My Optus App: Compatibility, Functions & Download Links

Got some questions about how the 'My Optus' app works? Check out these frequently asked questions:

Is it secure?

Yes. The 'My Optus' app uses best practice encryption methods when transmitting sensitive information. Any sensitive data is stored locally on your device, which is just 1 more good reason to ensure that you secure your device with a strong password/ PIN.

Back to Top

Who can use the app?

Compatible Plans & Services

You need an Optus personal or small business mobile or mobile broadband account to use the My Optus app.  Currently, the app does not support large fleet accounts with small business plans.

Compatible Smartphones & Operating Systems

Mobile Phone

The app is compatible with iPhone running iOS 7.0 (or higher) OR Android running 4.0 (or higher).

Tablet

The app will work on most Tablets running iOS version 7.0 (or higher) and Android version 4.0 (or higher)

Not all functions are available on all devices.

Back to Top

What are the key features of the app?

My Optus app makes managing your account very easy. Check out the key features below:

 

To check your usage/balance, tap on 'Usage' tab. You'll see a donut chart showing the days elasped in the current cycle (the lighter outside circle) against the usage for the month (the darker inner circle) as below:

Postpaid Usage Screen

Prepaid Balance Screen

Postpaid Usage

Prepaid Balance

 

 

 

To obtain an international travel pack, tap on the Menu icon, 'International Roaming' and then "Check Optus Travel Pack"

Roaming

 

To take advantage of Optus rewards like discount movie tickets, tap on the 'Perks' tab

Perks

 

To manage and control your data usage, tap on the 'Usage' tab, then tap on the 'Data Insights' button to view how and when your data was used

Data Insights - Categories

Data Insights - Daily Use

To get full control of your privacy and security, tap on the Menu icon, 'Settings' then select 'Use PIN lock' to set up a PIN 

Settings

Pin 1

Pin 2

For a list of full list of features click here.

Back to Top

My device is not compatible with the app. What are my options?

At this stage, if your phone's running on other mobile operating systems that are not supported (i.e. Windows Phone OS), we've still got an option or 2 for you!

Optus Mobile Website - For non-supported smartphones

We're constantly enhancing our mobile website to bring app like functionality to other devices. Simply visit our mobile website at optus.com.au on your device's browser to check your usage, add / remove international roaming, pay your bill or recharge your Prepaid service.

Optus SMS Menu - For any mobile handset that can send text

For more functions or for non-smartphones, check out Optus SMS menu by simply texting the word 'Menu' to 9999.  It's free to use in Australia, available 24/7 and super quick.

See our Optus SMS Menu page for more info.

Back to Top

Can I download and use the My Optus app whilst travelling overseas?

Yes, the My Optus app and the My Optus Tablet app are available in the following Apple iTunes & Google Play stores.

My Optus app

Albania

Grenada

Paraguay

Anguilla

Guatemala

Peru

Antigua & Barbuda

Guyana

Philippines

Argentina

Honduras

Poland

Australia

Hong Kong

Portugal

Austria

Hungary

Qatar

Bahamas

Iceland

Romania

Barbados

India

Russia

Belarus

Indonesia

Singapore

Belgium

Ireland

Slovakia

Belize

Italy

Slovenia

Bermuda

Jamaica

Solomon Islands

Bhutan

Japan

South Korea

Bolivia

Kazakhstan

Spain

Brazil

Kyrgyzstan

Sri Lanka

Brunei

Laos

St. Kitts & Nevis

Bulgaria

Latvia

St. Lucia

Cambodia

Lithuania

St. Vincent & The Grenadines

Canada

Luxembourg

Suriname

Cayman Islands

Macau

Sweden

Chile

Macedonia

Switzerland

Columbia

Malaysia

Taiwan

Costa Rica

Malta

Tajikistan

Croatia

Mexico

Thailand

Cyprus

Micronesia

Trinidad & Tobago

Czech Republic

Moldova

Turkey

Denmark

Mongolia

Turkmenistan

Dominica

Montserrat

Turks & Caicos

Dominican Republic

Nepal

Ukraine

Ecuador

Netherlands

United Kingdom

El Salvador

New Zealand

United States

Estonia

Nicaragua

Uruguay

Fiji

Norway

Uzbekistan

Finland

Pakistan

Venezuela

France

Palau

Vietnam

Germany

Panama

Virgin Islands

Greece

Papua New Guinea

 

Back to Top

How do I remove the app?

Simply delete / uninstall the app from your device.

Back to Top

 

Looking for info on the Get Appy competition? Check out this page for all the details.

For more information on the 'My Optus' app click here.