Fixed Phone Operator Assistance Numbers & Charges

For assistance with National or International calling the below services available


What can we help with?


National Directory Assistance - 1223

  • Assistance finding residential and business listings in Australia
  • Available 24 hours a day, 7 days a week

International Directory Assistance  - 1225

  • Assistance finding residential and business listings overseas
  • Available 24 hours a day, 7 days a week from Optus Fixed Phone and Postpaid Mobile services

International Fault Reporting - 1221

  • Help if you're having difficulty calling a number overseas
  • Available 24 hours a day, 7 days a week

General Assistance - 1222 or 1234

This service is no longer offered by Optus.
 
For directory listings within Australia please dial 1223.
 
Alternatively you can access the Internet for information on:
  • Time zones, country codes and area codes
  • Alternative providers who offer Reverse Charge or Collect calls 
  • Numbers for overseas directory listings

If you have special communication needs

If you have special communication needs and are unable to read or handle a phone directory, please contact us or here for TTY to make special arrangements for directory assistance/connect thru calls.

We have a range of services for customers with disabilities, take a look at this article for all the info.


What do these services cost?

The table below outlines the call charges to assistance numbers from both landlines and mobiles

Number

Charge From Fixed Phone (Home/Office Phone)

Charge From Mobile Phone

1223

50c flat rate

50c flat rate

 1225

$2.20 flat rate

$2.20 flat rate

Standard international rates can be viewed here.

For information on Mobile Phone Operator Services - click here.