Update Your Personal Info & Our Privacy Policy

For details on our privacy policy and how we handle your personal information, see the topics and links below.

What is Optus' privacy policy?

Our privacy policy is available here, it includes everything you need to know about how we handle your personal information, including:

  • Why we need it and how we collect it
  • How we keep it safe and how we use it
  • How to access it or correct it
  • The partners we share it with & where they're located

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How do I correct or change my personal / account information?

Spelling errors, address updates or date of birth corrections

Spotted an error and need to update your name on your account but not change the owner? Head over to how to update your account name for more information.

Changing the ownership of your Optus service

To change the account ownership to another individual, head over to this article for everything you need to know.

Assistance with deceased estates / accounts

If you need to enquire about the account(s) of a loved one who has passed away, please see this article for assistance.

Giving someone else the authority to discuss your account / services with us

To let someone else enquire about or make changes to your account or service, take a look at this article for details.

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