Missing Payment / Incorrect Account Paid
If you've made a payment after your current bill period closed, this payment will show on your next account.
Some payment methods may take a few days to reach Optus. Refer to this article for approximate timeframes for various payment methods
If a payment is missing from your account (and it has been more than 4 days since the payment was made), contact us to begin a missing payment investigation.
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You will need to provide us with the following:
- Amount of the payment
- Date of payment
- How you made the payment (eg. credit card online, B-Pay, etc)
- Receipt number, Cheque number or Bank Statement
- Account number which you made the payment to
- BSB number if you paid via B-Pay
Accidental overpayments or double payments
If you're payment isn't missing, but you've accidentally overpaid your account, take a look at this article for your options.