unlocking request here with the correct details
4 The device / handset specified has not been used with the Prepaid phone number submitted To be eligible, the Prepaid service must have been used with the device / handset that you're attempting to unlock. Please resubmit your network unlocking request here. If you believe that the service / device have been used together please call customer service on 1300 555 002
5 The device / handset specified has not been locked to the Optus Network If you believe that the device / handset is locked to the Optus Network please contact customer service on
1300 555 002
6 This service has not been recharged sufficiently or active for a sufficient length of time to be eligible for unlock. Please resubmit your network unlocking request here and ensure that any recharge requirements or unlock payments are made.
7 The phone / service number specified is not currently linked to a Prepaid service A valid Prepaid service/phone number must be entered with the correct device / handset details to process the network unlock request
8 The details submitted with your network unlock request do not match the details that are listed with the Prepaid service Please resubmit your network unlocking request here with the correct details
9 The phone / service number specified is not an Optus service / phone number Please submit the unlock request with your service provider
10 Sorry, we've been unable to locate the handset information you've submitted Please resubmit your network unlocking request here, ensuring that the handset / device information and IMEI are correct